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  • Confidential Project Support Plan

    Încărcat de

    karanloves1942
    6 vizualizări3 pagini
    This document outlines a support plan for a project called Project Name. It defines responsibility boundaries for networking, databases, and desktop support. It also details support agreements, including hours of operation, contacts, uptime expectations, escalation processes, vendor support, disaster recovery, and user setup. The plan covers training and requires signatures from support staff to finalize the agreement.

    Descriere originală:

    BA

    Titlu original

    Support Plan

    Drepturi de autor

    © Attribution Non-Commercial (BY-NC)

    Formate disponibile

    PDF, TXT sau citiți online pe Scribd

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    This document outlines a support plan for a project called Project Name. It defines responsibility boundaries for networking, databases, and desktop support. It also details support agreements, including hours of operation, contacts, uptime expectations, escalation processes, vendor support, disaster recovery, and user setup. The plan covers training and requires signatures from support staff to finalize the agreement.

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    6 vizualizări3 pagini

    Confidential Project Support Plan

    Încărcat de

    karanloves1942
    This document outlines a support plan for a project called Project Name. It defines responsibility boundaries for networking, databases, and desktop support. It also details support agreements, including hours of operation, contacts, uptime expectations, escalation processes, vendor support, disaster recovery, and user setup. The plan covers training and requires signatures from support staff to finalize the agreement.

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 3

    Company Name, Inc.

    Confidential

    Project Name

    Company Name, Inc.


    Document:
    Project:
    Customer:
    Manager:

    Support Plan

    (logo)

    Support Plan
    Project Name
    Customer Name, Title
    Project Manager Name, Title
    You are here

    Project Flow
    Phases

    Approval

    Design

    Development

    Deployment

    Teams

    Directors

    Managers

    Developers

    Support Staff

    Documents

    Scope of
    Work

    Business
    Requirements

    Technical
    Specification

    Support Plan

    Change Orders
    Revision History
    Number
    Date
    Draft 0.1

    Author Name(s)

    Comments

    Manager Name, Title


    Company Name, Inc., Department
    http://home.website.com
    manager.name@company.com
    (555) 555-5555

    \\server\share\project\Support_Plan

    Page 1 of 3

    Company Name, Inc. Confidential

    Project Name

    Support Plan

    Table of Contents
    1.0
    1.1
    1.2
    1.3
    2.0
    2.1
    2.2
    2.3
    2.4
    2.5
    2.6
    2.7
    3.0
    4.0

    Responsibility boundary definitions.............................................................................................. 2


    Networking ......................................................................................................................................... 2
    Database............................................................................................................................................ 2
    Desktop .............................................................................................................................................. 2
    Support agreements ........................................................................................................................ 2
    Hours of operation.............................................................................................................................. 2
    Contacts names and numbers ........................................................................................................... 2
    Up time expectation ........................................................................................................................... 2
    Escalation process ............................................................................................................................. 2
    Vendor support................................................................................................................................... 2
    Disaster recovery ............................................................................................................................... 2
    User set up......................................................................................................................................... 2
    Training ............................................................................................................................................. 2
    Supprort Staff Signatures ............................................................................................................... 2

    1.0

    Responsibility boundary definitions

    1.1

    Networking

    1.2

    Database

    1.3

    Desktop

    2.0

    Support agreements

    2.1

    Hours of operation

    2.2

    Contacts names and numbers

    2.3

    Up time expectation

    2.4

    Escalation process

    2.5

    Vendor support

    2.6

    Disaster recovery

    2.7

    User set up

    3.0

    Training

    4.0

    Supprort Staff Signatures


    Support Person, Title - Department

    Date

    Support Person, Title - Department

    Date

    \\server\share\project\Support_Plan

    Page 2 of 3

    Company Name, Inc. Confidential

    \\server\share\project\Support_Plan

    Project Name

    Support Plan

    Page 3 of 3

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