KATHRYN J.

LAURENCE
440 N McClurg Ct. #1104 Chicago, IL 60611 (847) 754-5541 KathrynJLaurence@gmail.com EDUCATION: Dominican University, River Forest, IL, MLIS Youth Services Specialized Study Certificate. Illinois State University, Normal, IL, B.S. in History, minor in Psychology Graduated Summa cum laude. Nominated for Bone Scholar Award: Highest award an undergraduate can receive based on community involvement, academic work, and personal character. EXPERIENCE: Circulation Library Assistant Aug 2011 - Present Park Ridge Public Library, Park Ridge, IL Work in a fast-paced environment serving patrons of all ages at circulation desk that handles over 1.6 million items per year. Collect overdue fines; process lost items; inspect materials for damage. Answer basic reference and readers advisory inquiries. Proficient in SirsiDynix, OCLC, and other library technology. Prepared and led stations at library events designed for children and their caregivers. Youth Services Storytime Outreach Intern Jan 2014 - March 2014 Oak Park Public Library, Oak Park, IL Create and deliver outreach storytimes for babies, toddlers, and preschoolers in local daycares and libraries that serve children and promote early literacy skills. Contact, design, and coordinate storytime schedule with local daycares on meeting dates and times. Claims Representative/Technical Assistant Sept 2009 - Aug 2012 Gallagher Bassett Services, Oakbrook Terrace, IL Promoted from Technical Assistant to Claims Representative in October 2009 based on overall proficiency and value to the company. Independently investigated losses; negotiated claims to a timely conclusion. Trained, supervised, and conducted evaluations for five new employees. Knowledge of MS Office Products, Internet, and essential computer skills. Bartender/Server Feb 2009 - Dec 2009 Medieval Times Dinner and Tournament, Schaumburg, IL Served drinks; coordinated with management to ensure safe and welcoming environment. Comprehensive knowledge of inventory on hand; organized bar area. Childrens Museum Intern Aug - Dec 2008 Childrens Discovery Museum, Normal, IL Worked directly with programming staff on running special events for children and their caregivers. Assisted in programs for children ages 18-36 months to build developmental skills in group play. Instructed children in Fetch Lab activities and science experiments based on PBS television show. Teaching Assistant Aug - Dec 2007 Illinois State University, Normal, IL Aided and instructed over ninety first year college students in general education course. Collaborated with teacher to design proper grading criteria for exams and papers. May 2014

2008