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The Speaker
Praba G Menon, a self-made hotelier, grew
from the ranks of bus-boy to waiter, and now commands the respect of his fellow associates as the COO of a large hotel chain in Malaysia. He is a well-known and recognised personality
He is enthusiastic in sharing his views on the opportunities and challenges facing the
industry.
The industry is ever dynamic and exciting and so will be the talk.
The Moderator
Anthony and a team of young adventure enthusiasts established AOS in 1976. His first job with AOS was a guide at the age of 17 years old. In 1976, he and a team of enthusiastic adventurers established Asian Overland Services Tours & Travel Sdn Bhd. His immense experiences and tireless efforts to promote eco tourism have been recognized locally and internationally with the numerous awards and accolades received.
As an established and distinguished speaker, Anthony is frequently invited to give talks and seminars on issues of the travel industry, and has featured on local television networks and media on his achievements and views on sustainable tourism.
His pet project, The Frangipani Langkawi Resort & Spa is a green hotel and he hopes to make it a showcase and model to encourage other hotels to shift towards greener practices.
Restaurants
Convention centers Theme parks Cruise lines IRS, and Others ( Transportation, Shopping )
Its magnitude!
A Multi Billion Dollar Business. Many Learning Centers Needs Of Trained Professionals. Changing Landscape Of Entertainment, Restaurants, Bars And Others.
Grown very fast, especially in Malaysia. the first hotel about 1957. Then from 1973, grown from a million dollar business to a multi billion dollar business, largely due to the drive by the Government & Private sectors
Grown, but.
Our neighbours grew faster. IRS concept is largely becoming popular. Sample IRS in Singapore South Africa : Disneyworld, etc Then there are new concepts : Home stay Vineyard stays (plantations) Vacation homes Budget airlines have made lodging
industry grow.
However..
But how?
Looking at what other industries are doing and gain insight. (Data Protection Act)
1.1 Sustainable Development Calls for Green Hospitality Going green is a white-hot issue in the hospitality-design Working toward a carbon constrained future.
Cost?
1.2 Labor Cost Issues
In 2005,
labor expenses remained the largest single expense for accounting for 44.6 percent of total operating costs.
now, union contact negotiations, changes to immigration laws, and proposal to increase the minimum wage, keep hospitality managers are on edge.
Human Cost?
Labor Is The Biggest Expense In All Categories Of Hotels. Hospitality Developers Cannot Avoid It Hospitality Managers Are Also Aware That Employees Are An Integral Part Of The Lodging Experience. The Interaction Between Hospitality Guests And Employees Has A Dramatic Impact Therefore, A Fine Balance Must Be Drawn Between Cost Controls And Guest Satisfaction.
Managing Costs?
2.1.2 Cost Containment Hospitalities are increasingly challenged to find ways to reduce costs without sacrificing the quality standards to think about ways to operate more effectively, and to examine possibilities for cost savings
The Competition
2.1.3 Increased Competition
Price War!
The competition in Europe
has resulted in low occupancies the average room rate dropped almost 30 percent rooms are now sold not only for less but also bundled with packages, like breakfast, airport transfers or a days sightseeing. competition calls for innovation in hospitality industry.
How to Market?
2.2 Marketing Issues 2.2.1 Market Segmentation and Overlapping Brands Market Segmentation Is Increasing Brands Overlap Franchisers May Expand Their Number Of Brands Also, The Ability Of Consumers To Differentiate Between Them Decreases.
Sophistication of Guests
2.2.2 Increased Guest Sophistication
More sophisticated Specify the types of products and services that they desire. Indicate amenities, including business centers, exercise and recreational facilities, and guestroom innovations they want Despise increase in costs May not appeal to many guests being served by a specific property.
Technology Support
2.3 Technological Issues The challenges of keeping up with the fast pace of technology is difficult and expensive. 2.3.1
Interactive Reservation Systems hospitality companies are sometimes criticized for the (alleged) large number of keyboard clicks required to make a reservation.
currently 20% of all reservations are made through the Internet If the potential guest cannot book online, a reservation will be made at the competitor's web site.
The Internet
The Economy
2.4 Economic Issues 2.4.1 Dependence upon the Nations Economy When nations economy is good, Business travel generally increases. Hospitality occupancy rates and rack rates increase, which results in higher profit levels. When the economy slows the reverse is also true, Business travel slows . Then occupancy and rack rates decrease. Discounts to increase occupancy are offered, yield lower revenues and profit decreases.
Globalization
2.4.2 Globalization Globalization dramatically,
Hospitality companies are adding brand power to the concept with corporations, and
Ever Four Seasons participating in an industry that has grown rapidly in recent years.
Vacation Sites
1. Resort Condominiums International (RCI), the largest vacation ownership exchange
has more than 2.8 million member families living in 200 countries.
three thousand resorts and seven-hundred participating
members can exchange vacation intervals for vacations at any participating resort. 2. North America remains the global leader with , nearly half of all the participating resorts and more than 2 million owners.
Europe is second with approximately 22 percent of owners worldwide and more than 1,000 resorts.
3. Timeshare resorts are found around the globe in popular vacation areas near beaches, rivers, lakes, and mountains, and even in major cities.
Management
3.3 New Management The complex forces
of capacity control,
safety and security, capital movement, and technology issues
IN SUMMARY
Apart from these challenges, issues and trends, new rules and incentives must be in place to facilitate a green, carbon free environmental
properties.
Project management advisors/consultants must be proactive in thinking ahead to produce environmentally friendly properties. Does it stop here? No. We have to modernize the future development of the industry.
Praba