LISTENING

Listeners are those listening with the intent to reply, and those listening with the intent to understand.

Importance of Listening
9 % in Writing 16% in Reading 30% in Speaking 40% in Listening

Four - Step Cycle

R Receiving the information O- Organizing the sounds heard and focusing on them A Assigning meaning R- Reacting

Barriers to Listening
Physiological Barriers Environmental Barriers

Attitudinal Barriers
Poor Listening Habits Lack of Common Experiences

Physiological Barriers
Hearing Impairment

Speaking Thinking rate

Environmental Barriers
Physical distractions Message overload

Attitudinal Barriers
Prejudice Preoccupation

A casual attitude
Egocentrism Listening Intellectually

Poor Listening Habits

Talking Emotions Faking attention Listening only for facts Avoiding difficult & uninteresting material Focusing on delivery Dislike of the speaker

Lack of Common Experiences

Approaches to Listening
Discriminative Listening Comprehensive Listening Empathic Listening Appreciative Listening Critical Listening Active Listening Projective Listening

Dos & Don'ts Dos

Find areas of interest Judge content, not style Have patience Listen for ideas Be flexible Work at listening Resist distractions Exercise your mind Have an open mind

Don'ts
Talk Interrupt Contradict Listen to several people at the same time Think too much on one point Close your mind