Fay Clay Resume

Employment Details

July 2011 to present Support Linker Disability Services South East Region Beenleigh Service Centre Duties included: Assist the individual with a disability to utilise informal, mainstream and specialist disability services to achieve their goals, thus reflecting the vision of Disability Services - a society that values people with a disability, people with a mental illness and people who are ageing. Using collaborative practice and a person centred approach, discuss the outcomes of functional needs assessments, including the clients goals, and the recommended services and priority ranking for these services with people with a disability and/or families and work with the person with the disability to plan how they will access the services recommended by an Assessor. Build network and relationships with local communities, non-funded organisations and funded service providers to facilitate linking of clients. Creatively identify informal and mainstream supports that may assist each individual with a disability to access the recommended services. Once informal and mainstream supports have been fully utilised, facilitate matching between individuals with a disability and funded service providers where prioritised for a funded service response. Liaise with potential service providers to establish the availability of service. Make a formal offer of a service to the individual with a disability or their carer and complete relevant documentation. When required, support individuals with complex disability, communication or cultural needs to access and maintain engagement with the disability service system. Periodically conduct review of support needs of individuals with a disability, and the supports provided to them. When required, provide focussed short term responses to individuals in crisis situations.

November 2008 June 2011 Supports Facilitator Disability Services Queensland Moreton Region/ South East Region Browns Plains Service Centre Duties included: Develop relationships with people with disabilities, their family and/or committed others, to

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facilitate the planning for current services and supports that are responsive to individual needs as well as assisting people with longer term planning. Provide information and support to people with disabilities and their networks to facilitate the development of appropriate and flexible services and informal and formal supports. Develop and maintain knowledge of local services, including formal, informal generic and disability specific services and identify any gaps in available services and the need for the development of new services. Work with people with disabilities and their families to identify the cost of supports required and where necessary, be available to assist the individual and the family in their negotiations with service providers. Respond to changing needs of people over time and where necessary assist with renegotiating levels of funding and the required service responses. Maintain accurate records in relation to individual plans and monitor peoples satisfaction with the supports being provided. Manage funding processes in accordance with the public sector financial accountability.

March 2008 October 2008 A/Program Resource Officer Disability Services Moreton Region Browns Plains Service Centre Duties included: Provide information, advice and referral to people with a disability and their families in relation to the DSQ Registration and the regions funding programs and processes in a responsive and timely way. Coordinate and implement mechanisms to ensure funding programs are delivered at a Regional level in an efficient and effective way. Provide ongoing information to people with a disability and families that have registered a need for funded support. Provide executive assistance and coordinate administrative support to Regional assessment, prioritisation and moderation processes. Manage information systems and related information and communication requirements in relation to funding programs. Participate in regional planning, monitoring and evaluation processes to improve and simplify needs identification, assessment, prioritisation and funding allocation processes including meeting regional targets. Oversight preparation of Funding Schedules and funding approval processes and liaise with relevant regional and central office staff to develop and implement funding arrangements. Provide leadership and management to a team of Support Facilitators. August 2004 February 2008 Supports Facilitator Disability Services Queensland Moreton Region Browns Plains Service Centre April 2004 July 2004 Resource Officer Behaviour Support Team

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Disability Services Queensland South Coast Region Beenleigh Office Duties included: Participate in processes for the development, implementation and review of behavioural intervention strategies for consumers Implement behavioural support strategies within the consumers living situation including, specific behavioural intervention programs Assist in the organisation and implementation of a range of assessments as a means of identifying consumers behavioural support needs Provide advice, support and training to relevant staff, family members and carers in regard to implementation, monitoring and review of consumers behavioural support needs and programs Provide information about behavioural support to consumers, family members, carers and relevant agencies November 2002 April 2004 Disability Service Support Officer Disability Services Queensland Beenleigh Area Office Duties included: Provide supervision, support and guidance to Residential Care Officers to ensure quality of support to people living in the accommodation services Provide direct support to individual consumers living in accommodation services as required Provide direct support and take appropriate action to deal with emerging situations; including : Responding to critical incidents involving serious disruptive behaviour Responding directly to emergencies as required Providing personal support to Residential Care staff in stressful situations Assisting with matters relating to consumer support, health and welfare Direction of Residential Care Officers where necessary Perform duties related to the deployment of staff including roster-related duties such as the filling of shift vacancies that may arise and the deployment of staff as required Provide a contact point for after hours communication and enquiries as required by the Area Office Liaise with a range of staff, families, other agencies and the community as required Provide support to residential Care Officers in training including coaching and assessment related tasks as required Undertake service - monitoring activities/tasks as determined by the Unit or Area Manager Undertake special projects, general administrative duties including record keeping, and prepare reports as required August 2001 November 2002 Service Support Unit Disability Services Queensland Beenleigh Area Office July 2000 August 2001

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Acting Unit Manager Disability Services Queensland Beenleigh Area Office Duties included: Manage the delivery of professional and direct care services, including direct residential services, individual and carer support services, and respite services Identify the changing needs of consumers and their families and advise the Area Manager on the nature and extent of services required Participate as a member of the Area Management Team in developing area plans and procedures to reflect regional and program policies and ensure that procedures are implemented, monitored and reviewed as determined Manage and deploy the human resources allocated to the Unit in accordance with personal delegations and with reference to current human resource management issues, principles and practices Establish effective liaison with other government departments, local authorities and the nongovernment sector on issues as determined by the Area Manager Undertake administrative duties, record keeping, preparation of reports and submissions as required Manage the work environment to ensure health and safety of staff, consumers and others in the workplace November 1999 July 2000 Service Support Unit Department of Families Youth and Community Care -Disability Services Queensland December 1999 Beenleigh Area Office Duties included: On call support to staff and people residing at Loganlea Roster maintenance after hours Peer support to RCOs SDIs, information, Management of Clients Financial affairs Assisting people living at Loganlea to visit relatives Contact with Project Services around warranty and faults in buildings at Loganlea Contact with Q Build around maintenance issues at Loganlea Backfill for short term needs in Units medical/dental visits etc August 1999 November 1999 Project Officer - Loganlea Accommodation Support Service Department of Families Youth and Community Care Beenleigh Area Office Duties Included: Development of transition plans for people moving from institutions to community based housing Meetings with family members/advocates and members of the local community Development of templates for use in relief folders procedures for staff use Assisting future clients of Loganlea to maintain contact with family members Researching and purchasing Y2K requirements in preparation for possible loss of amenities over the New Year period Checking that all Purchased furniture and household items and organised removalists.

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August 1998 August 1999 Enhanced Support Team Department of Families, Youth and Community Care Disability Operations Gold Coast Area Office Duties Included: After hours on call support to ALS houses Roster coordination in consultation with Area Resource Officer. CBPA consultation. Communication with ALS eg. Mail, house meetings to monitor & maintain communication. Regular RCO duties, behavioural support and other relevant individual program development expertise/liaison/consultation. Participation in the monitoring, development and evaluation of the project. November 1997 - August 1998 Acting Unit Manager Department of Families, Youth and Community Care Disability Operations Gold Coast Area Office

February 1995 - November 1997 Enhanced Support Team Department of Families, Youth and Community Care Disability Operations Gold Coast Area Office February 1989 - February 1995 Residential Care Officer Department of Families, Youth and Community Care Disability Operations Gold Coast Area Office Duties Included: Ensuring that clients enjoy standards of personal, care, health, security, accommodation and safety to meet their needs , abilities and preferences Assist clients to develop personal routines and lifestyles which meet their individual needs and preferences and which promote inclusion in the community Participate in individual goal setting for clients Contribute to smooth, efficient and effective provision of services to clients Undertake additional or alternative duties, which require advanced skills or specific training Provide a variety of practical support services, including the transport of clients by motor vehicle

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