Name of Institution

AMITY BUSINESS SCHOOL MBA GEN 2015 BEHAVIORAL SCIENCES SEMESTER II BCRM DR JAIDEEP KAUR

Name of Institution

MODULE IV INTERPERSONAL COMMUNICATION

Name of Institution

Interpersonal Communication Interpersonal communication is the process of sending and receiving information between two or more people

Name of Institution

There are three models of communication LINEAR MODEL by Shannon's Model

Name of Institution

INTERACTIVE MODEL Weiner, 1948,

Name of Institution

TRANSACTIONAL MODEL Hopper, 1992).

Name of Institution

Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals

Conflict is relational: Its character is usually determined by the way the parties interact with one another. When two or more people are in a long-term relationship they develop their own relational-conflict style-a pattern of managing disagreements.

Name of Institution

Types of relational conflict style Complementary conflict style -partners use different but mutually reinforcing behaviors Symmetrical Style-both partners use the same behaviors Parallel style-both partners shift between patterns from one issue to another.