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AMITY BUSINESS SCHOOL MBA GEN 2015 BEHAVIORAL SCIENCES SEMESTER II BCRM DR JAIDEEP KAUR

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Module II MANAGING INDIVIDUAL DIFFEENCE IN RELATIONSHIP

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INDIVIDUAL DIFFERENCES Gender difference Intelligence difference Personality difference

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TYPES OF SELF DISCLOSURE DELIBERATE UNAVOIDABLE ACCIDENTAL CLIENTS DELIBERATE ACTIONS

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Deliberate self-disclosure refers, verbal or non-verbal disclosure of personal information. It applies to verbal and also to other deliberate actions, such a placing a certain family photo in the office, office dcor or an empathic gesture, such as touch or a certain sound.

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Accidental self-disclosure occurs when there are incidental (unplanned) encounters outside the office, spontaneous verbal or non-verbal reactions, or other planned and unplanned occurrences that happen to reveal ' personal information to their clients

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Clients' deliberate actions are also potential sources that can reveal personal information about the therapists. Clients can initiate inquiries about their therapist by conducting a simple Web search Such searches can reveal a wide range of professional and personal information, such as family history, criminal records, family tree, volunteer activity, community and recreational involvement, political affiliations and much more. Therapists do not always have control over what is posted online about them, which means they may not have control or even knowledge of what clients may know about them. Therapists' biographies or professional resumes may also reveal significant information about the therapist. A client's deliberate tracking, spying or stalking their therapist can reveal a significant amount of private and personal information.

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Unavoidable self-disclosure might include an extremely wide range of possibilities, such as gender, age and status. It also covers disclosure through place of practice, tone of voice, foreign or any accent, stuttering, visible tattoos, obesity and many forms of disability, such as paralysis, blindness, deafness or an apparent limp.
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RESOLVING CONFLICT Defusing techniques Empathy Exploration Using I statements Stroking