NAMECLASS. EXERCISE N.1: MATCH THE WORDS WITH THE CORRESPONDING PHRASE: 1. COMPLAINT 2. ENQUIRY 3. OFFER 4. ORDER 5.

REMINDER 6. REPLY TO A COMPLAINT 7. REPLY TO A REMINDER 8. REPLY TO AN ENQUIRY 9. REPLY TO AN OFFERREJECT 10. REPLY TO AN OFFERREQUEST 11. REPLY TO AN ORDERACCEPT 12. REPLY TO AN ORDERDECLINING 1 2 3 4 5 6 7 8 9 A. WE HAVE RECEIVED YOUR COMPLAINT AND APOLOGISE FOR THE INCONVENIENCE B. WE HAVE REASONS TO COMPLAIN ABOUT OUR ORDER N.66 C. WE REGRET HAVING TO REMIND YOU THAT WE HAVE NOT RECEIVED PAYMENT D. WE HAVE RECEIVED YOUR LETTER REMINDING US OF OUR OUTSTANDING ACCOUNT E. WE ENCLOSE OUR ORDER FORM F. WE ARE PLEASED TO CONFIRM YOUR ORDER G. WE REGRET TO INFORM YOU THAT YOUR ORDER COULDNT BE MET H. AS A SPECIAL OFFER, WE CAN OFFER IT AT THE SPECIAL PRICE OF 10 POUNDS PER ITEM I. YOUR OFFER REALLY IMPRESSED US AND WE WAIT FOR YOUR PHONE CALL TO ARRANGE A MEETING J. UNFORTUNATELY, WE ARE FORCED TO REJECT YOUR OFFER K. PLEASE SEND US A CURRENT PRICE LIST L. WE WERE PLEASED TO RECEIVE YOUR ENQUIRY

10 11 12

Exercise n.2: MATCH THE WORD WITH ITS TRANSLATION 1. 2. 3. 4. 5. 6. 7. 8. BCC CC COMPLAINT ENQUIRY FORM INVOICE REMINDER REPLY A. B. C. D. E. F. G. H. Risposta Sollecito Lamentela Richiesta Modello Fattura Copia conoscenza Copia conoscenza nascosta

Exercise 3: PUT THE WORDS IN THE CORRECT COLUMN A. B. C. D. E. F. G. H. I. J. Attachment Enclosure Letterhead Heading Electronic Signature Signature Subject Line Subject Reference CC

Email 1 3 5 7 9

Letter 2 4 6 8 10

Exercise 4: PUT THE WORDS IN THE CORRECT PLACE 1.. 2.. A. B. C. D. E. F. G. H. I. J. Letterhead Date Body Inside Address Salutation Closing Signature Enclosure Reference Writers name

3.. 4.. 5..

6..

7.. 9.. 10.. 8..

Exercise 5: put the words in the correct column of advantages and disadvantages of an Email: A. B. C. D. E. F. G. H. I. J. Attachments Connection problems Fast Less human contact Mistakes No cost Paper saving Spam Time saving Viruses Advantages Disadvantages