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Kristina Cuza

Fullerton, CA

Education ! California State University, Fullerton BA, Communications! Concentration: Entertainment & Tourism Studies! Minor: Radio-TV-Film! Experience ! Nordstrom Santa Ana, CA " Sales Associate - Handbags " "

Fall 2010 - present!

kristinacuza@gmail.com

April 2014- present!

# Always aware of daily goals set for the store, my department, and myself # Procient at cash/ wrap zone, transactions (returns, exchanges)! # Procient use of mobile devices for inventory inquiries and taking customer orders! # Natural at suggestive selling and product knowledge! Def Tribe Orange County, CA" " Workow Manager " 2013- present!

# Updating Task List and communicating with all positions/ project managers (requires exceptional communication e$orts through all channels- email, phone, text, social media, etc.)! # Applying accountability to all team positions ! # Sorting the Task List with low and high priority labels! # Maintaining the Def Tribe Master Calendar! # Documenting workow issues (and solutions)! # Reporting any potentially signicant workow issues to the Director! # Taking and organizing all meeting minutes! # Constantly progressing the why of Def Tribe through the workow aspect of the company! # Events include:! # Def Tribe Presents: Monster Mayhem at the Fox Theater October 18, 2013!

# Def Tribe Presents: E-40 at Incahoots August 29, 2013! # Guest House: Branchez March 20, 2014! # Guest House: Skizzy Mars April 3, 2014! # Guest House: Odesza April 17, 2014! Urban Outtters Brea, CA " " " Womens Accessories (WACC) Sales Associate June 2013- present!

# Procient at cash/ wrap zone, transactions (returns, exchanges) ! # Greeting customers and making sure their needs are met accordingly ! # Always able to meet customers needs while in tting rooms, processing clothes e%ciently! # Great with processing shipment for the oor and back of house! # Procient use of mobile devices for inventory inquiries and taking customer orders! TAPS Fish House & Brewery Brea, CA "" Front Desk # Seater, scout, greet, and lead positions! # Answering phones for reservations and inquiries! # Knowledgable of when we can and cannot take reservations of certain sizes ! # Greeting/ checking in guests e%ciently! # Capable of quoting wait times accurately; seating guests within those times! # Balancing out seating stations between servers! # Accommodating for various guests needs, special occasions, and requests ! # Being aware of regular diners and their specic needs/preferences, acknowledging them by name! Anthropologie Palm Desert, CA " Senior Sales Associate/ Jewelry Specialist November 2011- May 2013! August 2013- April 2014!

# Procient at cash/ wrap zone, suggest Anthro membership, mentor to new hires!

# Always able to meet customers needs while in tting rooms, processing clothes e%ciently ! # Procient in processing pack-and-ship, mobile device, and phone orders! # E%cient in processing/ receiving weekly merchandise shipments ! # Always aware of daily goals, numbers, and standards of the store! # Good leader, can manage the oor and employees! # Natural at suggestive selling and product knowledge ! # Attentive to customers needs, ensuring they are the top priority ! # Developed connections and lasting relationships with customers! # Helped coordinate store events such as Anthro Fashion Show! # Maintained product knowledge on all jewelry vendors! # Headed merchandising/restock of jewelry ! Shari Kelley Events Palm Springs, CA" " Wait Sta$/ Setup & Breakdown! " 2010-2013!

# BNP Paribas Open Players Party, March 7, 2013! # BNP Paribas Open Players Party, March 8, 2012! # Annual Palm Springs Museum Gala, February 4, 2012! T&S/ CYM Lighting Thousand Palms, CA Receptionist! # Managed all phone calls, scheduling! # Made bank deposits for company ! Central Casting Los Angeles, CA" Regular Background Actress " Summer 2010! Summer 2011!

# Disney Channels Suite Life: On Deck! Applicable Courses & Projects ! ! COMM 362: Public Relations Writing # Memos, policy statements, PSA scripts, customer response letters, social media writing ! ! COMM 449: Capstone in Entertainment & Tourism Studies # Newport Beach Film Festival!

# Created an actionable marketing plan for the 50th anniversary showing of Mary Poppins" at the Lido Theater for the NBFF! ! COMM 497T: Event Planning & Management # CSUF Comm Week 2014! # Communications Committee: Printing Coordinator # Created o%cial Comm Week logo, promotional yers, and business cards using Adobe Illustrator! ! RTVF 220: TV Studio Production # Femicide PSA (60 second production; single camera/ live-totape) ! # Drama scene (5 minute production; single camera/ live-to-tape)! ! RTVF 350: Story Structure # Cruise Control: Developed an original feature lm concept with complete treatment, beat breakdown, and ve minute scripted scene! ! RTVF 365: Childrens Television # The Answer Agents: Written proposal for an original childrens TV show concept! Skills & Strengths ! # Skills:! # Computer literacy: Microsoft O%ce, Google Drive Applications, Mac o%ce software, Adobe Illustrator ! # Social network literacy: Facebook, Twitter, Instagram, Tumblr, Soundcloud! # Mobile POS devices (inventory inquiries, customer orders, sales, restock applications, etc.)! # Open Table reservation software! # Strengths:! # Very strong in customer service and people skills, and constantly work to further develop better interpersonal skills every day! # Great at maintaining a team player attitude at all times while also keeping strong individual goals and motivation! # Reputation to be incredibly reliable, responsible, and highly organized!

# Quick learner and eager when it comes to learning new skills and working toward being a valuable asset to the team! # Great with taking initiative and being a self-starter ! # Determined and hard working! Interests ! # Visual communications; branding! # Constantly learning and exposing myself to mediums of design ( i.e. architecture, interior, art, graphic)! # Music ! # Events and culture (i.e. hip-hop culture)! # Researching rising talent (talent booking and management)

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