Dillards City Shopping Mall 4901 N. Kickapoo St.

Shawnee, Kansas 72304 913-492-0666

April 14, 2014

Mrs. Rhonda Brister 500 W. University Blvd Shawnee, Kansas 72304 Dear Mrs Brister: Thank you for choosing Dillards in your most recent catalog order for gourmet cookware. We have received your request to charge your Dillards card for your order totaling $115.90. Unfortunately, we cannot process your order at this time. Our records show that your account has a $285.50 balance that is 90 days past due. Our signed Dillards Credit Card Policy states that we cannot process any charges on any account that remains outstanding. Are you having some problem that we can help you with? Perhaps you have forgotten or misplaced your last statement. We have enclosed another one for your convenience. By sending your check for $285.50 in the enclosed stamped envelope, you will bring your account up to date and protect your credit rating. We will be happy to process your most recent order as soon as we receive payment. If you have any questions or want to make special arrangements for payment, please contact our accounts receivable department at (913) 492-0666. We want to thank you for being a valued customer for many years and look forward to continuing our good partnership. Sincerely,

Iris Espino
Iris Espino Customer Service Manager