Carlos A Vega

El Paso Electric Response

English 1611
Professor Rice
El Paso Electric
El Paso Electric (EPE) was first known as El Paso Electric Railway Company on August 3!
1"1# At first their main focus was pro$i%ing transportation $ia mule&%rawn streetcars# 'ntil 1"() the
company*s main focus e$ol$e% to pro%ucing an% %istri+uting electricity an% gain authori,ation to
con%uct +usiness in -ew .e/ico# 0o%ay! El Paso Electric is a regional electric utility pro$i%ing
generation! transmission an% %istri+ution ser$ice in El Paso area# 1ike Rio 2ran%e $alley in west 0e/as
an% southern -ew .e/ico# 0hey ser$ice from -ew .e/ico to Van 3orn! 0e/as# 0he ser$ice inclu%es
two connections to 4uare,! .e/ico an% the Comisi5n 6e%eral %e Electrici%a%# 7n this %iscourse
community report the rea%er is going to rea% a+out El Paso Electric %iscourse communities# 0he
%iscourse communities are customers! main in%ustrial an% ma8or customers! in$estors an% staff# 0he
writer will +e e/plaining the genres that El Paso Electric uses to reach their %iscourse communities an%
what the customers %o to reach them for a goo% two&way communication#
0he first %iscourse community is El Paso Electric customers# 0he genres that they uses with
their customers is writing! oral communication an% the EPE we+site# 0hey uses writing genre with their
customers to recei$ing letters an% sen%ing +ills inclu%ing account +alance of the customer# 0he +ill
inclu%es pre$ious energy usage an% current energy usage! an% the type of ser$ice pro$i%e%# 0hey also
sen% a newsletter with each of their +ills# 9y oral communication they ha$e a customer ser$ice phone
num+er where the customer can pay their +ills# Also! it is use% to %eman% for ser$ice! information on
ser$ices that are entitle% to the customers! complaints a+out ser$ice an% other customer nee%s# EPE
communicates with their customers! in$estors an% employees using their we+site# :n their we+site they
ha$e the history of EPE! names of officers an% %irectors! ways to contact El Paso Electric! $ision an%
mission an% future pro8ects# Another way they communicate with their customers is pro$i%ing
community ser$ice that El Paso Electric employees ha$e gi$en more than 13! hours in the past year#
Carlos A Vega
El Paso Electric Response
English 1611
Professor Rice
El Paso Electric main in%ustrial an% ma8or customers are manufacturers of steel! copper! oil
refiners an% 'nite% ;tates military installations inclu%ing 6ort 9liss! <ona Ana an% others# 0hey use
written genre like letters an% emails to ask for statements of =ualifications! make proposals of new
pro8ects! re=uest permits for construction an% notices to ma8or customers# 0hey %o it to inform them of
the total cost of pro8ects! their estimate% time for completion of the pro8ects an% resources nee% it for
the pro8ects# EPE uses presentations an% conference calls for the oral an% $isual communications# 0he
presentations usually are proposals for ma8or customers with human interactions that are more efficient
in answering any =uestions that ma8or clients may ha$e in pro8ect proposals# 0he presentations use
charts! graphs! construction plans an% power&point presentations for a +etter customer $isuali,ation of
the pro8ect proposal#
Another EPE %iscourse community is their in$estors# 0he in$estors an% EPE communicate
through genres like phone! mail! email! EPE we+site an% e$ents an% presentations# EPE in their we+site
ha$e a phone num+er! mail! an% email a%%ress for the in$estors use to communicate with EPE in$estors
relations %epartment# 0hey use% these genres for any =uestions that they may ha$e concerning an
in$estment with the company# 0hey pro$i%e a we+site where in$estors can reach an% manage their
in$estments with the company# 7n EPE we+site in$estors can fin% the =uarterly %i$i%en% releases for
their in$estors an% fin% information in e$ents an% information in in$estors> relations# 0heir e$ents an%
presentations are in speciali,e% languages that are poste% in EPE we+site# 0he e$ents an% presentations
are earnings conference calls! conferences! annual meetings with sharehol%ers an% marketing tours#
0hey %o this to attract more in$estors an% to inform the current in$estors a+out their in$estments an%
+enefits of in$esting in El Paso Electric#
EPE staff is the most important %iscourse community +ecause internal communication is
essential for any company! institution or organi,ation for their sur$i$al# 0heir staff uses written! oral
an% $isual genres among themsel$es# 0heir written genres are email an% te/t messages +etween staff
Carlos A Vega
El Paso Electric Response
English 1611
Professor Rice
an% managers to pass sche%ules +etween employees# 0he emails also gi$e instructions on how to
complete a gi$en task an% announcements for meetings or gatherings to some or all workers# 0he
$er+al genres use% are meetings an% mo+ile %ispatch %e$ices to communicate internally +etween
employees! for a +etter un%erstan%ing of the task an% for the managers an% workers to stay in touch
while they are %oing the task# 0hey ha$e a $isual speciali,e% language using %iagrams! graphics!
sprea%sheet! illustration! file compression an% plan that if the rea%er %oes not ha$e e/perience in
construction or in an electric company will not un%erstan% it# 0hey use this speciali,e% language for
construction of their pro8ects! safer an% to help their 8o+ +e more coor%inate% an% easier for the staff#
7n conclusion El Paso Electric is a comple/ institution full of a rich history with %ifferent types
of communities insi%e it# El Paso Electric uses se$eral genres to communicate with their %iscourse
communities# 0hey use speciali,e% languages +etween them an% their customers! in$estors! ma8or
clients an% staff# 0his paper gi$es the au%ience e/amples of how the genres ha$e +een use% an% for
what reason# 7t has also shown the effort of EPE to gi$e +ack to the communities an% customers
through community ser$ice +ecause of the mutual relationship#