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Mohammed Janjua

Business gets the


order from the
customer.
Order will be given a
reference number &
will go to the order
pending database.
Customer will receive
an email confirming
that their order has
been placed.
Customer paid through
PayPal.

Keys
Orange Arrows -
Blue Arrows -
Yellow Arrows -
Did the customer pay
by credit or debit card?
Has payment been
received?
Has payment been
cleared and
transferred?
Check if credit or debit
card is valid.
Order will be sent to
the stock department.
Are ordered items
listed with correct
quantity available?
Correct amount of
money will be taken.
Collect items from the
warehouse.
Decrease stock count
by quantity of each
item on stock
database.
Has Quantity of items
brought stock below
re-order levels?
Batch items together
with reference number
if possible so all items.
can be sent together
Are the debit or credit
card valid?
Email will be sent to
customer stating that
the card has been
rejected and another
card has to be used.
Has customer changed
card details?
Orders will be pending
until customer has
changed card details.
Place orders with
suppliers.
Items are currently out
of stock.
Are ordered items
listed on pre-order
database?
Place orders with
the suppliers.
Notify stock
database when
items are
available.
Order will be sent
to the stock
department.
Have the items been
ordered from the
suppliers.
Mohammed Janjua

Send to packaging
department.
Print customer receipt
containing
information- Title,
Description, Total cost,
return address,
account & order
number.
Place receipt & item
within a secure & cost
effective packaging.
Apply label to
packaging.
Print label involving
suitable information
like customer address,
return address, postal
service type.
Check that labelling is
correct by verifying it
with the reference
number & order detail.
Is the label correct &
verified?
Send package to
dispatch section.
Pay postal services
amount due for
sending the package.
Wait for the postal
service to arrive & take
the package.
Transfer order data
from pending order to
complete order
database.
Send an email to the
customer confirming
that the items(s) has
been dispatched.
Place package in a
secure & suitable area
for right service to
dispatch.