Management Information

System Report
Presented By
Suganthi.S

Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Contents
2
Highlights
Lowlights
Lab Learning
Tools
Setup Design
Doc Inventory

Volume Of Calls
Resolution
Handling Time
Backup Performance
System Availability
Self Evaluation
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Highlights
Email etiquette.
Real Time Exposure.
Time Management.
Technical Knowledge.
Handling pressure.
Decision Making.
Troubleshooting a problem.
3
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Lowlights
SLA violation.

4
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Lab Learning
Email etiquette
Practical Knowledge
Time Management
Problem Solving
Customer Relationship
5
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Tools
VMware

Ticketing Tool

NT backup

MS office

MS Visio


6
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Setup design
7
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Document Inventory
Project Plan
Log sheet
Backup policy
Password Policy
Asset Inventory
Server Docket
RFC


8
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Volume of Calls
9
11
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Volume of Calls
10
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Resolution
11
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Handling Time
12
80
20
SLA Achived
SLA Voilation
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Backup Performance
VMWIN7 - 100%
VMWIN2k8 - 90%
VMLINUX - 100%

13
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
System availability
BASE MACHINE - 100%
VMWIN7 - 100%
VMWIN2K8 - 80%
VMLINUX - 90%

14
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com
Self Evaluation

15
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | www.appnomic.com 16
THANK YOU