Elizabeth A.

Weed
Elizabeth.A.Weed@gmail.com
PROFILE
Proficient interpersonal ability with extensive experience developing and maintaining client relationships
Excellent oral and written communication skills utilized to lead present teach and learn effectively
!killful analyst with an affinity for problem solving pro"ect management and process creation
Ambitious self#motivated independent individual who also understands and values teamwork and collaboration
PROFESSIONAL EXPERIENCE
$%&E '()!! $%&E !*+E%, )- .+'*+/A0
Detroit, MI
1231 to Present
Custoer Ser!i"e Re# II$ Auto Ser!i"e Ce%ter
Assists members of large group 4-ord /eneral .otors 'hrysler &(.$5 ,elphi and 6isteon7
with billing in8uiries claims processing medical benefit and prescription drug information.
Efficiently provides full resolution to all in8uires by utilizing &lysses %earning and -irst 'all
(esolution practices # 'hosen to create and facilitate 9-irst 'all (esolution $est Practices:
presentation for departmental and divisional leaders and employees.
.aintains superior 8uantitative and 8ualitative customer experience metrics ; !.< World 'lass
'ertified 123= 123>.
(egularly chosen participate in %istening Posts for guest doctors account representatives group
customers and executives? side#by#side communications to illustrate 9front#line: interactions with
customers.
)perations ,iversity @ +nclusion 'ouncil member ; %ead 9,iversity @ +nclusion Educational
Experience: presentation series research and create division#wide 9!eason of /iving:
community engagement package act as ambassador in promoting openness and inclusion within
corporate culture.
'ontributor to departmental newsletter On the Six.
,epartmental activity and event committee member
!5(A5+6A P*A(.A'E&5+'A%! &reater Chi"a'o, IL
1231
Asso"iate Sales Re#rese%tati!e
+ndependently managed a large territory of over 322 outpatient offices spanning 1 states and >
metropolitan areas.
!uccessfully executed sales plan for proprietary drug offerings# 9!pring Ahead: contest winner
95op !ales (ep: award for 0ewark !ales
Accessed and analyzed product sales and physician prescribing habit data via +.! *ealth
analytics programs
&tilized '(. tools to maintain effective client relationships# Proficient in !ales-orce.com
6eeva i(ep )racle !ales 'loud
Exhibited exemplary leadership skills # 9Excellence in Action: leadership Award devised and led
virtual meeting for 0ewark sales district on a weekly basis.
1 | P a g e
!PE'5(&. *EA%5* &ra%d Ra#ids,
MI
1233#1231
Neuro$Rehabilitatio% Aide
Provided sub#acute care to patients with traumatic brain spinal cord and severe orthopedic
in"uries
+mplement and documented progress on care plans as administered by (ehabilitation 0urse
!pecialists
Promoted patient 8uality of life by assisting in performance of activities of daily living
physicalAoccupationalAspeech therapy programs and long#term goal planning
Effectively collaborated with teams of ,octors 0urses 5herapists 0ursing Assistants patients
and families to promote mental and physical rehabilitation and adaptation for clients
)A!+! )- *)PE 'E05E( &ra%d Ra#ids,
MI
1232#1231
(olu%teer Medi"al Assista%t
Provided clinical care to an underserved uninsured population
'onducted pre#examination interviews recorded vital signs
,irected the clinical support team as !hift %eader
Assisted attending Physician Assistant with various clinical care tasks
ED)CA*ION
WAB0E !5A5E &0+6E(!+5B + Prentis !chool of $usiness Administration Detroit, MI

123>
Master o, -usi%ess Adi%istratio%
Emphasis in +nformation !ystems .anagement
Attendance of $lackstone %aunchPad Events
.ember of the PresidentCs 'ommission on the !tatus of Women

/(A0, 6A%%EB !5A5E &0+6E(!+5B + !chool of %iberal Arts @ !ciences &ra%d Ra#ids, MI

122D#1233
-a"helor o, S"ie%"e i% -ioedi"al S"ie%"e
,eanCs %ist
'olleges Against 'ancer# Events committee member
!tudent Ambassador Association
%eukemia @ %ymphoma !ociety# Events and fundraising volunteer
S.ILLS, AC*I(I*IES / IN*ERES*S
*e"h%i"al S0ills1 Proficiency in.icrosoft )ffice !uite )utlook !harePoint !ales-orce.com )racle Applications
A"ti!ities1 ,etroit Boung Professional 0etwork ,etroit Economic 'lub# Boung %eader $'$!. )perations ,iversity @
+nclusion 'ouncil $'$!. 'ares 6olunteer )rganization $'$!. A!' Event Planning 'ommittee
2 | P a g e
I%terests1 'ommunity Engagement @ !ervice Pro"ects 0ational *ealthcare (eform 5rends 5ravel !kiing *ealth and
0utrition
3 | P a g e