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Feigenbaum
Quality Guru
Introduction
Armand V. Feigenbaum, 1922 –
His approach to quality is known as
Total Quality Control (TQC)
Doctorate at MIT
Manager of world-wide operations and quality control at
General Electric Company
President of General Systems Company
Book: “Total Quality Control”
Discovered by the Japanese in 1950’s
Life And Contributions
Feigenbaum was the first to define a systems engineering approach
to quality. Feigenbaum’s concept of total quality control, known
today as total quality management (TQM), combines management
methods and economic theory with organizational principles.
Feigenbaum served as the American Society of Quality (ASQ) president from 1961 to
1963 and co-founded the International Academy for Quality with Kaoru Ishikawa of
Japan and Walter Masing of Germany.
While working at GE, Feigenbaum applied the lessons he learned at MIT to examine
observations about how productivity improvement could be achieved by driving quality in
a different way from how it had been.
Philosophy
Total approach, systemic attitude
He defines quality as
“Best for the customer use and selling price”
Philosophy
He defines Quality Control as:
“an effective method for coordinating the quality maintenance and
quality improvements efforts of the various groups in an
organization so as to enable production at the most economical
levels which allow for full customer satisfaction”
Summary
Total approach
Emphasis on designing for quality
Involving all departments
Recognition of the human relations
Statistical methods are used as necessary
His contributions to the quality
The concept of "Total quality control” to the comprehensive,
companywide system for achieving the most economical cost & full
customer satisfaction.
The concept of a "hidden" plant —the idea that so much extra work
is performed in correcting mistakes that there is effectively a hidden
plant within any factory.
1. Lack
of existing effective customer-orientated standards
may mean current quality of products is not optimal .
Further critique:
Prevention Cost
Appraisal Cost
Internal Failure Cost
External Failure Cost
Was his Contribution
THANK YOU
quality is everybody’s job
TQC is not a temporary quality improvement plan, it is guiding an ongoing practice and philosophy.