Enabling Sustained Business Excellence

DEFINE
Part 3 of 8 - Define Phase

Lean Six Sigma Practice @ KINDUZ

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 DMAIC Phases

• What is
Measure • What is
Improve • How do we
Important? • How are we wrong? • What needs guarantee
doing? to be done? performance?

Define Analyze Control

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 Define Phase
Control
Performance
Inputs
• Strategic Priorities
• Scorecard Development
• Core Process Selections
• Improvement Expectations
• Improvement project Team
Sponsor, Champion, Team
Leader and Members
Improve
Performance
Objective:
To identify and/or validate the business
improvement opportunity, define critical
customer requirements, map processes and
Measure
build effective teams. Performance
Define Opportunities Key Deliverables
• Identify, Prioritize and Select the • Team Charter
Improvement Opportunity • Action Plan
• Develop Project Team Charter • Prepared Team
• Build Effective Team
• Critical Customer Requirements
• Identify Customers and Customer
• Process Maps
Requirements
• Define and Map Process to be Improved • Quick Win Opportunities
Analyze
Opportunity
Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/
© 2009 KINDUZ - All rights reserved 3
Critical to Business Drilldown

Increase Profits

Reduce
Increase Sales ….
Expenses

Expand Reduce
Markets Warranty Costs

Add New Improve

Markets Productivity

Add New Rationalize

Service Lines Offices

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

© 2009 KINDUZ - All rights reserved 4

 COPIS

c
Customer
O
Output
P
Process
I
Inputs
S
Supplier
Other Tools:
• KANO
(Use nouns) (Use verbs) Analysis
• Quality
Functional
1
Deployment
• Porter’s Five
2 Force Model
• Malcolm
Baldridge
3
National
Quality Award
4 • Team Charter
• Quick Win
Opportunities
5
Identification
• BCG
6 Quadrant
• Etc.

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

© 2009 KINDUZ - All rights reserved 5

Contact

Website: http://www.kinduz.com/
Email: services@kinduz.com
India Office: +91-40-40165594
Workshop Knowledgebase:
http://kinduz.ning.com/

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

© 2009 KINDUZ - All rights reserved 6

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