Sunteți pe pagina 1din 77

) (

"
"

2008

:
   
 ' "" #$%   
( +, -........
...... "6 8 9:=..
... / 012  -


?"> .
=============

..........................................................................................

.................................................................................:

..................................................................................:

10

..................................................................................:

10

..................................................................................:

11

..............................................................................:

11

...................................................................................:

12

................................................................................

12

....................................................................................

21

........................................................................................

21

:26 ............................................................................
29 ........................................................................
.........................................................................

38

" "....................................................................:

39

41 ................................................................
" "43 .........................................:
" ".............................................................:

47

49 ..........................
......................................:

53

: 61 ........................
74 ................................................................................
........................................................................................

76





.
""

.




).( Ruth,2004
" "

.
" "

"



.
).(2002

.



:

.

. .
.
.
).(Yogesh,2004

" "e-management

**. " "

.
"
" "
"


)
.(2003











).(2001

.



.

) .(2003
.

:
:




.


.
:



.

:
:
-

10

. .
:

:
.
.
:

:
:

11


) knowledge worker.(2003
:

.
:
:
:

.
:
.2008
______________________________________

-:



internet
.

12



.

.


.


.(Moras,2001)E-Meeting



:



):(sadow,2000

13

:
.
:



.
:

.

14


).(2005

):(2000
:
.
:

.
:


.
:

.

15






:



) .( 1999



:

) ( E-Mail
) ( Relay- Chat ) ( Video - Conferencing


) . .(2001

16

) (Donatti , et .al

.


). (Donatti , 2000
) ( Kecmanovic and Carolyn

.
) .( Kecmanovic, and,Carolyn, 2000. ) ( Huber and William

.

.

Sadow

).(2002
:



)-:(1999
17

-1

-2
.
-3

-4

-5

-6
.
-7
.
-8
.
-11 .

:
:
18

) (2000
. ) (2200
) (500 )(420
) (.


.
) (2005
.
.
.




.

.
:

19

) (Pedroni, 1996
.
.
. .
.
.
.
.
) (clay,2000

. ) (33

) (146
) (76 .
.
.

.

_______________________________________________________

:
20


:

.

:

.

:
: :
) (2001 . .10-9
) (2006 .
) (2000 ). ( : .90-73
) .(2001
) (.
21

) (2000 . ) (2005 .
) (2003 : ) . ( : . 18-15
)2003(
) (1999 : . 21
.
) (2005 .
) "(2002 " .
9. 17.173 166-165
) (1999 . 24-22
) (2000 . .

22

Clay. M. (2000). Technology Competencies of Beginning Employee: A


Challenge

and

Opportunity for Employee Preparation Programs.

Dissertation Abstracts International , 55 (5), 1244-A.


Clark, Tom; Berge, Zane, (2006), " E-management , virtual work, and the
technology plan" copyright the board of regents of the university of
Wisconsin system, USA. Journal of Distance Education-TOJDE, Egypt
ISSN 1302-6488 Volume: 9 Number: 1 Article 10.
KecmanovicC Dubravk and Carolyn Weeb( 2000).Toward
Communicative Model of Collaborative Web- Mediated Learning,(in)
Australian Journal of Technology,Vol.16, No.1,.
Moras, Solange,( 2000) .Computer -Assisted Language Learning (CALL)
and the Internet Brazil , Cultra Inglesa De Sao Carlos
onatti , Steve (2000). Internet in the Curriculum , (in) Technology,) in)
CAELL Journal , Vol .6 , No.4 , 1996
Ruth rikowski (2004). studying knowledge management at masters ledel,
with particular reference to south bank
http://www.managinginformation
Rinaldi,Irrislillian.(1997).Astudy of the Effects of Computer Assisted
Instruction

on

Achievement

In

work .Dissertation

Abstracts

International,MAI 35 ,1124.
Sumuer,Evren, Yakin Ilker,(2007) "An analysis of prospective e- learning
change agents' concerns toward e-Management in turkey",
International Journal on E-Learning, Turkey 6(1), 17-30.
Sadow , Jeffrey (2002). The Internet as A delivery Platform for Audio
(Visual Teaching in) European Political Science , Vol.1 , No.2 ,
Yogesh Malhotra .( 2004). Knowledge Management for E-Business
Performance : Advancing Information Strategy to " internet Time " The
Executives Journal, V16(4).
23

http://www.brint.com/members/online/200503/kmebiz.pdf
Yogesh Malhotra(2002) Knowledge Management for the New World of
Business

The

Journal

for

Quality

http://www.kmnetwork.com/whatis.htm.

24

&

Participation,

V16(3).

25


.




.
.

.



" "

" " .
" "

26


" ".
:


 ;&
"<,$




 $
" ,$
 


<  2 $"


& 2"0   4

 @"0
 D 0B

< 2


 
"! 
 $

  ! 
" & $

 ,$


  *
 ",$-.
$4  23 " 0


 
   
    !

" 5 "
"0   67

)( 

" 5 "

)( 

27



:
o

28


.


$


)*#+('&%

 !"#



 


 

  


 

 


29

" "
" " " "e-government


* .
.

30

" "e-management

.
" "

.
"
***

" " "


"

" "
) (


) (".
" " "
"

31

.


"
".

.1
.
(1
......
(2 .

32

) (.


)
(
-

)(

33

.net

34

:

* " ":

35


:

:


.
:

.
:
.
:

36

" "

" "
.
:
" "
.
:

: .
:

37


.
:



.


:
.

38

* " ":



-:
) (1 )(
) (2

39


) (3

.
) (4

.
) (5


.
) (6
) (7

" " .
) (8

40

) (9 :
) (10 :

) (11 :

) (12 :


.....


.




41


..


.

( .

42


.
* " ":
" "





:

43

-1
-2
-3
:


" "



.


44


:
-

)(







.
:

45

.
" "


.



......


.



46


.
: " "







.
* " ":

" "

" "

47



:
: " "
.
: " " .
: " "
: " ".
: .

48

: -
.
:
.

*


:



.

49


:

-1 :








.

-2 :



.

-3 ** :

50

.
"
"



" "
.

-4 :


.

.
-5 :

.
-6 :
.

51

* :



.





.


:

52

-1

.
-2
.
-3

.

.
* :



)

(
53




:
.
:






.
:


54








.
:

) %30-25 (



)(
.

55

:

-1
-2
-3
-4
-5
-6


.
*
**

56

***
.
*


. 18


5
.

.

.
.
.
.

57


.
.
.
.

;:
!"#
/0,-.
,

,
$



0
) 78( 6

 
.

(
1

 2*3

>=< 89 /01234
$  !"I
$ * ,$
$  *$
 GH $
$   .

*  >8 <.,1<(=/ 0


58




.

.

.
:
(1 .
(2 .
(3 .
(4 .
(5 .
(6
.

59

(7
.
(8 .

(1 .
(2 .
(3
.
(4 .
(5 .
(6 .
(7
.
(8
.
(9 .

60

:

.





:



(1
(2
(3
(4


(1 Paper Less

61

(2
(3








.
(>2&I ).
8. &" .
 GH
 1

AHL0G

L.M

(>2&I ).
8. &" .

?&.

EF.

&,%@
.A

EF.

.%O &PQ
S.3R

&I)8.

*1
%

B 


C .

-

/  ,
C .!"#*>?

!"#

EF. EF.

1


&  N$
(%. &D

62


.


ERP CRM EIS

.
")J$

 "*

 L

"K$$4

$S
 MNO

"P

 * N

" $<$ 

@S

L "OL$

 
 
$4  &

L  $

  T
    .

 "
P

* (

63

 .
 .

.

.

.

.

.
 .
 .


.

64

 .

&(1,*$Q

#
 B 



;U-

 V
(%


 $2
= V

 
U#

 


 
/0,-.
&





'U< 
@


!"#

(?
/0-.

 70 /X-.
M2>Y%0

>;2E H

* $

W 

65


* :

:


.
:
.

* :

66




.
* :
:
.
:



.
* :

67

:
.
:



.
* :

:
.
:

.
* :

68

:
.
: .

* :

:
.
:



.
* :
69

:
.
:
.
* :

:

.
:
.1 :

.

70

.2 :
.
.3 :
.
.4 :
.
.5 :
.
.6 :

.
:
.1

.
.2

.3

.4

71

.5

.learning Organization

.6


.1

.2

.3

) (.

.4

.5

.6

.7

.8

650 .

.9

4 .

.10

22 .

.11

6 .

.12

75 .

72

.13

1854

.14

.15 ) 2 (.
.16 )(Open System
________________________

73

: :
-1

-2

-3

-4

.
-5

.
-6

.
-7


.
-8

:
-1

74

-2

.
-3

.
-4

-5

-6

-7

-8

-9

-10 . .

75

:
 -. -.
-. 2002
 -
2003-.
 2006.
 -. -. 2006-.
 -.
-. 8-2 2/ 2007
 " -. "
-. 2004
 -. -.
: 2005
 -.
-. : 2006
 -. -. 2007
 -. : -. 2004 -.

76

-.( )
.
 Anton.J..The past and the future of customer access centry,
international Journal of services management.
 Frand Weast,E-G/ challenge to effective Adoption of the
extensible markup.
 Potashink, M. Gonzaliz, M. Mayville, W. (1996) : Research
on Education and Technology, (1980-1996), Abstracts of
Publications by the World Bank, Edu. and Techn. Team.
 Potashink, M. :Lessons from Experience Challenges for the
Future, Mena Seminar, Cairo, 28 October-2001
 Mutalib, Rashida : Reaching the Unreached through
Distance managment, , Cairo, 28 October-2001
 Mustafa, Awatif: Using IT Communication in the work : The
Gezira Rural Programmes.2000
 - Najjar, Lawrence J: Multimedia Information and Learning,
Journal of Multimedia and Hypermedia, 5, (129-150).2006
 - Neff, Donald,: Middle East History in Management. The
Washington Report on Middle East Affairs, Vol. 15, No. 7,
March.2007

77

S-ar putea să vă placă și