Leadership Strategy Analysis-Quality Improvement Process
Jessica DeRuiter, Kelli Koop, Jordan Lentz, Mollie Morrissey, Elyse Sincler, & Katie VanderVelde Ferris State University
LEADERSHIP STRATEGY ANALYSIS 2
Leadership Strategy Analysis-Quality Improvement Process In order to provide evidence-based practice (EBP) and bed part of quality improvement, Quality Improvement initiatives should be performed. Nursing leaders, managers, and followers must be committed to a quality improvement culture. This assignment will give you the opportunity to analyze a clinical activity from a Quality Improvement perspective (Bishop, 2014, p. 14). The leadership strategy performed is based on thorough assessment each shift per registered nurse rather than every 96 hours. Identify Clinical Need Intravenous catheters (IVs) are continuously started in a wide-variety of patients, from individuals who need chemotherapy to those who need a saline lock IV access. Approximately 200 million IVs are used in the United States each year and up to 70% of these patients needed an IV in the acute care setting alone (Rickard et al., 2012). It is pertinent that nurses know how to start an IV, thoroughly assess the sight often, use them properly, and know what the hospitals policies are. Currently the policies require nurses to change the IVs every 72-96 hours to prevent phlebitis, infiltration, and infection. This standard of practice is being challenged from routine to clinically necessary replacement or removal (Ho & Cheung, 2012). There have been several research studies on this subject that suggested clinically indicated removal over routine replacement, because there was no clinical evidence that 72-96 hour replacement was more beneficial or needed. One study presented evidence supporting an as needed replacement of intravenous catheters. The study showed that clinically indicated replacement does not increase the risk of harm to the patient and the quality of care is not hindered (Rickard et al., 2012). Another study found there was no significant increased risk of phlebitis or bacteremia with IV indwelling times longer than 96 hours (Gallant & Schultz, 2006). LEADERSHIP STRATEGY ANALYSIS 3
In pediatric units, nurses use an as needed replacement policy to decrease anxiety and increase comfort in their patients (Rickard et al., 2012). If this is best practice for pediatric patients, it should be considered whether it could be best practice for adults as well. Interdisciplinary Team In order to determine the need for having to change the IV catheters based on the patient rather than using the 72-96 hour rule, an interdisciplinary team is essential to determine the best quality of care for the patient. A team must work together to achieve cost-effective care while achieving the highest quality of care in the health care setting (Yoder-Wise, 2013, p. 362). Members of this team would include, nurses, physicians, case managers, and quality improvement. Nurses, physicians, and case managers are involved, because of the direct care they provide to the patient. Nurses are the most important because based on this change, they will need to be using their best nursing judgment and knowledge to attain quality and safety for the patient. Quality improvement is involved due to the involvement they have with the changes that would be made in the policies and procedures. Team members need to trust each other and work together to make the decisions based on the individual patient. As a result the team can avoid any phlebitis, infiltration, and infection. Also the team is able to reduce any anxiety and increase the patients comfort if the IV does not have to be changed within the 72-96 hours. Data Collection Method After the clinical need has been identified research is used to support and make change on the clinical problem. As defined in Yoder-Wise (2013) Research utilization is used to synthesize, disseminate, and use research-generated knowledge to influence or change existing practices (p. 413). As a leadership strategy, the CINAHL database was used as a method of data collection to retrieve nursing research articles in order to support research-generated knowledge LEADERSHIP STRATEGY ANALYSIS 4
on IVs. The database showed three articles that supported clinically indicated removal over routine replacement: intravenous catheter removal, intravenous catheter guidelines, and discontinuing intravenous catheters. Nurse leaders may not necessarily be the ones actually conducting research, evaluating research evidence, or developing evidence-based guidelines, but they will be facilitating the application of research findings in practice (Yoder-Wise, 2013, p. 413). The chosen articles met a certain criteria that are required to be considered nursing research. First, the articles that did not come from nursing journals and/or contain nursing authors would be eliminated from the selection. Articles that have nursing authors or come from nursing journals give a perspective that generally relates to a nursing point-of-view. Next, the articles needed to involve an experimental research study about the IV practices; literature reviews or articles presenting no clinical data were excluded from the selection process. Finally, the selected articles were chosen based on their good literature review, large population selection, and representation of their studys methods and results. Without the development of evidence-based guidelines the method of data collection, as using research findings to gather data, would have not been accomplished. Establishes Outcomes If nurses could provide thorough and detailed IV assessments habitually rather than maintaining routine IV changes, clinically indicated IV replacement could be attainable. Overall, this change has the possibility to prevent unnecessary IV changes, which would increase patient comfort, decrease time-consuming interventions, and decrease hospital costs (Gallant & Schultz, 2006). Therefore, our goal is for hospitals to implement IV changes based on thorough assessments by the year of 2015. Implementation Strategies LEADERSHIP STRATEGY ANALYSIS 5
In order to make changes within hospitals then nurses would need to be leaders in asking for or supporting a change. The six phases of planned changes by Havelock would be an appropriate way for a nurse to make a change to policy at a hospital. The first step of this phase is building a relationship (Yoder-Wise, 2003, p. 328) the nurse would need to establish a relationship with those who are in a position to make changes but should also reach out to others who support the proposed change. The second phase diagnosing the problem and the third phase acquiring relevant resources can be combined (Yoder-Wise, 2003, p. 328). This is because the nurse or group of nurses who are proposing the change have already diagnosed the problem and researched evidence based practice that is supporting the change. This is where a presentation would be given to those in a position to make changes. Step four and five of the six phases of planned change are completely out of the nurses hands because they are choosing the solution and gaining acceptance (Yoder-Wise, 2003, p. 328). The nurse or nurses should however continue to reach out to educate others and become a larger force asking for this change to be made. If the decision is to change the policy, then education should be provided to the staff at large informing them of the change and the EBP that supports it. The last phase of the six phases of planned change is stabilizing the innovation and generating self-renewal (Yoder-Wise, 2003, p. 328). If a hospital approves a change to policy of when an IV is changed then step 6 of the six phases of planned change should include; the start date of the new policy should be established along with an announcement to all effected staff. These staff include nurses, physicians, and lab technicians that will be effected by the change in policy. The nursing staff should attend a mandatory educational class that teaches proper start, assessment, and use of the IV. Nurses will be on the front lines of this change and should be properly prepared. LEADERSHIP STRATEGY ANALYSIS 6
Evaluation As the plan is implemented, the team communicates to gather and evaluate data to document that the new outcomes are being met (Yoder-Wise, 2014, p. 401). Having a reliable evidence-based method for identifying when an IV needs to be removed is one crucial element to solving the problem. Another critical part is making sure the nurses assessment skills are adequate because they will have the responsibility of determining when the IV will be left in, removed, or restarted. The purpose of the Roper-Logan-Tierney Model of Living is to assess patients continually throughout their stay (Nursing Theory website, 2013). Roper believed that each patient is unique and needs to be assessed and evaluated on an individualized basis before and during care. Nurses are often asked and needed for different evaluations, so they have the needed evaluation and assessment skills to determine if the IV is clinically necessary. A standardized tool for assessing an IV is needed to help aid nurses in making a decision to leave, restart, or remove the IV. Appendix A shows one example of a vascular access score tool to help implement and evaluate each nurses assessment skills (King Edward Memorial Hospital, 2013). The standardized assessment tool will help measure the improvement because if one area of the assessment is not understood or addressed, there could adverse reactions for the patient. The assessment tool should be reliable and incorporate evidence-based practice. Each nurse needs to understand and comprehend the IV assessment tool because it can save a patient from discomfort and costs associated with equipment and workload for staff. The nurse manager of each floor should also do chart audits randomly to make sure the nurses are doing thorough IV assessments. Chart audits help to gather information and will assist the manger to determine if the IV assessment tool is safe and effective. The nurse manger needs to assess that each nurse has knowledge about the correct use of the IV assessment tool. The LEADERSHIP STRATEGY ANALYSIS 7
chart audits should be random and weekly unless there are a few nurses who have higher incidence of IV associated complications. The manger should then re-educate about the proper use of the IV assessment tool to ensure the patients are receiving safe, quality nursing care. Conclusion Practicing safe, quality nursing care and using evidence-based practice is the key to improve patient outcomes. Quality improvement is always on the minds of nurses, as well as the entire interdisciplinary team. Implementing a new IV policy could save patients from the discomfort of another poke, along with costs associated with materials and increased workload for the nurses. Nurses develop assessment skills to identify bad IV sites but if there is a standardized assessment tool there would be a decreased risk of IV associated complications. Nurses will be responsible for the assessment of the IV sites on every shift, whether it is less than or greater than 96 hours. The nurse will be able to make independent evaluations and decisions regarding re-insertion, removal or to leave it in before or after 96 hours. Completing a thorough assessment and using a standardized IV assessment tool is essential to get hospitals to adopt a new IV policy/procedure.
LEADERSHIP STRATEGY ANALYSIS 8
References Ferris State University. (2014). NURS 440: leadership [Syllabus]. Retrieved from https://fsulearn.ferris.edu/webapps/portal/frameset.jsp?tab_tab_group_id=_2_1&url=%2F webapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_1105 2_1%26url%3D Gallant, P., & Schultz, A. (2006). Evaluation of a visual infusion phlebitis scale for determining appropriate discontinuation of peripheral intravenous catheters. Journal Of Infusion Nursing, 29(6), 338-345. doi: http://0-ovidsp.tx.ovid.com.libcat.ferris.edu/sp- 3.11.0a/ovidweb Ho, K., & Cheung, D. (2012). Guidelines on timing in replacing peripheral intravenous catheters. Journal Of Clinical Nursing, 21(11/12), 1499-1506. doi:10.1111/j.1365- 2702.2011.03974.x King Edward Memorial Hospital. (2013). Monitoring a peripheral intravenous site. Retrieved from www.kemh.health.wa.gov.au/development/manuals/O&G_guidelines/sectiona/4/a4.2.3.p df. Nursing Theory website (2013). Roper-logan-tierney model of living. Retrieved from http://www.nursing-theory.org/theories-and-models/roper-model-for-nursing-based-on-a- model-of-living.php Rickard, C., Webster, J., Wallis, M., Marsh, N., McGrail, M., French, V., & ... Whitby, M. (2012). Routine versus clinically indicated replacement of peripheral intravenous catheters: a randomized controlled equivalence trial. Lancet, 380(9847), 1066-1074. doi:10.1016/S0140-6736(12)61082-4 Yoder-Wise, P. (2011). Leading and Managing in Nursing (5 th ed.). St. Louis, MO: Mosby Elsevier. LEADERSHIP STRATEGY ANALYSIS 9
Appendix A VASCULAR ACCESS SCORE TOOL Clinical Signs and Symptoms VAS Clinical Interventions IV site appears healthy 0 No signs of phlebitis Observe IV site, Remove the cannula if no longer required One of the following is evident Slight pain near the IV site Or Slight redness near the IV site 1 Possible first signs of phlebitis Observe the IV site closely Remove the cannula if no longer required Continue VAS for 96 hours Two of the following are evident at or near the IV site Pain Redness Swelling 2 Early phlebitis Remove the cannula Re-site the cannula if appropriate. Continue VAS for 96 hours Early phlebitis Remove the cannula Resite the cannula if appropriate. Continue VAS for 96 hours 3 Medium phlebitis Complete a Clinical Incident Form Perform microbiology sampling see procedure below Remove the cannula Consider treatment Re-site the cannula if appropriate Continue VAS for 96 hours All of the following are evident and extensive Pain along the path of the cannula Redness Hardness extending along the vein Palpable Venous Cord 4 Advanced phlebitis or start of Thrombophlebitis Complete a Clinical Incident Form Perform Microbiology sampling Consider treatment Remove the cannula Re-site the cannula if appropriate Continue VAS for 96 hours All of the following are evident and extensive Pain along path of the cannula Redness Hardness with purulent discharge Palpable venous cord New pyrexia not explained by other causes 5 Advanced stage thrombophlebitis Complete a Clinical Incident Form Perform Microbiology sampling Remove the cannula Re-site the cannula if appropriate Initiate treatment Continue VAS for 96 hours.