Ch-2

Listening Skills
Chapter Covers
Definition
Anatomy of Poor Listening
Features of good listener
Definition
Listening is defined as a process of
hearing, understanding, interpreting,
comprehending and responding to the
message being communicated by the
sender.
The Anatomy of Poor
Listening
Little or no planning
Insensitivity to the listener & the context
Use of inappropriate verbal symbols
Use of inappropriate Non-verbal symbols

Types of Listening
Critical Listening
Content Listening
Empathic Listening
Active Listening
Features of Good Listener
He/She has a mental framework to put
ideas in
He/She actively engage the ideas the
speaker presents
He/She asks questions
He/She listens with her whole body
He/She does not judge prematurely
He/She goes beyond the message &
takes interest in the message sender, too
He/She Sincerely seeks to understand
Faults in Listening
Prejudice Against the Speaker
External Distraction
Thinking-Speed
Premature Evaluation
Semantic Stereotypes
Purpose for Listening
To gain New Information & Ideas
To Question & Test Evidence &
Assumptions
To Be Inspired
To Improve Your Own Communication
How to Improve Your Listening
Skills
Be prepared
Accent the positive
Listen to understand, not refute
Focus your attention
Concentrate on context
Take notes
Curb the impulse to interrupt
Summarize and evaluate
Thanks