Javed A.

F Roberts
3537 Grace Avenue,
Bronx, NY 10466
(914) 343-8573
javedroro@gmail.com

PROFILE:
Bi-lingual in English/Spanish; Recognized Customer Service Supervisor with sales experience;
Experience with warehouse/storage management (food products) Excellent leadership skills,
supervising and training colleagues; Solid time management and organizational skills; Team
leader within the fast paced environment of retail and fast food, able to perform well under
pressure; Fast learner; Proficient with Microsoft Office suite, seeking position in related fields.

EDUCATION:
Monroe College, Bronx, NY
AAS in Hospitality Management, Expected, Aug. 2014


RELEVANT COURSE WORK:
Introduction to Hospitality Management, Customer Service for Hospitality and Culinary
Managers, Room Division Management, Travel & Tourism, Food and Beverage Management,
Labor & Cost Control and Dining Room Management

CERTIFICATIONS/ AWARDS/ ACCOMPLISHMENTS:
Employee of the Month at Auto Trade Limited, 2007
Supervisor of the Quarter at Auto Trade Limited for 3 quarters, 2007

WORK EXPEREINCE:
United States Armed Forces (U.S ARMY) Columbus, Georgia
PRIVATE (LOGISTICS SPECIALIST) 03/2012- 11/2012
Engage in warehouse transactions for shipping purposes.
Provide quality customer service while establishing client relationship (formally or
informally with all military branches and civilians).
Supervise new equipment, and or any shipment of items.

McDonalds St. Thomas, USVI
Team Leader 1/2011- 02/2012
Oversaw the daily functioning operation of restaurant services equipment.
Made minor repairs and servicing (cleaning, replacing filters, etc. to service equipment)
Trained staff in the use of equipment and company standard of procedure.
Supervised staff in conducting their duties with equipment.
General up-keep of work area, building and or entire property.
Team Leader 09/2010 01/2011
Oversaw the daily operations of restaurant services.
Assisted customers and provide exceptional customer service.
Trained staff in the use of equipment and company standard of procedure.
Supervised staff in conducting their duties, assisting management in recommendations.
ACCOMPLISHMENT: PROMOTED TO MAINTENANCE SUPERVISOR


Auto Trade Limited Dominica
SALES AGENT 09/2006 11/2007
Engaged in vehicular part sales with clients.
Provided quality customer service while establishing client relationship.
Supervised new staff and observing that all service provided stayed within the company's
regulations.