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Studiu de Piata Privind Satisfactia Clientilor

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Chiriac Constantin Aurel

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Un mic studiu

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11 vizualizări1 pagină

Studiu de Piata Privind Satisfactia Clientilor

Încărcat de

Chiriac Constantin Aurel

Un mic studiu

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© All Rights Reserved

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Cuprins

Rezumat introductiv
Capitolul I Descrierea beneficiarului
Capitolul II Obiectivele cercetrii..
II.1 Identificarea criteriilor de evaluare a satisfactiei
II.2. Evaluarea satisfactiei globale a clientilor
II. Evaluarea satisfactiei pe fiecare item in parte
II.!. Evaluarea importantei fiecarui criteriu"item in parte. Importanta
declarata si derivata
Capitolul III Organizarea studiului
III.1. formarea esantionului
III.2. desfasurarea anc#etei.
Capitolul I$ Rezultatele anc#etei
Capitolul $ Concluzii %i recomandri.
&ne'e

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