Annalr of Touri rm Research, Vol. 23, No. 2, pp.

249-260, 1996
Pergamon
Copyright 0 1996 Elswier Sr~ence Ltd
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HERITAGE AND POSTMODERN
TOURISM
Wiendu Nuryanti
Gadjah Mada University, Indonesia
Abstract: The complex relationships between tourism and heritage are revealed in the
tensions between tradition and modernity. The role of heritage in postmodern tourism is
examined, particularly built heritage, which is at the heart of cultural tourism. Four challeng-
ing issues in linking heritage and tourism are discussed: interpretation, marketing built
heritage, planning for heritage, and the interdependencies between heritage tourism and the
local community. Differences in approaches to the four issues indicate that heritage tourism
raises more than planning and management issues for developing countries; they are funda-
mentally the problems of development. Keywords: postmodern tourism, heritage, built
heritage, development, developing countries.
R&umC: Patrimoine et tourisme postmoderne. Les liens complexes entre le tourisme et le
patrimoine se rtvelent dans les tensions entre la tradition et la modernisme. On examine le
rBle du patrimoine dans le tourisme postmoderne, surtout le patrimoine construit, qui est au
coeur du tourisme culturel. On discute quatre questions difficiles vis-l-vis des liens entre le
patrimoine et le tourisme: Iinterpr&.tion, la commercialisation du patrimoine construit, la
prtparation du patrimoine futur et IinterdCpendance entre le tourisme patrimonial et la
communautt locale. Les differentes faGons daborder les quatre questions montrent que le
tourisme patrimonial so&Se des probEmes qui vent au-deli de la planification et la gestion
pour les pays en voie de dCveloppement: ce sent les problemes du dtveloppement msme. Mots-
cl&s: patrimoine, tourisme postmoderne, patrimoine construit, d&eloppement, pays en voie de
d&eloppement.
INTRODUCTION
The word heritage in its broader meaning is generally associated
with the word inheritance; that is, something transferred from one
generation to another. Owing to its role as a carrier of historical
values from the past, heritage is viewed as part of the cultural tradi-
tion of a society. The concept of tourism, on the other hand, is really
a form of modern consciousness. Tourisms fundamental nature is
dynamic, and its interaction with heritage often results in a reinter-
pretation of the latter. In its essence, the relationship between
heritage and tourism parallels the debate that takes place within a
societys culture between tradition and modernity.
Recent studies of cultural heritage and tourism (Hall and
McArthur 1993; Heeley 1989; Hewison 1987; Fowler 1989) have
tended to concentrate on the power of tradition, which implies
stability or continuity, whereas tourism involves change. It is not
Wiendu Nuryanti lectures in tourism planning in the Department of Architecture at Gadjah
Mada University Ul.Grafika Utara, Yogyakarta, Indonesia. email msplwn@surrey.ac.uk).
She is also Deputy Director of the Center for Tourism Research and Development at the same
university. Her main research interests include the relationship between culture and tourism
and scale of tourism development in developing countries.
249
250 HERITAGE AND POSTMODERN TOURISM
surprising, therefore, that the dialogue concerning the two is
sometimes characterized by a series of contradictions.
While different theoretical approaches have been used to analyze
relationships between cultural heritage and tourism, a number of
authors have chosen to address the linkages between the two by
examining the structural ties between the production of culture and
tourism consumption (Cohen 1988; MacCannell 1976; Urry 1990;
Watson and Kopachevsky 1994).
In postmodern society, tourism is often conceptualized as a highly
complex series of production-related activities (Boyne and Rattansi
1990; Cohen 1995; Munt 1994; Pretes 1995). This intricate scene is
characterized by rapid movements through areas that are segmented
into national and regional cultures and traditions creating an inter-
national identity in what has been termed the global village
(Bonafice and Fowler 1993; Jencks 1984). In reconstructing and
experiencing this global village, there is an infinite possibility of
movements combined with interlocking scales of time and space
involving international, national, regional and local resources. In the
world of tourism, fantasy and reality are interwoven: the emergence
of virtual reality, which collapses both time and space, may be the
perfect technological manifestation of this phenomenon.
The desire of humans to travel across space and time is not just
a temporary fashion or a series of nostalgic dreams, but has
become a reality for many. However, the history of tourism shows
that it is a phenomenon that has undergone a process of metamor-
phosis manifest in idiosyncratic ways. If, following the industrial
revolution, the 19th century can be portrayed as the destruction of
the past and its replacement with the new, the 20th century is
characterized by a new awareness that seeks to find novel ways to
communicate with the past. This is reflected in recent trends
among global travelers who seek novelty through a return to tradi-
tional social values; whose new tastes and styles refer back to the
past; and whose demands have become more specialized. Such
phenomena often indicate a search for authenticity, identity and
encounters that differ from those obtainable through mass tourism
(MacCannell 1976, 1992; Urry 1990). Thus, tourism is being antic-
ipated and experienced in different ways than previously.
New forms of reproduction of the past and associated consump-
tion patterns are reflected in the ways that people choose to travel.
A movement towards ones roots and a growing appreciation of tradi-
tion are aspects of relating to ones total environment. They reflect
the interplay between the local and the global. Such trends can be
viewed as manifestations of postmodernism. As in postmodern archi-
tecture, travel and travelers display ornamentation and style,
aestheticization and symbols, all of which are essential to confirm-
ing the tourists search for new meaning and dignity.
Heritage tourism offers opportunities to portray the past in the
present. It provides an infinite time and space in which the past can
be experienced through the prism of the endless possibilities of
interpretation. Postmodern tourists use the power of their intellect
and imagination to receive and communicating messages, construct-
WIENDU NURYANTI 251
ing their own sense of historic places to create their individual
journeys of self-discovery.
While heritage is a universal phenomenon, to date the developed
countries in Europe have made the most use of heritage tourism and
have devoted the greatest effort to understand it (Ashworth and
Larkham 1994). The less developed countries-in the worlds of
traditions, cultures, religions, superstitions and distance from
modernity - have the potential to be rediscovered as a source of
symbols and new interpretations.
UNDERSTANDING BUILT HERITAGE
The meaning of the term built heritage is complex. It has been used
in relation to the preservation of monuments and historic buildings
for a long time; however, its use in tourism is relatively recent. With
respect to tourism, the word heritage has been employed in both
cultural and natural contexts (Hall and McArthur 1993; Herbert
1989; Yale 1992; Zeppel and Hall 1992). In the cultural arena,
heritage can be used to describe material forms such as monuments,
historical or architectural remains and artifacts on display in
museums; or immaterial forms such as philosophy, traditions and art
in all their manifestations; the celebration of great events or person-
alities in history; distinctive ways of life; and education as expressed,
for example, through literature and folklore (Hamengkubowono X
1993; Herbert 1989; Zeppel and Hall 1992).
In the natural arena, heritage has been used to describe gardens,
landscapes, national parks, wilderness, mountains, rivers, islands and
components thereof such as flora and fauna (Herbert 1989; Zeppel
and Hall 1992). However, in reality, most of these have cultural
components, for it is humans that label and ascribe values to them,
for example, deciding to designate particular areas as national parks
and placing boundaries around them.
Built heritage refers to historic buildings and structures. They
often enjoy statutory protection by legislation such as Ancient
Monument Acts, Archaeological Areas Acts, or National Heritage
Acts and Monument Ordonantie (Herbert 1989; Prentice 1993).
Legislative recognition of historic buildings and structures usually
occurs because they have some special significance or architectural
merit deemed worthy of preservation (Herbert 1989). Legislation
increases awareness, promotes protection and stimulates activities for
the preservation, restoration and display of the heritage properties.
Built heritage is very often recognized simply as one form of
cultural heritage. As stated in the United Nations World Heritage
Convention Concerning Protection of the World Cultural and
Natural Heritage (Hewison 1989; Ross 1991), there are three main
components. One, monuments: architectural works; works of
monumental sculpture and painting; elements or structures of an
archaeological nature; inscriptions, caves and dwellings; and combi-
nations of features that are of outstanding universal value from the
point of view of history, art or science. Two, groups of buildings:
groups of separate or connected buildings that, because of their
252 HERITAGE AND POSTMODERN TOURISM
architecture, their homogeneity or their place in the landscape, are
of outstanding universal value from the point of view of history, art
and science. Three, sites: works of man or combined works of nature
and man, and areas including archaeological sites that are of
outstanding universal value from the historical, aesthetic, ethnolog-
ical or anthropological points of view.
Another typology incorporating built heritage has been reported
by Prentice (1993). Built heritage can also be described as historic
and artistic heritage as opposed to scientific and cultural heritage.
The former includes fixed physical elements such as relics (ranging
from holy wells to modern religious buildings), forts and modern
towns, whereas scientific heritage encompasses elements such as
plants, birds, animals, rocks and natural habitats; and cultural
heritage covers folk and fine arts, customs and languages.
Built heritage, in which the basic process is archaeological or archi-
tectural, is composed of material elements. Material elements can be
divided into three main features: fixed, semi-fixed, and non-fixed
elements (Rapoport, 1982). Fixed elements are those that change
only rarely and slowly and are organized and structured, such as
buildings, towns and ruins. Semi-fixed elements are those that can
be moved fairly quickly and easily such as furniture and plants. Non-
fixed elements are attributes of the human occupants of the setting.
The meanings of material elements can be derived only if their
context is known. The context includes the values, the uses of space
and the activities undertaken by the occupants. However, regardless
of whether the context is known, tourists may provide their own
meanings based upon the experiences they bring with them.
The various dimensions of heritage that have been presented can
be used to better understand the many possible meanings of built
heritage and how they are interrelated. Conceptually, built heritage
is more related to culture than to nature, although the interrela-
tionship between the two should be acknowledged: attractive build-
ings in congenial settings enhance each other in a synergistic
manner. Built heritage is comprised of human-made, fixed elements,
possessing historical values and meaning derived from the settings
in which they occur and societal values that ascribe worth to them.
Heritage Interpretation
The central challenge in linking heritage and tourism lies in
reconstructing the past in the present through interpretation.
Heritage tourism, as a production or reproduction of the past, is
particularly problematic in the case of built heritage. Interpretation
of built heritage not only involves issues such as ascribing meaning
to past events, cross-cultural sensitivity, professionalization and
education or training (Sayers 1989; Uzzell 1989) but also is influ-
enced by a series of other interrelated activities including conserva-
tion planning, architectural design and reconstruction techniques.
The scope of interpretation is broad and complex. Tilden (1977)
explained that interpretation should involve much more than the
exchange of information and should inspire or even provoke.
WIENDU NURYANTI 253
According to Tilden (1977:9), there are six fundamental principles
of interpretation. One, any interpretation that does not somehow
relate what is being displayed or described to something within the
personality or experience of the visitor will be sterile. Two, infor-
mation, as such, is not interpretation. Interpretation is revelation
based upon information, but they are entirely different things.
However, all interpretations include information. Three, interpreta-
tion is an art, which combines many arts, whether the materials
presented are scientific, historical or architectural. Four, the chief
aim of interpretation is not instruction, but provocation. Five, inter-
pretation should aim to present a whole rather than a part, and must
address itself to the whole man rather than any phase. Six, inter-
pretation addressed to different visitor segments should follow a
fundamentally different approach.
These guidelines demonstrate the complexities of interpreting
built heritage and that it involves more than education, information
and signage. Interpretation is not only a description of physical facts
and tangible elements: it moves into the realms of spiritual truth,
emotional response, deeper meaning and understanding. Meaning
lies in the observer or participant (i.e. the tourist) rather than as
some objective quality inherent in the object itself.
Heritage requires more than preservation: its significance should
be conveyed to the visitor, leading to an enriched understanding in
the context of the present. Creativity, accordingly, must play a very
important role in successful interpretation. Creative interpreters of
heritage encourage visitors to create their own mental space by
traveling to the past to complete the heritage reconstruction. Such
personal interpretation will evolve along with the reconstruction
process and is highly contextual (Nuryanti 1993). Revival is simul-
taneously a process of creation and transformation: to commune
with the past, people do more than confirm or disprove historical
facts; they ascribe to history a new dimension (Lowenthal 1985).
Different people respond differently to interpretation, and inter-
preters should be able to stimulate and challenge heterogeneous
market segments with differing characteristics (Rumble 1985).
Herbert (1989) states that interpretation can create valuable
outcomes both for the interpreters and visitors. For visitors, these
outcomes include greater appreciation, awareness, understanding,
self-fulfillment and enjoyment. For those responsible for interpreta-
tion, the positive results include many of those outcomes enjoyed by
visitors as well as increases in patronage and improvements in visitor
flow. Therefore, interpretation should be seen as an integral part of
marketing, managing and planning heritage tourism (Herbert
1989).
To be successful, interpreters require a range of methods, media,
materials and management, with each of these having a complex
range of technical aspects. In developing countries, where availabil-
ity of information, infrastructure, education and training is limited,
the contribution of interpreters in the delivery of heritage tourism
is vital but often poorly developed. Their role is not only as
pathfinders to the back stages (MacCannell 1976; Smith 1989)
254 HERITAGE AND POSTMODERN TOURISM
but also, more importantly, as culture brokers or mediators
between tradition and modernity. Culture brokers create and
package products, interact with markets, deliver experiences and
match the transaction goals of both producers and consumers.
Marketing Built Heritage
Heritage sites usually attract a mix of domestic and international
visitors, but the majority are commonly domestic tourists due to
their identification with their history and culture. This has impor-
tant implications for seasonality, marketing, patterns of visitor
behavior and site management.
Segmentation is an important concept in tourism marketing, and
this is especially true for special interest tourism. The market for
heritage tourism is heterogeneous. However, according to Prentice
(1993), it can be divided into live predominant groups: educated
visitors, professionals, families or groups, school children and nostal-
gia-seekers. He has noted that segmentation studies for heritage
sites have often relied too heavily on the social characteristics of
visitors, to the relative neglect of other important variables (Prentice
1993).
Successful marketing involves targeting consumers who may be
predisposed to purchase the product. However, heritage is part of
the fabric of society and is usually considered to be part of the public
domain. Therefore, concerns are often expressed when heritage
preservation appears to clash with private enterprise in delivering
experiences to tourists. The issues are often related to perceived
authenticity and falsification involved in the production and repro-
duction of culture (Corner and Harvey 1991; MacCannell 1992).
Heritage tourism can be viewed as being a type of special inter-
est tourism. However, it is important to recognize the scale of the
heritage in relation to possible markets: only a minority of heritage
sites are international attractions. The scale of the attraction
(whether international, national, regional or local) will have impor-
tant implications for related factors such as length of stay and its
role in influencing choice of tourism products. In this connection,
Jenkins states that:
A cultural object must be of sufficient value in its own right to
generate visits from international visitors. Primary attractions such
as Taj Mahal in India or the Pyramids in Egypt cause tourists to
travel to the countries. Secondary attractions are those of sufficient
interest to tourists to visit them once they have arrived in the
countries but are not themselves the major determinant in the
tourist choice of destination (1993:175).
Therefore, care needs to be taken in matching the cultural attrac-
tion to the market.
There is also a need to recognize that heritage tourism is part of
cultural tourism in a broader sense, and that for most tourists,
culture is a secondary attribute in the choice of holiday destination
WIENDU NURYANTI 255
and may not be consciously rated at all. Thus, built heritage should
not be divorced from other tourism attractions in an area, but should
be viewed as one component in a larger suite of tourism attributes.
In more developed countries, the concept of market planning for
heritage tourism is usually made within the public sector or in a
partnership between public and private sectors. (Ashworth and
Tunbridge 1990; Herbert 1989; Prentice 1993; Light and Prentice
1994). The public sector plays an important role, especially where it
is necessary to resolve conflicts. In developing countries, however,
which usually lack a strong private sector or an experienced tourism
industry, the role of the public sector becomes more complex. The
public sector is not only responsible for tourism education and
regulating the industry, but it also has to take the lead by assuming
an entrepreneurial role.
Planning for Heritage
Specification of goals and methods is critical to the planning and
management of heritage. Goals usually evolve from a series of inter-
sectoral involvements and compromises that emerge among the
public and private sectors, nonprofit organizations,and private
individuals. The methods taken to accomplish the goals involve justi-
fications and decisions taken from a variety of perspectives: socio-
cultural, conservation, economic and architectural, among others.
Such perspectives influence decisions concerning what is to be
preserved, what is to be developed, and whether old structures
should have new uses, adaptive reuse or even not be used at all
(Arenzana 1981; Brolin 1980; DGT 1990).
The justifications which are most difficult to specify precisely
usually involve those areas related to symbolic meaning, such as
reflections of identity or the meeting of associational and psycho-
logical needs (Dobby 1978; Rapoport 1984). Approaches and
methods in planning built heritage commonly employ various
degrees of revitalization or strive to achieve a balance between
preservation and development.
The approaches can include a combination of any or all of the
following concepts (DGT 1989). (1) Conservation: an effort to
preserve the physical setting or activities so that the value or
meaning of the setting and activities can be sustained. Value or
meaning incorporates any or all of the following aspects: cultural,
historical, traditional, artistic, social, economic, functional, environ-
mental and experiential. The perspective on value or meaning
should encompass the past, present and future. (2) Gent@cation: an
effort to increase the vitality of the physical setting and activities
through increasing the quality of the setting through structural
changes. (3) Rehabilitation: an effort to bring back the condition of
the physical settings and activities in an area that has become
degraded. (4) Renovation: an effort to change the physical setting
and activities in order to adapt or accommodate a new function or
adapting old settings to new requirements as through adaptive
reuse. (5) Restoration: an effort to improve the condition of the physi-
256 HERITAGE AND POSTMODERN TOURISM
cal setting and activities by removing new or additional elements
and replacing missing elements to conform with the original
setting. (6) R econstruction: an effort to bring back the condition of
the physical setting and activities as close as possible to a particu-
lar state of a previous era.
These approaches act as general guidelines, and specific criteria
vary from country to country and place to place. For instance, crite-
ria for the first stage of work (assessment, grading and listing)
usually include information on date, type of structure, architect,
material, plan or style, facade, interior, special features, history and
other types and sources of information. English Heritage, for
example, operates a Thirty-Year Rule for dating (Ross 1991),
whereas sites in Indonesia operate on a Fifty-Year Rule (DEC 1994).
Buildings must exceed these ages to be deemed worthy of attention.
Interdependencies between Heritage and Community
In developing countries, many of the heritage structures such as
buildings, archaeological ruins, ancient towns, museums and so forth
are found in the middle of living communities such as cities, towns
or villages. Local people interact with these structures directly as
they go about their everyday lives. There is a need to recognize the
interdependencies that exist between the community and the
heritage structure or area. Local people, as an integral part of the
heritage locus, can contribute vitality to an area and thereby assist
in the maintenance of an atmosphere conducive to tourism
(Ashworth and Tunbridge 1990; Schulz 1980).
Tourism can promote the rehabilitation of historic areas and
thereby improve the lives of residents (Mathieson and Wall 1982).
For local people, the most important benefits of tourism are likely
to be economic, in the forms of increased incomes and job opportu-
nities. These economic effects can be categorized into three differ-
ent types: direct, indirect and induced (Archer and Fletcher 1990).
Direct effects are those resulting from the involvement of local
people working directly in the tourism industry, in the form of wages,
salaries and profits, and also includes government revenues derived
from taxes and fees. Indirect effects are caused by the need of those
working in the tourism industry to make purchases in order to
sustain their business activities: labor, food, beverages, other
consumables, etc. The induced effects are generated by the portion
of the increased income levels, which is respent on goods and
services. Provided that expenditures are made within the commu-
nity, these economic interrelationships further stimulate economic
activities within that community (Fletcher and Archer 1991).
Evidence suggests that lo-15% of tourists daily expenditure
remain as benefits to local people (DGT 1990; HSWG 1991). Sites
in developing countries such as the Pyramids of Giza, the Taj Mahal
and the Borobudur generate much more direct local employment
and economic activity than comparable locations in more developed
countries, such as Stonehenge. For example, the Borobudur temple,
a UNESCO-designated World Heritage Site in Yogyakarta,
WIENDU NURYANTI 257
Indonesia, receives a daily average of more than 5,000 visitors
(domestic 85%; international 15%). This site provides direct daily
employment in the informal sector for between 700 (in the low
season) and 1000 people (in the high season). They work as small-
scale entrepreneurs, as vendors of souvenirs or food and beverages,
as guides, and in art galleries and guest houses that surround the
site. More than 75% originate from the local community adjacent to
the site (Nuryanti 1994).
In many cases in developing countries, the development of
heritage tourism involves not only reconstructing the past; it is also
part of restructuring the economy. However, relationships between
heritage tourism and local people involve more than jobs and
incomes. They include questions of land ownership, competition
between the old and the new, and changing lifestyles with variations
in the types and extent of adjustments that are made (Dogan 1989;
HSWG 1991). Heritage tourism also has to deal with politically
sensitive questions such as what to preserve from a former colonial
era, property rights, and the interaction between the tourists and
the host communities with their different social structures and
expectations that can lead to misunderstandings and even conflicts.
The more complex issues are likely to arise in places where the
differences between the tourists and the local people are greatest.
In more developed countries, problems associated with heritage
tourism usually take the form of more prosaic planning and manage-
ment problems such as building demolitions, overcrowding and
traffic management and parking problems (Ashworth and Tunbridge
1990; Glasson 1994). In developing countries, in addition to these
issues, there are often more intricate problems to deal with, includ-
ing community relocation and questions of compensation for
substantial numbers of people. Furthermore, the excavation of
archaeological structures may disrupt communities of people who
are already living in the designated sites and have lived there from
time immemorial.
Finally, developing countries always face the challenge of limited
funding resources and inadequate institutional capabilities.
Therefore, for these countries, heritage tourism raises more than
planning and management problems: they are fundamentally the
problems of development.
CONCLUSIONS
Heritage tourism, particularly built heritage, is a form of special
interest tourism. It is characterized by two seemingly contradictory
phenomena: the unique and the universal. Each site has unique
attributes; but heritage, although its meaning and significance may be
contested, reinterpreted and even recreated, is shared by all. Built
heritage is particularly problematic because it always appears in a
context of social and cultural values. Heritage tourism therefore, if it
is to be successful, requires great care in planning, development,
management and marketing, and different approaches may be needed
in establishing heritage tourism in developing and developed countries.
258 HERITAGE AND POSTMODERN TOURISM
The complexities and tensions between heritage and tourism
have not been the focus of many studies, and the lack of explicit
linkages to interdisciplinary theories is a major limitation in
advancing understanding on this theme. Heritage tourism has
potential to enrich appreciation of the past and to forge stronger
links between past, present and future-a growing challenge as
the pace of change accelerates. However, in a postmodern society,
heritage tourism should challenge the visitor to experience in
different ways than before. Paradoxically, the continuity of tradi-
tional values in heritage tourism will require that it demonstrate
an enhanced ability to change. The more that heritage enables one
to anticipate and adapt to changes, the more powerful that heritage
becomes. Cl Cl
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Submitted 18 January 1995
Resubmitted 7 June 1995
Accepted 12 June 1995
Refereed anonymously