OBSERVATION ID :-

Hello this is yoga from idc, a leading provider of information technology research. We are conducting a
survey on behalf of TM to study current and future trends of telecommunications adoption, managed
services adoption and expenditure. Your involvement is very valuable to IDC. The results of this study
will enables us to provide pertinent data on organizations use and plans regarding telecommunication
and managed services. Please note that all the information you share with us will be strictly confidential.
The interview will take approximately 30-45 minute of your time.
The survey will take approximately 30 minute of your time.
Please note all the information you share with us will be held strictly confidential.

SCREENER :-
S2. WHAT INDUSTRY IS MOST REPRESENTATIVE OF YOUR COMPANYS PRINCIPAL BUSINESS ACTIVITY?
S3. PLEASE INDICATE YOUR CURRENT ROLE IN YOUR COMPANY.

SECTION A: EXTERNAL PERCEPTION :-
A1. OUT OF THE OPTIONS LISTED, IN YOUR OPINION, WHAT WOULD YOU ASSOCIATE AS TMS
STRENGTH AS A SERVICE PROVIDER? SELECT UP TP 3 CHOICES?
A2._1 THINKING ABOUT THE FOLLOWING, HOW WOULD YOU RATE TM ON A SCALE OF 1-5, WHERE 1 IS
GOOD 5 IS EXCELLENT.
A2_2 THINKING ABOUT THE FOLLOWING, HOW WOULD YOU RATE VADS ON A SCALE OF 1-5, WHERE 1
IS GOOD 5 IS EXCELLENT.
A3 IN YOUR EXPERIENCE OR PERCEPTION, WHAT ARE SOME OF THE KEY CONSIDERATIONS WHEN
SELECTING TM/VADS AS A SERVICE PROVIDER?
A4 AGAIN, IN YOUR EXPERIENCE OR PERCEPTION, WHAT ARE SOME OF THE KEY REASONS FOR NOT
SELECTING TM/VADS AS A SERVICE PROVIDER?
A5 FOR THE FOLLOWING OFFERINGS/SOLUTIONS, PLEASE INDICATE IF YOU WOULD CONSIDER TM OR
VADS AS THE SERVICE PROVIDER?


SECTION B: CURRENT STATE & NEW IT DYNAMICS
B1) PLEASE INDICATE BUDGET ALLOCATED FOR ICT IN 2014?
B2) PLEASE INDICATE % OF BUDGET ALLOCATED IN 2014 FOR THE FOLLOWING ICT SPEND CATEGORIES?
B3) FOR YOUR 2014 IT SERVICE BUDGET, PLEASE INDICATE THE PERCENTAGE SPLITS ACCORDING TO THE
FOLLOWING IT SERVICES OFFERINGS?
B4) FOR YOUR 2014 IT SOFTWARE BUDGET, PLEASE INDICATE THE PERCENTAGE SPLITS ACCORDING TO
THE FOLLOWING SOFTWARE OFFERINGS?
B5) FOR YOUR 2014 TELECOM SERVICES BUDGET , PLEASE INDICATE THE PERCENTAGE SPLITS
ACCORDING TO YHE FOLLOWING TELECOM SERVICES CATEGORIES?
B6) PLEASE SHARE WITH US WHETHER YOUR ORGANIZATION HAS EMBARKED ON THE FOLLOWING
INITIATIVES?
B7) IN 2014, WHAT DO YOU THINK WIL BE THE TOP 3 ICT PRIORITIES OF YOUR ORGANIZATION?
B8) LOOKING OUT TO 2014-2015, WHAT WILL BE YOUR ORGANIZATIONS TOP BUSINESS PRIORITIES?
AFER I READ OUT ALL THE OPTIONS, PLEASE RANK THE TOP 3 INITIATIVES IN ORDER OF IMPORTANCE,
B9) WHAT ARE YOUR TOP 3 CHALLENGES/PRIORITIES IN LEVERAGING ICT TO DRIVE YOUR BUSINESS
FORWARD?













SECTION C1 : MANAGED SERVICES
M1) WHICH OF THE FOLLOWING BEST DESCRIBES YOUR OUTSOURCING STRATEGY FOR THE NEXT 5
YEARS, 2014-2018? ( M1A IN TERMS OF BUDGET )
M1) WHICH OF THE FOLLOWING BEST DESCRIBES YOUR OUTSOURCING STRATEGY FOR THE NEXT 5
YEARS, 2014-2018? ( M1B SCOPE OF OUTSOURCING )
M2 PLEASE IDENTIFY TYPE OF MANAGED SERVICES CURRENTLY ADOPTED BY YOUR ORGANIZATION.
M2 (B) BASED ON THE IDENTIFIED MANAGED SERVICES CURRENTLY ADOPTED BY YOUR
ORGANIZATION,PLEASE IDENTIFY WHO ARE THE SERVICE PROVIDERS?
M2 (C) BASED ON THE IDENTIFED MANAGED SERVICES CURRENTLY ADOPTED BY YOUR ORGANIZATION,
ON A SCALE OF 1 TO 5.
M3) WHAT FACTORS LED TO YOUR LESS THAN SATISFACTORY EXPERIENCE WITH YOUR MANAGED
SERVICES ENGAGEMENT?
M4) DO YOU FORESEE TM/VADS AS A MANAGED SERVICE PROVIDER TO YOUR ORGANIZATION IN THE
COMING 18-24 MONTHS? { PAGE 29}
MS 1 A) PLEASE IDENTIFY TYPES OF MANAGED SERVICES SECURITY TYPES OF MANAGED SERVICES
SECURITY CURRENTLY ADOPTED BY YOUR ORGANIZATION?
MS 1 B) BASED ON THE IDENTIFIED MANAGED SERVICES SECURITY CURRENTLY ADOPTED BY YOUR
ORGANIZATION, PLEASE IDENTIFY WHO THE SERVICES PROVIDERS ( E.G.VADS,CSC,HEITECH
PUDU,MESINIAGA,STRATEQ ETC.)
MS1 C) BASED ON THE IDENTIFIED MANAGED SERVICES SECURITY CURRENTLY ADOPTED BY YOUR
ORGANIZATION, ON A SCALE OF 1 TO 5?

SECTION C1 X: MANAGED SERVICES
M5.A) LOOKING INTO 2014-2015, ARE THERE PLANS TO OUTSOURCES IT?
M5.B) WHY DOES YOUR ORGANIZATION NOT HAVE ANY PLANS TO OUTSOURSE IT?
M6. PLEASE IDENTIFY TYPES OF MANAGED SERVICES THAT YOUR ORGANIZATION WILL BE ADOPTING IN
THE COMING 18-24 MONTHS?
M7. DO YOU FORESEE TM/VADS AS A MANAGED SERVICE PROVIDER TO YOUR ORGANIZATION IN THE
COMING 18-24 MONTHS?
SECTION C2: UNIFIED COMMUNICATION
U1 A) PLEASE IDENTIFY TYPE OF UC & COLLABORATION CONSUMED BY YOUR ORGANIZATION?
U1 B) BASED ON THE IDENTIFIED TYPES OF UC & COLLABORATION CONSUMED BY YOUR
ORGANIZATION, WHO THE SERVICE PROVIDER IS ( E.G. VADS, ALCATEL LUCENT, CSC, HEITECH
PADU,MESINIAGA,DIMENSION DATA ETC.) VIDEO CONFERENCING & TELE PRESENCE
U1 C) BASED ON THE IDENTIFIED TYPES OF UC & COLLABORATION CONSUMED BY YOUR
ORGANIZATION, ON A SCALE OF 1 TO 5.
U2) WHAT FACTORS LED TO YOUR LESS THAN SATISFACTORY EXPERIENCE WITH YOUR UC SERVICES
PROVIDER?
U3) FOR EACH OF THE LISTED OFFERINGS BELOW WHAT IS THE PERCENTAGE CHANGE IN SPENDING FOR
THIS SERVICE IN THE NEXT 24 MONTHS?
U4) DO YOU FORESEE TM/ VADS BEING ABLE TO PLAY AN EXTENDED ROLE IN PROVIDING UNIFIED
COMMUNICATION SERVICES TO YOUR ORGANIZATION IN THE COMING 18-24 MONTHS?

SECTION C3: CONNECTIVITY
C1 A) PLEASE IDENTIFY TYPES OF CONNECTIVITY SOLUTIONS ADOPTED BY YOUR ORGANIZATION?
C1 B) BASED ON THE IDENTIFIED TYPES OF CONNECTIVITY SOLUTION ADOPTED BY YOUR
ORGANIZATION, WHO THE SERVICE PROVIDER IS ( TM,TIME,MAXIS ETC)
C1 C) ) BASED ON THE IDENTIFIED TYPES OF CONNECTIVITY SOLUTION ADOPTED BY YOUR
ORGANIZATION, ON A SCALE OF 1 TO 5?
C2 PLEASE IDENTIFY TOP 3 REASONS FOR NOT SELECTING TM FOR ALL CONNECTIVITY REQUIREMENTS?
C3FOR EACH OF THE LISTED OFFERINGS BELOW WHAT IS THE PERCENTAGE CHANGE IN SPENDING FOR
THIS SERVICE IN THE NEXT 24 MONTHS?






SECTION C4: DATA CENTRE
D1. HOW IS YOUR RGANIZATIONS DATACENTRE CURRENTLY SET UP?
D2.A) IS YOUR CURRENT OFF PREMISE DATA CENTRE OPERATING ON SINGLE OR MULTIPLE
CONNECTION SERVICE PROVIDERS?
D3. WHAT IS YOUR TOTAL CONNECTION AND INTERNET BANDWIDTH SUBSCRIBED FOR YOUR
DATACENTRE OPERATION?
D4.B) BASED ON THE IDENTIFIED TYPES OF DATA CENTRE OFFERINGS CURRENTLY ADOPTED BY YOUR
ORGANIZATION, WHO THE SERVICE PROVIDER IS ( TM/VADS,CSF.AIMS,IBM,HP ETC)
D4.C) BASED ON THE IDENTIFIED TYPESNOF DATA CENTRE OFFERINGS CURRRENTLY ADOPTED BY YOUR
ORGANIZATION, ON A SCALE OF 1 TO 5?
D5. PLEASE IDENTIFY TOP 3 REASONS FOR NOT SELECTINGTM/VADS FOR ALL DATA CENTRE SERVICES
OFFERINGS?
D6. FOR EACH OF THE LISTED DC OFFERINGS