Charlessa Smith

11350 SW 191 Lane Miami, Florida 3315 (786) 385-6015

Email: charelssasmith@aol.com




Education






Exceptional Skill-Set


Proactively execute business and human resources best practices to achieve the companys yearly goals.
Design, test, and implement management reporting systems and create databases to ensure intricate information is processed in
accordance to the companys guidelines.
Identifies potential risks/issues; and then, construct performance measures for positive resolutions.
Increase employees/students retention through collaboration, communication and mentoring.
Successfully train employees/students on life skills, employability skills, leadership development, and career passions.

Professional Experience

Adjunct Business & Human Resources Professor
Miami Dade College Bachelor Applied Science (BAS) Program
(March 2012-Present)

Develop curriculums and network with students to promote increased numbers in student recruitment and
retention. Identify and create improvement assessment plans that enhance students learning abilities. Promote
college courses internally and community-wide.
Execute technology-based career exploration, professional development, and life & employability skills
workshops to ensure students have acquired the essential workforce skills.
Enforce college policies and procedures to ensure students are in compliance with the college guidelines.
Teach applied learning methods by enabling students to participate in making real-world business decisions
through interactive case studies, workforce/employability workshops, role-playing and writing comprehensive
reports.
Train students on how to integrate problem-based learning by working in groups and understanding the essentials
of the decision making process.
Educate students on how to think creatively when working with limited information and utilize different
leadership styles when training people.
Empower students through structured leadership methodologies to ensure their success at Miami Dade
Community College and within the workforce.

Master Degrees Graduates Certificates
Leadership: Nova Southeastern University, 2012 Global Management: Nova Southern University, 2014
HR Management: Nova Southeastern University, 2010 Bachelor Applied Science: Miami Dade College, 2013
MBA: Nova Southeastern University, 2008 HR Development: Nova Southeastern University, 2010
Specialization Expertise Technology
Corporate Trainer & Analyst Human Resources Management Microsoft Office Suite/Visio/Access
Assessment Test Development Budget Development & Management Odyssey/SAP
Superior Communication & Writing Skills Teaching and Coaching Staff Microsoft Publisher
Public Speaking & Empowering Employees Business/Financial Reporting Systems QuickBooks/Applicant Tracking System




Passionate Leader
Effective Strategist
Empowering Motivator


I am your ideal candidate who is innovative and creative in emerging
positive change that will coincide with the organizations needs!

Charlessa Smith
Page 2

President, Owner
CMS Life Skills & Professional Development Firm (Ages 14-Adults)
(October 2009-Present)

Performs extraordinary leadership skills for Human Capital (People). Controlled all company business operations
that pertained to writing grants, developing and maintaining company budget and processing account
receivables/payables (Quickbooks).
Executes all facets of human resources functions (Organizational Development, Recruitment, Interviewing,
Training, Employee Retention & Engagement, Employee Evaluation, Compensation and Benefits).
Advertise company through Internet, community resources and developing brochures (MS Publisher).
Implements effective benchmarks and 360-degree performance measures to monitor companys success.
Creates career assessment tests that are compatible to the clients/students career interests. Generated management
reporting systems and reports in Access and MS Excel (Pivot Tables).
Designs clients/students resumes and prepared them for potential job interviews; and conducted dress-for-
success workshops.
Teach clients/students leadership & professional development skills, employability skills, and career exploration
strategies through workshops and empowerment coaching.

Fiscal Monitor & Business Analyst
Our Kids, I nc. (Foster Care & Adoption Agency)
(June 2008-October 2009)

Wrote project scope, objective and conducted meetings with project managers to discuss project deliverables,
specifications, budget administration, and deadlines.
Collaborated with IT department to create system designs from required workshops, surveys and comprehensive
reports from existing systems; and then transitioned the information to effectively enhance business processes and
workflows.
Consulted with vendors to discuss and understand their system needs and enhance the system functionalities
through constructing flow chart processes in (Visio) to effectively process foster care payments.
Managed projects life cycles in MS Project Management. Executed functional testing plans (internal and 3
rd
party
software applications) & documenting results to ensure the project manager meets deadline.

Operations Manager & HR Director
Network Service Center (Call Center)
(March 2001- April 2008)

Successfully supervised 50 employees in the area of customer services, sales and business operations. Delegated
high volume of (paper applications) workflow and ensured it was aligned with the companys objectives.
Performed full-circle talent acquisition that pertained to recruitment and selection, background checks,
interviewing, training and development, employee relations, employee verification, terminations, and hiring
employees.
Designed reporting systems and training programs that reduced sales employees turnover and absentees over
50% within an 18-month period.
Processed company purchase orders and expense accounts. Managed the owners daily schedule.

Office Supervisor
Ryder Systems, I nc. (Transportation)
(June 2000- February 2001)

Supervised (15) employees in the Warranty Claims Department that consisted of 375 domicile locations.
Supervised employees benefits and vacations. Performed evaluations and increased department productivity by
50%. Trained staff on new Warranty system and ensured they adhered to department policies and standard
operating procedures. Resolved warranty claims processing discrepancies and consumers issues or complaints.
Successfully empowered the (staff) claim processors to achieve the required monthly goals, where they received
20% of the totaled processed claims amount.