Sequence of Events

Account forms

Logistics arranged with UPS

Client portal development

Start up supplies prepared

Lap top and printer prepared

Scheduling of clinic orientation

Staff orientation and support

Follow up

Account Forms
! New Account

Form

" This contains basic client

information such as account

name, legal name, address and
contact info.
! Standing

Orders

" Physician Information

" Office screening / billing info
" Testing/confirmation directive
" UPS pick up preferences

! Start

up form

" This includes collection start

date, types and amount of cups

needed and est. monthly
volume of samples

Logistics
! Once

we receive the initial

account forms, a clinic
account is set up for the
client to provide inbound
shipping of supplies to the
clinic as well as inbound
sample delivery to the lab.
! UPS pick up dates and times
are arranged for you based
on the information provided
in the start up forms.
! Shipping labels will be sent to
the clinic address within 24
hours

Client Portal
! A client

portal will be
developed within 24 hours of
receiving account sign up
forms. This is used to order
testing and receiving results
providing the quickest
turnaround time possible.

Clinic Start up kit

contents
! Collection

cups
! Vacutainers
! Specimen Bags
Rigid Shipping Box
! UPS lab packs
! Rigid shipping boxes
! UPS shipping labels
! Acadian Resource Manual
! 50 pre printed paper
requisitions (intended for
back up only)

Shipping Supplies /
Start up kit
! All

supplies necessary to
begin ordering tests and
collecting specimens (to
include lab top & printer) will
be shipped overnight to the
clinic three working days prior
to scheduled orientation date.

Lap Top Computer

Lap top computer paired with
bar code printer and associated
software is shipped overnight to
the clinic three working days
prior to scheduled orientation
date.
Desktop icons for client portal
and Acadian Web site for easy
access

Orientation & Training

Contact is made with the clinic
within 24 hours of receiving new
account forms to schedule
appropriate date and time for staff
orientation and collection training.
! A start up specialist will travel to
new client and spend one to three
days with staff and collectors to
ensure complete understanding
and comfort with all protocols from
test ordering to receiving results
! Confirmation of supply delivery is
made prior to travel arrangements.
!

Follow Up
An Acadian Diagnostics
representative will contact the
client after initial specimens have
been received at the lab,
processed and reported.
This provides the opportunity to
evaluate the process from
beginning to end and make any
adjustments if needed on the front
end to establish the best possible
experience for the client, staff and
most importantly, the patient.