Documente Academic
Documente Profesional
Documente Cultură
George Sevy
Julian Aviles
MEMBERS
-
CEO
Vice President
Francis Foli
Shahideh Safi
Operations Manager
Jennifer Garcia
ABOUT US
We are ShipCo, a locally owned
state-wide shipping company that
works with commercial businesses in
order to transfer their product to
private customers in the region.
CONT.
-Causes:
a.
b.
c.
d.
e.
Bad direction
Lack of drivers
Traffic
Lazy drivers
Lack of trucks
- Effects:
a. Lost of Customers
b. Lost of Revenue
c. Company breakdown
DECIDING ON A SOLUTION
1. - Through the evaluation of our customer
DECIDING ON A SOLUTION
-GPS is cheaper but we have concerns as
to whether or not we will see significant
decrease in complaints through this
method in the short time span.
- We decided to hire between 10-15 new
drivers.
IMPLEMENTING THE
SOLUTION
-From these applications we have defined
10 drivers with previous work experience
and knowledge of the local layout.
-This allowed us to assign specific long
distance routes for Shipcos previous
drivers in order to counteract the areas of
greatest customer complaint.
FOLLOW UP ON THE
SOLUTION
-Currently we are coming out of the rush
of the holiday season, and thanks to the
help of the additional drivers our company
was able to meet the demand with flying
colors.
-From the statistics we have, complaints
have decreased to a rate below the 2% we
have stipulated in order to justify our
solution.
THANK
YOU