Andrea Lancaster Shaffer

andrea.l.shaffer@hotmail.com
EXPERIENCE
University of Kentucky Healthcare Enterprise
Good Samaritan Hospital Emergency Department
Patient Relations Associate
October 2010 -- Present

Lexington, KY

Perform patient registration and coordination of benefits

Assist in training of new staff members
Facilitate a more efficient and productive workflow in the department
Update patient status per physician orders
Perform customer service by greeting the public, directing patients/visitors to appropriate locations

Lovejoy Medical (A Division of Rotech Healthcare, Inc.)

Location Manager
March 2009 April 2010
Location Manager
November 2008 -- March 2009

Somerset, KY
Cynthiana, KY

Ensured growth and profitability while effectively maintained daily operations

Held accountable for financial and operational performance
Managed billing: ensured that all required documentation was procured in a timely and efficient manner
Managed inventory to ensure levels were met and assets were monitored and controlled
Ensured personnel received and completed necessary training to perform assigned duties
Developed a customer service team whose goal was to enhance relationships with patients and referral
sources
Worked with sales representatives to develop and maintain key referral sources
Worked with clinical staff to develop and maintain clinical programs
Maintained and updated all manuals necessary for operations and established processes to evaluate
compliance with applicable policies and procedures

Customer Service Representative

May 2008 October 2008

Lexington, KY

Managed all aspects of intake, including coordination of insurance benefits

Developed a more efficient approach to intake system to ensure timely payment from benefit companies
Maintained referral log
Prepared SOPs (Statement of Ordering Physician) for sales representatives
Prepared and coordinated daily routing and delivery
Provided technical assistance to customers
Developed and maintained a working knowledge of current HIPAA regulations and Medicare, Medicaid,
insurance regulations, FDA/DOT and JCAHO guidelines

Pulmo Dose Pharmacy (A Division of Rotech Healthcare, Inc.)

Bilingual Patient Service Representative Patient Care Coordinator
January 2006 - May 2008

Murray, KY

Contacted all assigned patients monthly to verify their compliance with the prescribers orders
Maintained accuracy and quality control throughout patient contact
Coordinated all necessary reorders, with focus on accuracy and completion
Communicated clearly, informatively, and persuasively in positive or negative situations

EDUCATION
University Of Kentucky, 2011 - Present

Lexington, KY

Pursuing Bachelor of Science, Dietetics

Anticipated Date of Graduation: May 2017

Murray State University, 1999 - 2006

Murray, KY

Pursued Degree in Bachelor of Arts, Modern Languages, Emphasis in Spanish

ORGANIZATIONS
Secretary, Good Samaritan SORT (Special Operations Response Team)
Member, Sigma Alpha Iota Professional Music Fraternity
Membership-in-Training Class President, 2001
Member, Leukemia and Lymphoma Society

Lexington, KY
Murray, KY
Lexington, KY

HONORS/AWARDS
Outstanding Spanish Student Award, Murray State University, 2004

Murray, KY

CERTIFICATIONS
ServSafe Certification

Lexington, KY