Human

Relations
By
Sonali Kaushik
 The study of group behavior
for the purpose of
improving interpersonal
relationships, as among
employees.

Human relations refers to the
interaction of people in all
walks of life.



In industrial setting, human
relations means the
systematic body of knowledge
used to explain the behavior

“Human relations is an area
of management practice
which is concerned with the
interaction of people into a
work situation in a way that
motivates them to work
productively, cooperatively
 Characteristics
• The basic objective of human relations is to
ensure that both employees satisfaction and
company productivity are simultaneously
achieved .
• The scope of human relations is very wide . Good
human relations are essential for progress and
happiness not only in industry but in all
walks of life .
• Human relations is an interdisciplinary field .
It involves use of knowledge from sociology ,
psychology , anthropology and other sciences
for the study of human behavior .
• Human relations is an action - oriented approach
to build human cooperation towards
organizational goals . It seeks to make
employees both happy and productive .
•
Importance …

• Higher performance
• Optimum use of resources
• Moral justification
• Understanding of human factor
Approaches to human
relations …

• Negative
approach
• Natural
approach
 Essentials
of human relations …
• Importance of person
• Recognition of differences among
individuals
• Common interest
• Develop favorable conditions
• Encourage collective efforts
• Recognize inter- relationships
• Human needs
• Recognition of work
• Worker’s participation in management
• Proper leadership and communication
 Criticism of Human
Relations

• Invalid
• Anti- individualistic
• Short sighted
• Conflict
• Group- decision making
• Over concern with happiness
 Components of human
relations …
• Work
• Work group
• Leader
• Work- environment
 Problems in human relations
…
• Conflict between individual and
organization
• Individual differences
• Interpersonal conflicts
• Incongruence between roles
• Informal groups
 Techniques of human
relations
• Integration
• Employee participation
• Congenial work environment
• Open communication
• Adaptive leadership
• Resolving conflicts
• Conditioning behaviors
• Personnel counseling
 Principles of human
relations …
• 6 imp words
 “I admit
– I made a mistake”
• 5 imp words “you
– did a good job”
• 4 imp words
 “what
– is your opinions”
• 3 imp words – “if you please”
• 2 imp words –  “thank you”
• 1 imp words –  “I”
•
•
Thank you