Name: Johannes Landuyt

Class: 3KMO 02
Lecturer: Erik Pollet
Course: English
Academic year: 2014 2015

Portfolio English for SME 3

2014-2015

Preparations and research

UNIT 1: CONNECTIONS
Exercise 1
Johanna will need information about: The location, competitors, prices, facilities
Exercise 2
Probable location = Krakow area
+ Krakow is beautiful and very lively, interesting sites
- There are already a number of hotels catering for the business market,
Action = He planned an extra day in Krakow to go exploring and visit other sites.
Exercise 3
The client has told us that he site is likely to be around the Krakow area.
It seems that Krakow is quite an upcoming place
I get the impression that there is a lot going on there
According to the local tourist office
From what I could see there are already a number of hotels catering for the business market
It was made clear that I should go exploring
Exercise 5
Mountain site

The mountain site is called Zakopene

Ski resort guests can do plenty of sports: skiing, saunas, walking,
Its a long drive from the airport
They dont speak English very well

City outskirts site

Its in the edge of the city Krakow

The Infrastructure is already in place
Good local facilities

Exercise 6
Extract 2
Extract 2
Extract 3
Extract 3
Extract 2
Extract 3

Exercise 7
6
3
2
5
1
4
Pag 10
Exercise 1
1 E
2 B
3 D
4 C
5 A
6 G
7 F
Exercise 2
a) Repeated action
b) Activity started in the past and still going on
c) Activity that happened in the past for a certain time
d) Something that happened in the past
e) Something that happened in the past
f) Possible but not certain
g) Something that will be happened in the future.

UNIT 3: CHANGE
Pg 22
Exercise 3
Efficient effective
Entering accessing
Ability - means
Opportunity option
Changed transform
Carry out put in place
Process procedure
Meaning purpose
Energetic - dynamic
Install - implement
Exercise 5
BICG focuses on the infrastructure, the information and communication technologies applied to the
environment. They look at the physical environment, architecture and the use of space, the way an
office should be built and laid out.
The business world has changed rapidly the last few decades. They help you with the new needs and
requirements of the world of work. One of the advantages in cost-saving but more important: having
more efficient and effective processes, teams and working practices. Resulting in more motivated
people.
People at the bottom of companies are quite happy with the new changes. Also the top of the
companies or senior management are happy with these changes, they are namely the sponsors of
these new changes. However, middle management tend to be very resistant to change. Youll have to
explain the benefits for them as well.
Exercise 7
Targets/ objectives achieve
Special requirements/ requests Ideas/ interests
Knowledge/ points of view
Progress/ productivity
Development/ growth
Performance/ a situation
Potential difficulties/ objections -

Exercise 9
1. Brian has the impression that the staff is not motivated and that they are doing the bare
minimum to achieve their daily targets. It seems to be a self-perpetuating cycle of low
morale. Because the figures are down, the supervisors are applying more pressure so people
feel less valued.
2. We can give our employees bonuses if they reach more than their daily minimum. Time to
time speak with the employees. More variation in their work. Involvement in the company.
3. The supervisors will get extra trainings, how to motivate our employees. Also we will work
with a Hr-manager who will implement a HR-strategy.
Pg 24
Exercise 2
1. Research from Henley Management College in the UK: Middle managers are under increasing
pressure and in the future its going to be even tougher.
2. Demuting: working remotely from wherever you are, not needing to travel to an office.
Opposite of commuting. Career nomads are employees who are changing the rules of time
management in ways that suit their new approaches to work.
3. Bing time careerism: where employees work non-stop for an origination for an agreed
period and then take the equivalent amount of time off.
4. Shadow careers: when amateur activities are pursued to professional standards.
24/7 access to information is needed
Exercise 2
1. Just to fill you in on some of the background
2. I will return to this point later
3. I have divided my talk up into three sections. First of all... After that, , and.
4. I would like to start by saying a few words about some of the changes predicted in a recent
report.
5. Demuting= working remotely from wherever you are
Career nomads= employees who are changing the rules of time management in ways that
suit their new approaches to work and leisure time
6. Okay, moving on now to look at how this all affects the workforce
7. Binge-time careerism= where employees work non-stop for an agreed period and then take
the equivalent amount of time off
Shadow careers= when amateur activities are pursued to professional activities
8. Turning to the next point
9. And as I said earlier
10. Just to digress for a second
11. That brings me to my last point
12. So, that brings me to the end of my talk. Thank you very much for listening. Ill be happy to
take any questions now.

UNIT 4
pg 56

Exercise 3
1. Predict, anticipate
2. Evaluate, gauge
3. Identify, recognize
4. Weigh up
5. Minimize
6. Expose something / someone to
7. Run the risk of
8 Determine
9 Accept
Exercise 5
1 As CEO, his tasks are signing agreements, cutting prices, managing shareholders money.
2 The Sales Representative s job involves what deal they have to offer, who to follow up
3 The Risk Assessor has to deal with potentials risks in the company, external risks.
Exercise 6
1 Over-cautious, reckless, bold, rash, prudent, foolhardy
2 Sensible, cautious
3 Prudent, risk-averse
Page 32
Exercise 2
1 Everyone seems to be familiar with the agenda.
2 Jean-Luc and Khalid talk over people.
3 Nobody introduces themselves each time they come into the conversation. Jean-Luc
doesnt identify everyone. Thomas, Joana, and Greta dont identify themselves, but they
might have done before Extract 1. Khalid identifies himself.
4 Jean-Luc nominates Greta to speak.
5 Thomas checks hes understood correctly.
6 Thomas digresses. Jean-Luc keeps people to the agenda and encourages everyone to do the
same.
Page 34
Exercise 1
That refers to the comment the speaker has just made. It refers to the subject related to the
comment.
This is the subject under discussion.
That refers to last year when the solution was explored. It was the solution proposed.
This is the subject under discussion.This is the proposal the speaker is about to make.
The first that refers to the point that has been reached in the discussion. The second that
refers to what the speaker is saying.

It refers to the suggestion just made.

The first it refers to the decision-making process. The second it refers to the subject the
speaker is about to talk about.

Exercise 3
1. This
2. That
3. It
4. That
5. This
6. It
Page 35
Exercise 1
1. 1 c, d, e, g, j
2. a, b, c, f, g, h, i, j
3. b, c, e, f, g, j
Exercise 2
Extract
Relationship
1
1st meeting, colleagues in same
company, different locations

Methods
E, D

Phrases
Its Steve, isnt it? Ive seen your
picture on the website. How was the
journey?

old colleagues

B, H, C , E

Youre looking well. I thought I

recognized that voice. I may be old,
but you cant get rid of me that
easily. And are you still enjoying it?

old colleagues

A, E, G

It must be two years or more since

we last met. Wasnt it at that
conference in ... Oh yes, ... it was
really beautiful, ... do you remember
...?
Someone said youd had a difficult
year.(Yes. I have had a few ups and
downs.) Ups and downs?

colleagues who havent met

before

B, E, I

Youre not the Janos that pulled off

that big Integra deal, are you? Well,
it wasnt just me. There was a whole
team involved.
And anyway, Pietro, Ive heard quite
a lot about you, too. You got the gold
award last month, didnt you?

old colleagues

F,J

Well, Id been working ... when

senior management decided ... So
Ive been ... the jobs pretty

challenging. But Im enjoying it.

Challenging in what way?

Unit 5: Teamwork
Page 40
Exercise 2
wrong logo knife
.
Exercise 3
1. Jenny
2. Jenny
3. Ricardo
4. Paul
Exercise 4
1. D,E
2. F,I
3. C,H
4. A,B,G

Page 41
Exercise 6
They can use the brochures as they are or they can reprint them.
Ricardo will ask the printer if he can do a reprint in time.
Exercise 7
a) Jenny
b) Paul
c) Ricardo
Exercise 8
1. How do you propose we deal with this issue?
2. Im sorry, but I cant just
3. I just dont understand how you could
4. I see what you mean
5. I just wont be able to go ahead with
6. Can we try to avoid
7. Im prepared to overlook
8. Look, would it help if I gave
9. I need to know weve got
10. Can I leave you to

Page 110
Exercise 1
1. C
2. B
3. A
4. C
5. B
6. A
7. C
8. B
Exercise 2
1. Pay attention to
2. Obeys to the budget
3. Steer clear of arguments
4. Dropped short to
5. Focus on solutions
6. Cope with
Page 43
Exercise 2
1. 3
2. 1
3. 2
Exercise 3
a) 3
b) 1
c) 2
d) 2
e) 3
f) 1
g) 3
h) 1
i) 2
j) 2
k) 3

Unit 6: Progress
Page 46
Exercise 1
1) Creativity Lab helps local companies develop their products and manufacturing techniques.
Also helping them with finding new creative ideas. They try to stimulate creative thinking.
2) Avoid complacency, seek to continuously improve, recognize mistakes and act on them,...
A culture of success can tolerate mistakes, and all great entrepreneurs learn from their
mistakes.
Page 47
Exercise 6
1) How you can keep a good balance between running an efficient company while creating
space for those new innovative ideas without cutting into the bottom line.
2) Creativity was very important and the companies was known for its innovations.
3) He focused more on quality control, cost-saving and efficiency using Six Sigma strategy.
4) They are searching for a balance between the Six Sigma strategy and creativity
Exercise 7
1) B
2) A
3) B
4) A
5) A
6) A
7) B
8) A
9) B
10) B
11) A
12) A

PAGE 48
Exercise 1

Ideas
Policy of recycling computer
parts
Volunteer training program in
developing country
Specialize in energy-saving

Selling recovered parts through

brokers or even act as brokers
themselves

Pros
Gives a more caring image for
the company
Rewarding experience for staff
Gives a more caring image for
the company
Big money
Open up market share
More competitive on service
than brokers

Cons
Cost-effective?
Not cost-effective or practical

Its risky because its very

different from present
business.
Not original

Exercise 2
1) Coudnt we consider
2) Its not clear to me what you mean by
3) Well, for example
4) I would have thought it would be possible to
5) Oh, I see, so youre thinking of, am I right
6) Thinking about it, we could even
7) Im not totally convinced
8) Im concerned about how
9) I cant help wondering whether
10) I would certainly need to know, before taking it any further
Page 50
Exercise 1
1) C
2) A
3) D
4) B
5) A
6) B
7) B
8) C
9) D
10) D
Exercise 2
1) He wants to give more details
He wants others to listen to him
2) He didnt expect to have a difficult year
He had expect the year to be difficult but it was even more difficult than he thought.
3) It was a total surprise for him
He thinks the opposite of the person he is talking to
4) He is convinced they wont get away with it

Page 51
Exercise 1
Conversation 1:
1) He sounded tentative and vague but he tries to be helpful
2) He doesnt remember the details. Its been too long ago.

Conversation 2:
1) Not specific and also a bit lazy
2) This person has no concrete ideas. He wants to be encouraging but doesnt want to do the work.

Conversation 3:
1) Vague
2) She has difficulties with putting her descriptions into words.
Exercise 2
Conversation 1:

Im not quite sure

I seem to remember
Something like that

Conversation 2:

It just needs a bit more

And so on
Something along those lines/ like that

Conversation 3:

It was kind of..

A bit like that
You know, that sort of thing