TOTAL QUALITY MANAGEMENT TEST 2

Revision Sheets
By Luqman Hadi AZAHAR
Topic 5

The Implementation
5.1. 3 Phases/Stages of Implementation
PREPARATION
PLANNING

EXECUTION

5.2. Continuous Improvement aka KAIZEN

5.3. Implementation of KAIZEN by using the Demings Wheel (PDCA Plan Do Check Act)

PLAN

DO

CHECK

ACT

5.4. QOT (Quality Oriented Change)

REASON

SOURCE

5.5. OT (Organisation Theory)

5
PRINCIPLE
OF OT

TYPES

EMPOWERMENT
5.6 Definition
DEFINITION 1

DEFINITION 2

DEFINITION 3

5.7. Initiative of Empowerment

INITATIVE 1

5.8 Element of empowerment

Element 1# - POWER CAN CHANGE

Element 2# - POWER CAN EXPAND

INITIATIVE 2

5.9. Definition of Power (4 definitions slides 22,23)

5.10. 6 Importances of Empowerment

5.11. 5 Principles of Empowerment

1#

2#

3#

4#

5#

6#

5.12. 6 Wrong Concepts Of Empowerment

5.13. 3 Theories of Motivation

Job Characteristics
Theory (JCT)

Acquired Needs
Theory

BENCHMARKING
5.14 Definitions

5.15 5 Importance / Reasons for benchmarking

Goal Setting
Theory

5.16. Steps in benchmarking

1#

2#

3#

4#

5#

5.17. 4 Phases of Benchmarking Methodology

Plan

Collect

Analyze
Adapt

5.18 4 Types of Benchmarking

Benchmarking

5.19. 8 Benefits of Benchmarking

BENEFIT
OF
BMRKING

5.20.

JUST-IN-TIME

TAGUCHI TECHNIQUES
5.21 Concepts of Taguchi Techniques

Taguchi
Techniques

5.22 - 3 Principal Contributions to Statistics / TAGUCHI METHOD

5.23. 4 Taguchi Quality Concept

Taguchi
Concept

2.24. Taguchi Summary

Purpose

When to
use?

Benefits

STRATEGY IMPLEMENTATION

Via HOSHIN PLANNING (Policy Deployment)

2.25. Definition of Hoshin Kanri

2.26. Purpose of Hoshin Kanri

2.27. 7 steps of Hoshin Kanri

2.28. Benefits of Hoshin Kanri

IMPLEMENTING A TOTAL QUALITY STRATEGY

2.29.6 Elements of TQ Strategy

2.39. Roles in TQ Strategy (Senior Mgmt, Middle Mgmt, Workforce)

Roles for
TQ Strategy

2.40. 5 Common Implementation of TQ mistakes / Problems

5
Problems
of TQ