(Sample Complaint Letter)

VP JEJOMAR BINAY
Office of the Vice President of the Philippines
Chairman Housing & Urban Development Coordinating Council
GUILLERMO C. CHOA
Profriends Chairman
Arch. Jose O. Pena
Officer-In- Charge HLURB,
Southern Tagalog Region
cc: Atty. Cesar A. Manuel
Director Legal Services Group HLURB
cc: Secretary Gregory Domingo
Department of Trade & Industry
Officer-In-Charge Consumer Welfare & Business Regulation Group (CWBRG)
cc: Hon. Loretta Ann P. Rosales
Chairperson Commission on Human Rights
CC: Atty Gilbert D. Boiser
NCR-CHR
Engr. Norman C. Bugtong
Municipal Engineer Office
of The Municipal Engineer,
Gen.Trias, Cavite
COMPLAINTS AND DEMANDS AGAINST
PROPERTY COMPANY OF FRIENDS, INC. (PROFRIENDS)
TIMELINE:
Sept 2011 -paid reservation (P10,000)
Nov 2011-Jan 2013 -paid 15 months monthly equity (P 12,616. 67 x 15 mos=P
189,250.05)
Apr 2013 -supposed turn-over (16th to 18th month promise turn over) but 10 mos.
delayed up to present

 May 2013 -was advised via e-mail that account "is on a STOP PAYMENT until such
bank release loan approval" and " that monthly amortization will only start a month
after take-out date"
June 2013 -received Notice of House Completion -was advised to submit 12 PDC's
named under Profriends for start of monthly amortization
(effective July 25, 2013!) -forced to submit or else will be in arrears and will be
automatically converted to in-house financing (where I believe this is pure harassment
and opportunism to buyers)
July 2013 - this is where my nightmare starts! start of 12-month bridge amortization
via Profriends tie up with Metrobank (conditional approval only/internal agreement w/
metrobank. Is this legal?) -my monthly expenses has doubled up due to payment of
amo. and house rental (even without house turn-over yet) (P14,928.32x 12 months=
P179,139.84)
Aug 24, 2013 -scheduled 1st house inspection..Dismayed at the unit's horrendous
state.submitted 4 pages of bcr(list of all defects+ more ).Nightmare continues..
Oct 2013 - scheduled 2nd Inspection but was eventually cancelled like all the other
buyers.(delaying tactics because they could not comply with the necessary permits
and perhaps evading performance bond)
Nov 2013 - forced to sign LOG even without house turn-over nor bank approval yet
(same harassment: will be converted to in-house financing if not!) -obtained copies of
COO, building permit, as well as electrical permit(only to find out that they secured
these long after construction of unit).
Feb 2014 - tentatively scheduled 2nd inspection(6 mos. waiting time, still unit defects
were not rectified to date)
Clearly the unit I have purchased was at pre-selling stage and has no LICENSE TO
SELL. As per verification with HLURB CALAMBA, LTS for Somerset Phase 8 was
only granted last Oct 11, 2013 (#28355) 2 yrs after I made reservation of my unit.
PD 957 SECTION 5. License to sell. - Such owner or dealer to whom has been issued a
registration certificate shall not, however, be authorized to sell any subdivision lot or
condominium unit in the registered project unless he shall have first obtained a license to
sell the project within two weeks from the registration of such project.

Profriends continued collecting monthly amortization with interest even without bank
approval/loan take-out and has not even turned-over the unit despite their written advice
that account is on STOP PAYMENT.
PD 957 Section 18. Mortgages. No mortgage on any unit or lot shall be made by the
owner or developer without prior written approval of the Authority now the HLURB
under EO 648. Such approval shall not be granted unless it is shown that the proceeds of
the mortgage loan shall be used for the development of the condominium or subdivision
project and effective measures have been provided to ensure such utilization. The loan
value of each lot or unit covered by the mortgage shall be determined and the buyer
thereof, if any, shall be notified before the release of the loan The buyer may, at his
option, pay his installment for the lot or unit directly to the mortgagee who shall apply
the payments to the corresponding mortgage indebtedness secured by the particular lot or
unit being paid for, with a view to enabling said buyer to obtain title over the lot or unit
promptly after full payment thereof.
Profriends continue to openly violate the law. My unit has long been constructed even
before its Notice of Completion. Officially, I personally inspected the unit last Aug 24,
2013. But secured permits were dated Oct 9,2013 (certificate of occupancy), Aug 28,
2013 (Building permit, electrical, sanitary & plumbing permit), where the unit has
already been badly constructed. I have compiled all evidences of horrendous state.100%
of houses built are of the same plight and majority of buyers complain about the
dismaying quality of houses constructed which compromises the security and welfare of
its future inhabitants.
Humongous complaints has even bombarded social media, micro-blogging sites, and
even shown in Imbestigador. But complaints fell on deaf ears. How were they able to
conduct massive construction of houses without necessary permits? They have tightly
secured the entire area where heavily guarded men are around every check point .A lot of
times my family and I were not allowed to enter the subdivision as they have NO VISIT
POLICY. Profriends is a human rights violator.
Republic Act No. 6541. The National Building Code of the Philippines
SECTION1.02.03: Building permits (a) Any person, firm, or corporation, including any
department, office, bureau, agency of instrumentality of the government intending to
construct, alter, repair, move, convert or demolish any building or structure, or cause the
same to be done, shall obtain a building permit from the Building Official for whichever
of such work is proposed to be undertaken for the building or structure, before any such
work is started.
You may also verify with the HLURB how many cases, complaints, e-mails regarding
PROFRIENDS has piled up. But we homebuyers are saddened of too much red tape in
our government system.

PROFRIENDS has been unfair to its buyers while palpably violating the laws of the land
and the rights of the buyer. I have been under financial stress due to doubling up of
finances and emotional stress due to too much delay of 10 months and still counting,
more than that, the poorly constructed unit which has been left untouched for months
now.
To be restricted to see your unit while being constructed is a very basic violation of
human rights. Numerous complaints surfaced like- lot alteration, double selling of units
to other buyers, No refund for buyers who wanted to back out due to inferior quality of
houses and too much delay of turn-over. Huge percentage of buyers was forced to start to
pay monthly amortization WITH INTEREST even without bank loan approval. I pity
those OFWs who have been victimized by this developer.
I have read a lot of testimonies of forfeited payments were buyers chose to let go of their
hard-earned money rather than undergo such ordeal. Therefore, PROFRIENDS, As
SUBSTANTIAL PAYMENT TO THE BUYER, I demand you to shoulder all my
monthly rental fees of P6, 500 monthly from April 2013 up to present until such
time that my unit be finally turned over.
Let me remind you Ladies & Gentlemen that I am well- aware of my rights and I shall do
all what it takes until I find justice even if it reaches the Office of the President or any
entity who will take action so that the whole world will know of my plight who only
wished to have a decent living but has been duped by this company who practices very
unfair trade practice.
May I also demand to REFUND all the monthly amortization you have collected with
INTEREST from July 2013 to present and return all remaining PDCs. I will only start to
pay if I have been officially approved by the bank and only a month after loan TAKEOUT as per your written notice via e-mail.
Dear Profriends, I hope you live up to your motto of Building communities and
transforming lives. Right now, you have transformed my life and my familys life into a
nightmare. And my greatest fear is that you have built a community impending danger.
Very Distressed buyer of Profriends property:
xxx