GINA BETHELL

250-713-5477

ginabethell822@hotmail.com

NATIONALITY: Canadian/British (Dual Citizenship)

PROFFESIONAL PROFILE
A motivated, energetic individual with
direct customer service and international
travel experience. A strong passion for
culture and education and a desire to
challenge myself, continually learn, and
grow within a company. Thrives in fastpaced environments with an ability to
prioritize tasks effectively to ensure
timely deliverables within a team
environment

KEY SKILLS
Extensive customer service experience gained through
thousands of interactions with both local and international
travelers seeking tourism related activities and services
Excellent verbal and cross-cultural communication
Proven ability to multi-task in high stress situations with a
pleasant and level headed demeanor
Able to work responsibly, independently, and in a team
Aptitude in all MS Office programs and social media platforms
Experience volunteering in educational/university fairs in
Turkey, Spain, and England

EDUCATION
VANCOUVER ISLAND UNIVERSITY, NANAIMO, BC, CANADA
Bachelor of Tourism Management, Graduated April 2014
Focused interest in Event & Business Management
Conducted research on eco-tourism in Los Santos, Costa Rica for VIU Heart of Gold Project: May-August 2009
Courses in Marketing, Travel Planning, Promotions, Digital Media, Advanced Research Methods, Human
Resources
Applied Business Technology: Administrative Assistant Certificate, Graduated 2008
10 month program
Focused on computer software applications (MS Office programs), traditional office skills, business English,
business calculations, office budgets, customer relations and keyboarding skills

PROFESSIONAL EXPERIENCE
TOURISM INDUSTRY ASSOCIATION OF THE YUKON, WHITEHORSE, YT
Office & Program Coordinator (1-year contract)
May 2014 - Present
Administering the Tourism Cooperative Marketing Fund & the Yukon Tourism
Training Fund, including approvals, denials, maintenance of records, program reviews, promotion & reporting
Event planning: assisting with the implementation of conferences, events & festivals
Co-organizer of the Yukon Culinary Festival 2014
Supporting the sound financial management of TIA Yukon
Working closely and maintaining relationships with the Yukon Government departments of Tourism & Culture,
Advanced Education & Economic Development
KIDZ KOMPANY, NANAIMO BC
After School Leader
Coordinating activities and games for children 5 to 12 years old

February 2014 May 2014

 Promoting healthy active lifestyles for children

POETS COVE RESORT & SPA, PENDER ISLAND BC
Activities Coordinator
May 2013 - August 2013
Developed and coordinated activities for guests including outdoor activities and children camps
Used marketing and promotional strategies to advertise activities by creating print and social media
PARADISE ISLAND FOODS INC, NANAIMO BC
Administrative & Accounting Assistant
February 2008 - May 2010
Managed a filing system, tracking incoming and outgoing correspondence
& January 2012-February 2013
Prepared invoices, reports, memos, letters, and financial statements using office
software programs including spreadsheets and databases
Maintaining effective relationships with customers by interacting in person and over the phone
DIAMANT HOTEL, CANBERRA AUSTRALIA
Front Desk Agent & Server
Monitored check ins/check outs in an efficient manner & concierge duties
Serving in an Italian restaurant, interacting with international business guests

July 2011 - December 2011

ESPRIT SKI HOLIDAYS, LA PLAGNE FRENCH ALPS

Hotel Assistant
November 2010 - April 2011
Greeted customers, presented menus, obtained orders, and collected payments
Acted as a concierge to ensure guests had a positive experience
INDEPENDENT CAMPS, MADRID SPAIN
English Camp Counselor
Developed and executed educational activities for groups of 15 children
Completed data entry for research purposes

June 2010 - August 2010

COMMUNITY INVOLVEMENT & ADDITIONAL TRAINING

Event Day Volunteer: Adaka Cultural Festival
Whitehorse, Yukon July 2014

Research Assistant: Heart of Gold Project

Los Santos, Costa Rica: May August 2009

Researcher: LinkBC
Worked as a researcher as part of a provincial
Team conducting a tourism management project
Nanaimo, BC: March 2014

Event Planner: Heart of Gold Fashion Show

Nanaimo, BC: February March 2009

Event Day Volunteer: TEDx Emergence Victoria

Victoria, BC October 2013
Volunteer: University & Career Expos
Istanbul, Madrid & London 2010

Childcare Assistant: Cambodia Orphanage

Siem Reap, Cambodia: July 2011
Additional Training
Standard First Aid/CPR, WHMIS, FoodSafe,
SuperHost, Wine Business Certificate, Event
Management Certificate