Liu Wen

Unit 9-Communication
Exercise 1 (15 pts.)
How to use the internet and email systems works together?
Email can be sent internally to members of an organization through their internal
computer network or they can be sent externally to anyone in the world by using web
based email services.
How to use email effectively?
Keep your emails brief, use short paragraph and bullet points to break up text and
those important points.
Allocate specific times of the day to read and respond to your e-mail.
Organize your email whenever you are in it.
Make sure you create a signature for your messages that includes your title,
department, and important contact information.
Learn the rules of email etiquette
Email etiquette:
Do not type using all capital letters this is read as shouting in an email.
Do not leave the subject blank
Do not forward chain letters and similar types of email as these can take up valuable
space in an email box.
Do not give out any personal details.
Email communication is private.
Exercise 3 managing your contact list