MAJU INTAN BIOMASS ENERGY SDN. BHD.

DOC. NO

SOP-AD-02

STANDARD OPERATING PROCEDURE

REV. DATE

02/02/2015

INTERNAL & EXTERNAL COMMUNICATION

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PAGE NO.

1 OF 5

REVISION HISTORY
Rev. No

DCN No.

Page No.

Eff. Date

N/A

ALL

02/02/2015

Name
Position

Description of Changes
NEW ISSUANCE
REF. NEW ISSUE DOCUMENT APPROVAL FORM NO.
001

Originated By

Reviewed By

Approved By

BANUN

BANUN

WITHORN ARPANUVAT

Management Representative

Management Representative

General Manager

Signature
Date
Note: The details of changes shall be documented in the DOCUMENT CHANGE NOTICE (DCN).
This document is controlled by distribution through INTERNET; hardcopy copies are not authorized for use. Hard copy is a Controlled Copy when stamped with the
CONTROLLED DOCUMENT seal in RED.

MAJU INTAN BIOMASS ENERGY SDN. BHD.

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Process / Step

Procedure
1.0

2.0

Records

PURPOSE
1.1

To ensure that internal communication systems

are established.

1.2

To ensure that external communication with

interested parties is maintained and is effective.

SCOPE
All levels and functions within Administration Department at
Maju Intan Biomass and all external interested parties.

3.0

4.0

REFERENCE
3.1

ISO 9001 : 2008 Clause 5.5.3 (Internal

Communication)

3.2

ISO 9001 : 2008 Clause 5.3 (Quality Policy)

3.3

ISO 9001 : 2008 Clause 7.2.3 (Customer

Communication)

3.4

ISO 9001 : 2008 Clause 5.5 (Responsibility,

authority and communication)

3.5

MJE-QM (Company Quality Manual)

APPENDICES
NIL

5.0

APPLICABLE FORMS
NIL

6.0

DEFINITION
NIL

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CONTROLLED DOCUMENT seal in RED.

MAJU INTAN BIOMASS ENERGY SDN. BHD.

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Process / Step

Procedure
7.0

Records

PROCEDURES
7.1

7.2

Responsibility
a)

The Management Representative

is responsible for the content of this
documents.

b)

Admin/ HR Head for both internal &

external information communication.

Internal Communication
a)

There are adequate facilities provided

for internal communication regarding
system operations and management
system. These facilities include
telephone, mobile phone, internet,
email, walkie talkie and daily/ monthly
meeting.

b)

Organization policies & objectives are

displayed at various locations in
Maju Intan Biomass premises.

c)

Communication of objectives,
incidents, internal audit reports etc
are done by displays, emails and
announcement as necessary.

d)

Suggestion boxes are provided for

reporting and other
incidences are people are encouraged
to report these incidences. Feedback
is obtained through Suggestion Box
scheme located at designated places.

This document is controlled by distribution through INTERNET; hardcopy copies are not authorized for use. Hard copy is a Controlled Copy when stamped with the
CONTROLLED DOCUMENT seal in RED.

MAJU INTAN BIOMASS ENERGY SDN. BHD.

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STANDARD OPERATING PROCEDURE

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Process / Step

Procedure

7.2

f)

Internal meeting for review and

discussion on issues are regularly held
and attendance list are maintained.

g)

Responsibility and authority of

employees are through establishing
Job descriptions.

Records

External Communication
a)

There is constant interaction between

customer, constituents and departmental at
Maju Intan with Administration Department.

b)

The concerned HOD provides

communication channel to the
employees by means of telephones,
emails and letters.

c)

Other external communications with

respect to contracts, billing,
administration etc are handled as per
departmental procedure and HODs
are responsible for the same.

This document is controlled by distribution through INTERNET; hardcopy copies are not authorized for use. Hard copy is a Controlled Copy when stamped with the
CONTROLLED DOCUMENT seal in RED.

MAJU INTAN BIOMASS ENERGY SDN. BHD.

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REV. DATE

02/02/2015

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Process / Step

Procedure
e)

8.0

Records

Customer satisfaction forms are sent

to customer to get their feedback on
service delivery and customer
complaints are promptly and
systematically handled,
communication to customers are
routed through Maju Intan Biomass
top management.

RECORDS
All records specified in clause 5 of this document shall
be kept and retained in accordance to the Control of
Record (SOP-DC-02).

This document is controlled by distribution through INTERNET; hardcopy copies are not authorized for use. Hard copy is a Controlled Copy when stamped with the
CONTROLLED DOCUMENT seal in RED.