Aravind Eye Care System

Case Presentation
By
Radha
Shalini
Srikanth
Vanaja

VISION OF AECS

The vision of AECS is

To focus on improving the total health
of the country

ROLE OF OPERATIONS IN
MEETING THEIR OBJECTIVE

Their main goal must be to determine the most efficient and

optimal methods of supporting patient care delivery which can
be achieved through improving quality and efficiency of the
available resources.

They must focus on managing patient flow - the movement of

patients through a set of locations in a health care facility.

Have an organized and smooth coordination with pharmacy

and laboratory.

Focus on proper transporting of patients and equipment.

Focus on labour productivity, reduce waiting lines, and

generally improve the patients overall experienceall of
which helps to improve the organizations financial health

Flexibility in the working hours of the hospital.

Aim to develop Decision support systems for effective

capacity planning in a hospital environment

Reduce the defect rate of the lenses.

What performance measures does AECS

use?

Importance is given to Quality and safety needs

They set up factory so that they can focus on eye care
They provide similar services to both the paid and non-paying
patients.

Should the performance measures be different for the

two business models pursued by AECS?

What are the concern areas for AECS in

realizing its vision?

To recruit and retain the doctors

To change the number of hours of working
To reduce the defects in the lenses

THANK YOU