DTI Services (Serbisyo ng DTI)

1.)

DTI Staff is ( Ang empleyado ng DTI ay: )

Courtesy(Magalang)
Friendly
Helpful (Matulungin)

Knowleadgeable ( May alam tungkol sa mga progr

Professional (Propesyunal)
2.)

Service
Service rendered
is rendered
in a timely
in timely
mannermanner
(nabigay ang serbisyo sa tamang panahon.)

3.)

The
Theinformation
information supplied
supplied
is
is
( Ang impormasyon na nabigay ay:)
Clear(Malinaw at naintindihan)
Accurate (Naayon sa kailangan mo)
Adequate(Sapat)

4.)

Purpose
Purpose osisaccomplished
accomplished
(Ang Layunin ay nakamit)
( Ang layunin ay nakamit)

5.)

Service expectation is achieved

(Ang serbisyong inaasahan ay nakamit)

Courtesy
Friendly
Helpful
Knowledgeable
Professional
Service rendered in timely manner
Clarity of information
Accuracy of information
Adequacy of information
Purpose accomplished
Service expectation achieved

PREPARED BY:

ANZON F. BABARAN

Summary of Client Satisfaction Feedback Form

for the month of January 2014

Number of Satisfaction/Dissa
Out of 272 clients for the

ng DTI ay: )
Very Satifisfied

tungkol sa mga programa)

manner
mang panahon.)

Satisfied

234

22

227

29

222

27

219

26

214

28

214

27

228

25

217

28

209

26

228

27

229

25

ay ay:)

an mo)

y nakamit)
Note:

Five(5) of the clients had put their names on the CSF form but never answered or lea

Percentage of Client Satisfaction Feedback

Very Satisfied

Satisfied

Dissatisfied

86%

8%

83%

10.66%

81.60%

9.93%

80.51%

9.56%

78.68%

10.29%

78.68%

9.93%

83.82%

9.19%

79.78%

10.29%

76.84%

9.56%

83.82%

9.93%

84.19%

9.19

n Feedback Form

uary 2014

mber of Satisfaction/Dissatisfaction:
Out of 272 clients for the month
Dissatisfied

Very Dissatisfied

rm but never answered or leave the boxes blank

action Feedback
Very Dissatisfied
0
0
0
0
0.04%
0
0
0
0.04%
0
0