06ME758

USN

Seventh semester B.E. Degree Examination, June/July 2011

Total Quality Management

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Time: 3 hrs.

Max. Marks:100
Note: Answer any FIVE full questions, selecting
ot leost TWO questions from each part.

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PART

39

-A

a.
b.

Define TQM. Explain six basic concepts of TeM.

Explain TQM framework. List out the benefits of TeM.

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b.

Explain Deming's 14 points.

Explain Juran trilogy.

(14 ftIarks_}

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a.
b.

What are the characteristics of quality leaders?

Explain the quality statements.

(10 Marks)

a.
b.

Explain W-V model of continuous improvement.

Discuss seven steps of reactive improvement.

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(10 Marks)
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(06 Marks)

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(10 Marks)

(13 Marks)
(07 Marks)

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PART _ B
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a.
b.

Explain the terms : Kaizen, Reengineering and Six sigma.

Define Benchrnarking. Explain the process of benchmarking.

a.
b.

Explain : i) Quality function deployment ii) euality by design.

What is FMEA? What are the stages of FMEA?

a.
b.

what are the necessary steps to implement quality management system?

Explain briefly ISO 14000 series of standards.

a.
b.

What is meant by product acceptance control?

Discuss the implementation of IS 2500 to product acceptance control.

(10 Marks)
(10 Marks)

(10 Manks)
(10 Markr)

(10 Marks)
(10 Marks)

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(08 Marks)
(12 Marks)