v41 Call Screening Guide 7-21-2009

2009 2010
DLP & LCD

DLP & LCD
Confidential: For use by Authorized Service Centers Only
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
Mitsubishi
Digital
Electronics
America,
IncInc
Mitsubishi
Digital
Electronics
America,
800-332-2119
800-332-2119
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
SECTION A: PRODUCT INFORMATION / LED INDICATORS / DIAGNOSTICS

MODEL-CHASSIS CROSS REFERENCE
FRONT LED INDICATORS
ERROR CODE ACCESS
ERROR CODE SYMPTOM CHART
A1
A2
A3
A4
SECTION B: INSTALLATION and MAINTENANCE

WALL MOUNTING
CLEANING THE UNIT
SHIPPING DAMAGE
B1
B2
B3
SECTION C: TV FUNCTIONALITY ISSUES

GREEN LED DOES NOT STOP BLINKING
INTERMITTENT POWER
NO VIDEO (AUDIO OK)
DIGITIZED PICTURE (MACRO BLOCKING)
FROZEN PICTURE / TV NO RESPONSE
PICTURE NOT STRAIGHT / PART OF PICTURE MISSING
SPOTS ON THE SCREEN
POOR AUDIO QUALITY (DLP)
POOR AUDIO QUALITY (LCD)
NO AUDIO / NO SOUND
POOR PICTURE QUALITY
C1
C2
C3
C4
C5
C6
C7
C8
C9
C10
C11
SECTION D: GENERAL / MISC PRODUCT INQUIREIES

HOT AIR FROM THE TV EXHAUST
3D FEATURES
BLACK BARS ON THE SCRREEN
AV RECEIVER HDMI CONNECTION GUIDE
ACTIVITY MENU
REMOTE CONTROL MODE SELECTION
D1
D2
D3
D4
D5
D6
SECTION E: TECHNICAL / SERVICE RELATED

POWER-ON SEQUENCE
E1
Mitsubishi Digital Electronics America, Inc

800-332-2119
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
DLP MODELS
2007
2007
2007
2007
2007
2007
2007
2007
2007
2007
2007
2007
2008
2008
2008
2008
2008
2008
2008
2008
2008
2008
2009
2009
2009
2009
2009
2009
2009
2009
2009
2009
Ye ar
V36
V36
V36
V36
V36
V36
V36
V36
V36
V36
V36
V36
V39
V39
V39
V39
V39
V39
V39
V39
V39
V40
V41
V41
V41
V41
V41
V41
V41
V41
V41
V41
Base Chassis
Ye ar
V36
V37
V38
V36
V37
V38
V36
V37
V38
V36L
V37L
V37L
V39
V39C
V39
V39
V39C
V39+
V39+
V39++
V39++
V40
V41
V41
V41
V41
V41+
V41
V41
V41+
V41
V41+
Chassis
Base Chassis
WD-57733
WD-57734
WD-57833
WD-65733
WD-65734
WD-65833
WD-73733
WD-73734
WD-73833
WD-C657
WD-Y577
WD-Y657
WD-60735
WD-60C8
WD-65735
WD-73735
WD-73C8
WD-65736
WD-73736
WD-65835
WD-73835
L65-A90
WD-60737
WD-60C9
WD-65737
WD-65C9
WD-65837
WD-73737
WD-73C9
WD-73837
WD-82737
WD-82837
Model
Chassis
V26
V26 2004
V26+
V26 2004
V26++ V26 2004
V26
V26 2004
V26+
V26 2004
V26++ V26 2004
VK26 VK26 2004
VK26 VK26 2004
V28L
V28 2005
V28
V28 2005
V28+
V28 2005
V29
V29 2005
V30
V29 2005
V28L
V29 2005
V28
V29 2005
V28+
V29 2005
V29
V29 2005
V30
V29 2005
V30+
V29 2005
V31
V29 2005
V30
V29 2005
V30+
V29 2005
V31
V29 2005
V32
V32 2006
V33
V33 2006
V33
V33 2006
V33+
V33 2006
V34
V33 2006
V32L
V32 2006
V32
V32 2006
V33
V33 2006
V33+
V33 2006
V34
V33 2006
V33+
V33 2006
V34
V33 2006
V33Y
V33 2006
V33Y
V33 2006
Model
Ye ar
Base Chassis
Chassis
Model
WD-52525
WD-52725
WD-52825
WD-62525
WD-62725
WD-62825
WD-52327
WD-62327
WD-52526
WD-52527
WD-52528
WD-52627
WD-52628
WD-62526
WD-62527
WD-62528
WD-62627
WD-62628
WD-62827
WD-62927
WD-73727
WD-73827
WD-73927
WD-52531
WD-52631
WD-57731
WD-57732
WD-57831
WD-62530
WD-62531
WD-65731
WD-65732
WD-65831
WD-73732
WD-73831
WD-Y57
WD-Y65
LCD FP MODELS
LT-37131
LT-37131A
LT-37132
LT-37132A
LT-46131
LT-46231
LT-40133
LT-40134
LT-46132
LT-46133
LT-46144
LT-46244
LT-52133
LT-52144
LT-52244
LT-40148
LT-46148
LT-52148
LT-46149
LT-52149
LT-46246
LT-52246
LT-40151
LT-40153
LT-46151
LT-46153
LT-46249
LT-52151
LT-52153
LT-52249
VLP33
VLP33
VLP33+
VLP33
VLP33
VLP33+
VLP38
VLP38M
VLP38C
VLP38
VLP38+
VLP38++
VLP38
VLP38+
VLP38++
VLP39+
VLP39+
VLP39+
VLP39++
VLP39++
VLP39+++
VLP39+++
VLP41
VLP41++
VLP41
VLP41++
VLP41++
VLP41
VLP41++
VLP41++
VLP33
VLP33
VLP33
VLP33
VLP33
VLP33
VLP38
VLP38
VLP38
VLP38
VLP38
VLP38
VLP38
VLP38
VLP38
VLP39
VLP39
VLP39
VLP39
VLP39
VLP39
VLP39
VLP41
VLP41
VLP41
VLP41
VLP41
VLP41
VLP41
VLP41
2006
2006
2006
2006
2006
2006
2007
2007
2007
2007
2007
2007
2007
2007
2007
2008
2008
2008
2008
2008
2008
2008
2009
2009
2009
2009
2009
2009
2009
2009
A1
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
A2
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
Before you can check error codes the

TV must meet these 2 requirements:
TV is in shutdown. Meaning TV has recently

turned itself off due to an internal failure
TV has not been restarted since the

shutdown. Either by reset, AC cycle or
Power button
INSTRUCTIONS to Access Error Code:

Locate the control panel buttons near the
bottom center of the TV.
PRESS AND HOLD: ACTIVITY
and CH DOWN buttons for 5 seconds.
Count the 2-DIGIT number.
1st digit will blink X number of times and then

pause 0.5 seconds before the 2nd digit starts
Count the number of blinks to obtain the 2nd
digit. It will pause 0.5 seconds before
repeating the 1st digit
The sequence will cycle 5 times.
Reference the error code list and determine

the most likely solution. Report the error code
to service technician and MDEA in warranty
claim or consumer relations department
Example of Error Code 3

Start
Counting
2
1st Digit
3
0.5 second
interval
5
3
2nd Digit
5
A3
Rev 7_21_9

800-332-2119
5
0.5 second
interval
REPEAT
2 0 09 2 0 1 0
DLP & LCD
x
x
x
x
x
x
x
x
x
VLP41
VLP39
V29V33V32
V36 V39 V41
V31
V34
VLP38
12
17
18
22
27
28
29
32
33
34
35
36
37
38
39
41
42
44
45
46
47
48
51
52
55
56
57
58
59
61
66
69
V26 V28
VLP33
Error
Code
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
ENGINE
NO ERROR
ENGINE
SYSTEM RESET
x
x
x
x
x
x
x
x
x
The Usual Suspect
x
x
x
x
x
x
PANEL
MAIN/DM BOARD
MAIN/DM BOARD
LAMP COVER
AIR FILTER
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
LAMP
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
DM FAN
x
x
x
x
EXHAUST/LAMP FAN
DMD FAN
POOR AIR CIRCULATION
x
x
x
MAIN/DM BOARD
LAMP FAN
DVI/LVDS CABLE
LCD/PBS FAN
x
x
x
SENSOR
x
x
MAIN/DM BOARD/PANEL or ENGINE

SPEAKER
HDD EXCESSIVE TEMPERATURE
HDD FAN STOPPED
ENGINE
x
x
x
x
x
BALLAST
x
x
x
x
x
x
x
x
SIGNAL BOARD
x
x
POWER BOARD
ENGINE
LAMP
POWER or NET/ML BOARD
NOTE: THIS LIST IS NOT A GUARANTEE OF DEFECTIVE PART

AND SHOULD BE USED AS A REFERENCE ONLY
A4
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
USE ONLY THE APPROVED WALL MOUNT.
TV MODEL
LT-40151 LT-40153 LT-46151 LT-46153 LT-46249 LT-52151 LT-52153 LT-52249
APPROVED MOUNT
MODEL
ST650
Remove the 4 screws pictured below and disengage the stand

before mounting to the approved wall mount
B1
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
B2
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
INSPECT TV SCREEN
and CABINET FOR ANY
SIGNS OF PHYSICAL
DAMAGE
IS DAMAGE ONLY
TO PACKING?
YES
If shipping company
is still present,
make a note on the
bill of lading
NO
KEEP FULL PACKING

MATERIALS
IF NO DAMAGE TO
TV ITSELF, THEN
PROCEED WITH
SETUP AND
INSTALLATION
INSTRUCTIONS
CONTACT THE
DEALER THE TV WAS
PURCHASED FROM
DEALER INFORMS
MITSUBISHI THROUGH
MITSUBISHI SALES
REPRESENTATIVE
MDEA WILL PROVIDE

REPAIR AUTHORIZATION
BASED ON EVALUATION
OF PACKING MATERIALS
B3
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
SYMPTOM:
GREEN POWER LED IS
CONTINUOUSLY BLINKING
(Longer than 2 minutes)
UNPLUG AC
POWER AND
WAIT 30s
BEFORE
PLUGGING
BACK IN
PRESS POWER
BUTTON
DOES TV YES
TURN ON?
NO
TV WAS IN TIMER MODE FOR

FUTURE RECORD OR POWER ON.
TURN TIMER OFF. REFER TO
OWNERS GUIDE FOR MORE
INFORMATION ON TIMER SETTINGS
DISPATCH SERVICE
TECHNICIAN. MOST
LIKELY CAUSE IS
MAIN/DM BOARD
C1
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
Note: This is specifically for intermittent ON/OFF related issues and

not intended for cannot boot and shutdown issues that are persistent
DETERMINE THE
ROOT SYMPTOM
PERIODICALLY,
TV IS UNABLE
TO POWER ON
TV TURNS OFF
ON ITS OWN
PERIODICALLY
BLINKING
GREEN STATUS
BLINKING RED
STATUS
YELLOW
YES
ANY LED
INDICATIONS
AFTER THE TV
SHUTSDOWN?
NO
RED
STATUS
YES
ON-SCREEN
MESSAGE PRIOR
TO SHUTDOWN?
RESEAT LAMP
NO
NO
After unplugging
TV for several
days TV works?
YES
REPLACE LAMP
DISPATCH SERVICE
TECHNICIAN
Check area around TV. It should
be clear of any obstruction to the
flow of air into or out of the TV
Troubleshoot based on specific

error message given
If customer can check error code use

error code sheet to identify the cause.
Record error code and report to MDEA and
dispatch service technician
Eliminate Setup and Source Issues

Disconnect non used devices
Power source to TV not stable
Remove multiple AC connections to
same outlet
Remove switched AC power strip
REQUIRES
SERVICE
TECHNICIAN
C2
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
Note: This information is specifically for cases that the TV displays no picture or video but has audio
WHAT IS THE CURRENT CONDITION OF THE TV?
TV CONTINUES TO
RUN and AUDIO CAN
BE HEARD but THERE
IS NO VIDEO
TV is SHUTDOWN or
SHUTSDOWN AFTER
ABOUT 1 MIN
TV IS OPERATING
NORMALLY
Intermittent/Cannot Troubleshoot
Recommend checking all
connections and unplug AC cord to
reboot TV, try new source device. If
still persists intermittently then
RETRY POWER
BUTTON
Attempt to resolve with these 2 steps:
1) Perform System Reset and retry
2) Unplug AC cord for 1 minute and retry
3) Reseat Lamp cartridge
NO
If customer can check error
code use error code sheet to
identify the cause. Record error
code and report to MDEA and
IS SCREEN BLUE
BEFORE
SHUTDOWN?
PRESS MENU
BUTTON
ON REMOTE
DO YOU
SEE OSD?
NO
YES
YES
There is a problem with the source signal/setup
Check cables connections
Verify TV is set to correct source (input/device)
Disable CEC in source device
Initialize TV (MENU + 123) Resets to default setup
REQUIRES
SERVICE
TECHNICIAN
C3
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
DETERMINE THE SEVERITY, THE FREQUENCY AND THE INPUT TYPES ASSOCIATED WITH THE PICTURE NOISE
SELECT 1
ITEM FROM
EACH OF
THE
COLUMNS
TO THE
RIGHT THAT
MOST
CLOSELY
MATCHES
THE
SYMPTOM
REPORTED
BY THE
CUSTOMER
AND
CREATE
THE 3 DIGIT
CODE
SEVERITY AS SEEN ON THE

SCREEN
FREQUENCY WHICH THE

NOISE REOCCURS
INPUT(S) THAT THE NOISE

OCCURS ON
ENTIRE PICTURE
IS BREAKING UP
ALL THE TIME
ANTENNA ONLY
MUCH OF THE
PICTURE IS
BREAKING UP
FAIRLY CONSTANT
CABLE/SAT BOX
ON HDMI ONLY
DIGITAL BLOCKS
FLICKER ACROSS
THE SCREEN
RANDOMLY
CABLE/SAT BOX
ON ANALOG ONLY
CODE RESULT CODE RESULT CODE RESULT

X
X
X
A14
B14
C14
X
X
X
A15
B15
C15
X
X
X
A16
B16
C16
V
V
V
A17
B17
C17
Y
Y
Y
A18
B18
C18
X
X
X
A24
B24
C24
X
X
X
A25
B25
C25
X
X
X
A26
B26
C26
V
V
V
A27
B27
C27
Y
Y
Y
A28
B28
C28
X
X
X
A34
B34
C34
W
W
W
A35
B35
C35
Z
Z
Z
A36
B36
C36
V
V
V
A37
B37
C37
Y
Y
Y
A38
B38
C38
RESULT
V
W
X
Y
Z
ALL INPUTS
OTHER HDMI
INPUT
USE THE 3 DIGIT CODE

TO OBTAIN THE
FAILURE COMPONENT
FAILURE COMPONENT/SYSTEM
TV FAILURE (MAIN PWB)

CABLE BETWEEN SOURCE DEVICE AND TV
INCOMING CABLE/SATELITE SIGNAL PROBLEM
SOURCE DEVICE FAILURE
POOR CONNECTION BETWEEN TV AND SOURCE
C4
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
UNPLUG AC PLUG
FROM WALL. WAIT
30 SECONDS AND
PLUG AC BACK IN
ISSUE
RESOLVED?
NO
YES
RESOLVED
YES
1ST TIME
SYMPTOM HAS
OCCURRED?
NO
CHECK CONNECTIONS ON ALL INPUTS

AND OUTPUTS OF SOURCE DEVICES
TURN OFF CEC CONTROL ON ANY
HDMI DEVICES
VERIFY SOURCE DEVICE IS POWER ON
AND SENDING CONSTANT VIDEO
PERFORM INITIALIZE (MENU 1 2 3)
REQUIRES
SERVICE
TECHNICIAN
C5
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
IS TV ON FLAT
SURFACE?
ACCESS TEST PICTURE:

Menu (AV Global)
Press MENU
Select Global
Press ENTER
Select TEST PICTURE
Press ENTER
YES
NO
MOVE TV TO A STURDY
SMOOTH FLAT SURFACE
THAT SUPPORTS THE
ENTIRE LENGTH OF THE TV
ISSUE
RESOLVED
?
NO
YES
CHECK PICTURE IS EVEN

AND ENTIRE VIEWABLE
AREA CAN BE SEEN BY
CUSTOMER
CLOSED
VIEWABLE AREA IS
WITHIN YELLOW LINES
OVERSCAN AREA
IF SOMETHING IS
BLOCKING LIGHT
PATH THEN SERVICE
NEEDS TO BE
CALLED
IF GEOMETRY ISSUE
THEN CUSTOMER
NEEDS TO ADJUST
OR CALL SERVICE
TO ADJUST
YES
IS SOME PROBLEM
NOTICEABLE ON TEST
PICTURE?
NO
C6
Rev 7_21_9

800-332-2119
PROBLEM IS
SOMETHING
OTHER THAN
GEOMETRY.
2 0 09 2 0 1 0
DLP & LCD
SEE THE SECTION ON

CLEANING THE TV AND
TRY TO WIPE CLEAN ANY
STAIN THAT MAY BE ON
THE FRONT OF THE
SCREEN
ATTEMPT TO RESOLVE BY
USING A SOFT CLOTH AND
WIPING THE FRONT OF THE
SCREEN
YES
IS THE SPOT A
SCRATCH ON THE
OUTSIDE OF THE
SCREEN?
NO
IS DATE OF
PURCHASE
BEYOND 30 DAY
WARRANTY ON
SCREEN?
YES
CAN SPOT BE
SEEN ONLY
WITH TV OFF?
NO
IS SPOT VISIBLE
FROM MORE THAN
5 FEET AWAY?
YES
NO
YES
SEE SECTION FOR

CONCEALED
DAMAGE PROCESS
CUSTOMER
RESPONSIBLITY
NO PROBLEM
WITH TV
C7

800-332-2119
Rev 7_21_9
NO
REQUIRES
SERVICE
TECHNICIAN
2 0 09 2 0 1 0
DLP & LCD
THE TELEVISION IS NOT INTENDED AS A

HIGH PERFORMANCE AUDIO DEVICE AND
SHOULD NOT BE COMPARED TO THE
PERFORMANCE OF OTHER SUCH HIGH
PERFORMANCE AUDIO DEVICES.
SET ALL AUDIO SETTINGS TO DEFAULT

*PRESS MENU
AV RESET (PRESS ENTER)
CAN AUDIO BE HEARD NO

ON BOTH SPEAKERS?
ENSURE BALANCE
SETTINGS ARE
CENTERED
YES
DISPATCH SERVICE
TECHNICIAN.
IS AUDIO DISTORTED
ONLY AT HIGH VOLUMES?
NO
YES
RECOMMEND
USING EXTERNAL
AUDIO SYSTEM
NO
IS COMPLAINT
POPPING SOUND OR
RATTLING SOUND?
YES
DISPATCH SERVICE
TECHNICIAN.
C8
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
CHECK SOUND PRO

SETTINGS
If model is LT-xx153 or LT-xx249

then try to do automatic mic
adjustment. See Owners Guide for
details
WHAT TYPE OF
SOUND ISSUE?
TINNY / HOLLOW
SOUND
DISTORTED AUDIO
CHECK SOURCE
DEVICE SETTINGS
CHECK
CONNECTIONS AND
QUALITY/CONDITION
OF THE CABLE
CONTACT
SERVICE
TECHNICIAN
RATTLE
CHECK SOURCE
DEVICE SETTINGS
POSSIBLE
MISSING
SPEAKER PAD
CONTACT
SERVICE
TECHNICIAN
POSSIBLE
MISSING SOUND
ABSORBER
CONTACT
SERVICE
TECHNICIAN
C9
Rev 7_21_9
800-332-2119
2 0 09 2 0 1 0
DLP & LCD
Press INFO button and

look in upper left corner
of screen for either of
these icons
MUTED
CHECK IF MUTE IS ON
Press MORE and then

select AUDIO (9)
SET TO USE ONLY TV SPEAKERS
CHECK ACTIVE
SPEAKERS
NO MUTE
SET TO ONLY USE EXTERNAL SPEAKERS
VERIFY PHYSICAL
CONNECTION BETWEEN
SOURCE DEVICE AND TV
Press MENU and arrow down to INPUTS.

Select NAME and press ENTER. Turn Antenna
ON
TEST SPEAKER
HARDWARE IS
FUNCTIONAL
Press ACTIVITY button and select Antenna and

press ENTER
Select an analog channel with snow and
increase volume
ANTENNA
RESET.
PRESS MENU
123
YES
RF
EXPECTED
SOURCE OF
AUDIO?
ANALOG
Do you
hear static?
NO
COMPONENT /
COMPOSITE
TRY DIFFERENT
INPUT
DIGITAL
HDMI (DIGITAL)
TRY DIFFERENT
CABLE
ENSURE SOURCE DEVICE IS

SET TO PCM (NOT
BITSTREAM OR DD OR DTS)
DLP ONLY
IF USING AN EXTERNAL
RECIEVER, CONNECT
SOURCE DEVICE DIRECTLY
TO AV RECEIVER AND
BYPASS THE TELEVISION
CHECK VOLUME ON
SOURCE DEVICE. SOME
CABLE AND SATELLITE
BOXES HAVE VOLUME
CONTROL
C10
Rev 7_21_9
800-332-2119
DISPATCH SERVICE
TECHNICIAN.
2 0 09 2 0 1 0
DLP & LCD
PRESS INFO
BUTTON WHILE
WATCHING TV
IS CUSTOMER WATCHING
HD (720P, 1080i, 1080P)
SOURCE OR SD (480i)
SOURCE?
LOOK AT
RESOLUTION INFO
IN UPPER LEFT
CORNER
HD
ACCESS TEST PICTURE:

Menu (Global)
Press MENU
Select Global
Press ENTER
Select Test Picture
Press ENTER
SD
SD PICTURE IS INHERENTLY
LOWER QUALITY PICTURE.
THERE IS LIKELY NO
DEFECT WITH THIS
TELEVISION
REQUIRES
SERVICE
TECHNICIAN
REVIEW THE
QUALITY OF THE
TEST PICTURE.
DO AN AV RESET
(PRESS AND HOLD
ACTIVITY + VOL <
BUTTONS ON THE
FRONT PANEL)
SOURCE DEVICE
PROBLEM. CHECK
INPUT DEVICE OR
ANTENNA.
NO
IS TEST
PICTURE
QUALITY OK?
YES
IF PICTURE QUALITY
IS STILL POOR THEN
CONTACT SERVICE
LIKELY NO
PROBLEM WITH THE
TV
C11
Rev 7_21_9
800-332-2119
2 0 09 2 0 1 0
DLP & LCD
OPERATING TEMPERATURE
WARM (or even HOT) AIR FLOWING OUT FROM
THE SIDE/TOP OF THE TELEVISION IS
NORMAL.
DLP: 32 ~ 104 degrees F

LCD: 41 ~ 95 degrees F
STORAGE TEMPERATURE
AIR OUTPUT AT THE TOP OF THE TV WILL BE
WARMER IF THE AMBIENT ROOM
TEMPERATURE IS HIGH OR IF THERE IS NOT
ADEQUATE CLEAR SPACE FOR NORMAL
ROOM AIR TO FLOW TO THE BACK OF THE TV.
DLP: -4 ~ 122 degrees F

LCD: -4 ~ 122 degrees F
It is normal for warm air to flow

from the top of the TV
F
R
O
N
T
Needs room for cool air to

flow into back of TV
F
R
O
N
T
It is normal for warm air to flow

from the side of the TV
D1
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
THIS PRODUCT INCORPORATES 3D TECHNOLOGY AND REQUIRES A

SOURCE DEVICE THAT OUTPUTS A COMPLIANT 3D VIDEO SIGNAL ON
THE HDMI INPUT AND COMPATIBLE 3D GLASSES AND IR EMITTER
SEE DETAILS IN THE OWNERS MANUAL

CONNECT
EMITTER
AND
SOURCE
TO BACK
OF TV
NAME
INPUT OF
SOURCE
DEVICE
BASED ON
BELOW
TABLE
PRESS MENU AND

GOTO 3D Mode THEN
SELECT ON
D2
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
BLACK BARS ON THE SIDES OR TOP & BOTTOM OF THE SCREEN TYPICALLY INDICATE THAT YOUR SOURCE
DEVICE IS SETUP FOR THE CORRECT ASPECT RATIO OF TELEVISION SHOW OR MOVIE
To change the format of the video press the MORE button on the remote control then select FORMAT (0)
RECOMMENDED
NOT RECOMMENDED
HD channel with a SD program
HD channel with a SD program
If you switch to WIDE EXPAND format then the picture

will be stretched horizontal across the screen
Many HD channels broadcast programs that are

not in HD. View in STANDARD format.
RECOMMENDED
ALSO RECOMMENDED
WIDESCREEN PROGRAM ON SD CHANNEL

Some SD channels will broadcast programs in their
original aspect ratio.
WIDESCREEN PROGRAM ON SD CHANNEL

Using ZOOM format will maintain the aspect ratio and
fill the screen without stretching the picture
RECOMMENDED
NOT RECOMMENDED
WIDESCREEN FORMAT
WIDESCREEN FORMAT
Many programs and movies are in widescreen

format. View in STANDARD format.
If viewed in ZOOM mode much of the picture on

the sides will be cut off.
D3
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
MITSUBISHI 2009 2010 TELEVISIONS DO NOT PASS MULTI-CHANNEL AUDIO FROM HDMI THROUGH THE
AUDIO OUTPUT.
IT IS RECOMMENDED TO CONNECT YOUR SOURCE DEVICE DIRECTLY TO THE AUDIO RECEIVER AS SHOWN
IN THE DIAGRAM BELOW.
IF YOU CONNECT THE AUDIO THROUGH THE TELEVISION IT WILL ONLY PASS STEREO PCM AUDIO.
GAME
CONSOLE
ONLY IF ALL DEVICES

ARE CEC CAPABLE
CABLEBOX
BLU-RAY
GAME
CONSOLE
CEC
CABLEBOX
CEC
BLU-RAY
CEC
AVR
AVR
CEC
MITSUBISHI
TELEVISION
MITSUBISHI
TELEVISION
GAME
CONSOLE
CABLEBOX
GAME
CONSOLE
BLU-RAY
CABLEBOX
AVR
AVR
MITSUBISHI
TELEVISION
MITSUBISHI
TELEVISION
D4
Rev 7_21_9
BLU-RAY

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
The Activity button on the remote

opens the input/device selection
dialog menu.
From this menu you can select
which Activity you want to do with
the television.
Using the RIGHT and

LEFT arrow buttons,
the customer can
select which input they
want to watch
Pressing the DOWN

arrow will move from
WATCH TV to
WATCH MOVIE and
show available
devices
Pressing the DOWN

arrow again will
activate the PLAY
GAME activity and
shows which items are
available for that
activity
Each activity can be setup with its own audio and
video settings independent of the source device.
From ACTIVITY access

MENU by pressing the BACK
button and then MENU
The INPUT section of the MENU can be used to

assign names to each input.
Also in INPUTS the activity of the current input device

can be assigned.
D5
Rev 7_21_9

800-332-2119
2 0 09 2 0 1 0
DLP & LCD
IF THE REMOTE CONTROL IS NOT

FUNCTIONING PROPERLY IT MAY BE IN THE
INCORRECT MODE
MODE SELECTOR SWITCH

ON SIDE OF REMOTE CONTROL THERE IS A
SMALL BUTTON THAT SWITCHES THE
REMOTE MODE
VCR
CAB/SAT
TV
DVD
AUDIO
PRESS THE MODE SELECTOR

SWITCH UNTIL TV IS LIT UP IN
RED AT THE TOP OF THE REMOTE
CONTROL.
D6

800-332-2119
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
Lamp Based DLP Models
Engine Sequence
Lamp Sequence
Chassis Sequence
DVI cable
check
AC PLUG-IN
FAIL
OK
Received
ResetZ
Signal
REMOTE
POWER ON
Shutdown
Code 17
Engine
check 12V
Supply 340V
to the Lamp Ballast
UART
Communication
Ballast
Check by
UART
OK
FAIL
Shutdown
Code 57
Send ResetZ
signal High
Shutdown
Code 66
No
Retry 3
times?
Lamp Ignite
Lamp EN
detection
Lamp Litz to
TVMicro
Lamp Litz
detection
Low
No
Yes
Yes
Auto Retry 2
times?
High
Shutdown
Code 61
Low
Start Engine
initialization
(Status LED blinks

about 20sec)
340V
to the Lamp
Ballast
Send Lamp EN
to Lamp Ballast
Received
Lamp Litz
TV BOOTING
Supply 12V
to the Engine
Color Wheel
starts to spin
Shutdown
Code 44
High
Detect 5 times
retry by engine
Lamp On
LampLit
return to
Engine
Send ASIC
Ready
To chassis
ASIC Ready
detection
Low
Shutdown
Code 18
High
Send I2C
Command to
Engine
Received I2C
command
Send I2C
acknowledge
I2C
detection
Not
acknowledged
Yes
Normal
Operation
Normal
Operation
Normal
Operation
E1

800-332-2119
Rev 7_21_9
Shutdown
Code 17
2 0 09 2 0 1 0
DLP & LCD

v41 Call Screening Guide 7-21-2009

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v41 Call Screening Guide 7-21-2009

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2009 2010

DLP & LCD

Confidential: For use by Authorized Service Centers Only

SECTION A: PRODUCT INFORMATION / LED INDICATORS / DIAGNOSTICS

SECTION B: INSTALLATION and MAINTENANCE

SECTION C: TV FUNCTIONALITY ISSUES

SECTION D: GENERAL / MISC PRODUCT INQUIREIES

SECTION E: TECHNICAL / SERVICE RELATED

Mitsubishi Digital Electronics America, Inc

Mitsubishi Digital Electronics America, Inc

Mitsubishi Digital Electronics America, Inc

Before you can check error codes the

TV is in shutdown. Meaning TV has recently

TV has not been restarted since the

INSTRUCTIONS to Access Error Code:

Count the 2-DIGIT number.

1st digit will blink X number of times and then

Reference the error code list and determine

Example of Error Code 3

Mitsubishi Digital Electronics America, Inc

The Usual Suspect

POOR AIR CIRCULATION

MAIN/DM BOARD/PANEL or ENGINE

POWER or NET/ML BOARD

NOTE: THIS LIST IS NOT A GUARANTEE OF DEFECTIVE PART

Mitsubishi Digital Electronics America, Inc

USE ONLY THE APPROVED WALL MOUNT.

LT-40151 LT-40153 LT-46151 LT-46153 LT-46249 LT-52151 LT-52153 LT-52249

Remove the 4 screws pictured below and disengage the stand

Mitsubishi Digital Electronics America, Inc

Mitsubishi Digital Electronics America, Inc

KEEP FULL PACKING

MDEA WILL PROVIDE

Mitsubishi Digital Electronics America, Inc

TV WAS IN TIMER MODE FOR

Mitsubishi Digital Electronics America, Inc

Note: This is specifically for intermittent ON/OFF related issues and

Troubleshoot based on specific

If customer can check error code use

Eliminate Setup and Source Issues

Mitsubishi Digital Electronics America, Inc

WHAT IS THE CURRENT CONDITION OF THE TV?

Mitsubishi Digital Electronics America, Inc

SEVERITY AS SEEN ON THE

FREQUENCY WHICH THE

INPUT(S) THAT THE NOISE

ALL THE TIME

CODE RESULT CODE RESULT CODE RESULT

USE THE 3 DIGIT CODE

TV FAILURE (MAIN PWB)

Mitsubishi Digital Electronics America, Inc

CHECK CONNECTIONS ON ALL INPUTS

Mitsubishi Digital Electronics America, Inc

ACCESS TEST PICTURE:

CHECK PICTURE IS EVEN

Mitsubishi Digital Electronics America, Inc

SEE THE SECTION ON

SEE SECTION FOR

Mitsubishi Digital Electronics America, Inc

THE TELEVISION IS NOT INTENDED AS A

SET ALL AUDIO SETTINGS TO DEFAULT

AV RESET (PRESS ENTER)

CAN AUDIO BE HEARD NO

Mitsubishi Digital Electronics America, Inc