WAEL EL KHATIB

Location: UAE, Dubai | Email: waelalkhatib@gmail.com | Mobile: +971529516775

Nationality: Lebanese | DOB: 16/01/1983 | Status: Married
Website: http://waelalkhatib.weebly.com/ LinkedIn: ae.linkedin.com/in/waelalkhatib/
Skype: waelalkhatib
Summary:
A well trained and a seasoned IT Professional having rich and insightful experience of over
10 years with proven experience in managing big IT teams of 20+ Staff. I have IT experience
in many sectors in the technology field (IT Management, IT Project Management, ICT
Infrastructure, Information Security, Security, Application development, Integrations, Mobile,
Cloud, Governance, Audit).
Professional Experience
Hamdan Bin Mohammad Smart University UAE Dubai,
IT Manager

Sep 2012 - Present

Develop and maintain IT services portfolio (applications and operational services)

Forecast and Manage Yearly IT budget and ensure close to 0% deviation

Develop the IT Strategy, Plans, Objectives and KPIs aligned to university vision,
mission and objectives.

Plan and Monitor performance of the division

Process design, management and automation of Learning systems, LMS (Learning

management Systems), LCMS, VLE (Virtual learning environment), ERPs, SharePoint,
learners information system, staff portal etc

Ensure that developed applications meets quality and standards, Review and analyze
existing applications effectiveness and efficiency

IT operations maintenance plans, architectural design (systems and networks), and

close monitoring (of backups, system faults, events etc), scalability plans, security
enhancements etc

Project Management for multiple IT projects using PMP Standards

Develop, design and maintain Disaster Recovery (DR) and Business continuity plan
(BCP)

Information security management representative ISMR for ISO 27001 ISMS and Dubai
government ISR (risk assessment, governance, compliance, change managements,
security incidents, policies & procedure revisions etc)

Develop and conduct customer satisfaction surveys, and perform necessary changes
based on results

Member of HBMSU Ellucian Banner Technical committee where the requirements are
gathered and analyzed, workflows are re-written, IT technical infrastructure is
discussed etc...

Maintenance Management Group MMG LTD, Jun 2005 - Aug 2012) (7 Years 3
Months)
Regional IT Manager (UAE, Qatar) (May 2012 - August 2012) UAE, Dubai

Manage 18 IT employees (Lead, organize, evaluate and train)

Forecast and Manage Yearly IT budgets for gulf (CAPEX OPEX and HR)

Wael El Khatib, mobile: +971529516775

Develop the IT Strategy, Plans, Objectives and KPIs aligned to university vision,
mission and objectives.

Datacenter, Computer Systems, Computer Hardware and networks administration

(Firewalls, Servers, Computers, Laptops, Printers, PBX, email, network, cabinets etc)

Evaluate and select of software and hardware to purchasing and procure when
needed.

Review and approve software licensing

Design and Implement cost reduction projects (paperless systems, automations of

processes etc)

Project management for various projects

IT Governance, development and monitoring of policies and procedures

IT Support for the gulf region

Software Maintenance and support

IT Manager - Head of IT (April 2008 - April 2012) Qatar, Doha

Managing 8 IT Employees

Forecast and Manage Yearly IT budgets (CAPEX OPEX and HR)

Develop the IT Strategy, Plans, Objectives and KPIs aligned to university vision,
mission and objectives.

Datacenter, Computer Systems, Computer Hardware and networks administration

(Firewalls, Servers, Computers, Laptops, Printers, PBX, email, network, cabinets etc)

Project management for various projects

IT Governance, development and monitoring of policies and procedures

IT Support and troubleshooting

Software Maintenance and support

Conduct internal audits and constant follow up related to ISO 9001:2008, ISO
14001:2004, OHSAS 18001:2007

Implemented an in House HR System and transfer it to other countries

Implemented a cost saving paperless system and client reporting and transfer it to
other countries

Performed full integration between Accounting System, Facilities Management

System and Assets Capturing
IT Officer, System & Database Administrator (June 2005 - April 2008) MMG
Lebanon, Beirut

Managing 1 IT Employee

Datacenter, Computer Systems, Computer Hardware and networks administration

(Firewalls, Servers, Computers, Laptops, Printers, PBX, email, network, cabinets etc)

Backup strategy, design and implementation

Software and Application development (In house Backup System, Vendors Evaluation,
Suppliers Monitoring Module, Assets Module, Correspondence Module etc)

Project Manager for Assets Capturing Projects

IT Support for the company with its sister companies (MMG UAE Dubai and Abu
Dhabi, MMG Jordan, MMG Qatar, MMG Syria, PMG Property Masters Group Lebanon,
EEG Energy Efficiency Group, Lebanon)

Software Maintenance and support (Avantis, CRM, Pims, Noria)

Wael El Khatib, mobile: +971529516775

XPERT, Lebanon, Sep 2004 - June 2005 (9 Months)

Senior Developer

Lead a team of developers

Meet with the client, agree on requirements and constant update and follow up

Software Architecture, design and development ( Integrated: Hotel System,

Restaurant System, Accounting System, Money Transfer and Exchange, Stock
Management System)

Database Architecture and Design

Education and Certificates

Higher Education:
Bachelor in Computer Science
2001-2004, Notre Dame University NDU-NLC, Lebanon
Technical Certificates and Trainings:
ITIL foundation V3, 2015, PeopleCert
Legal Controls in Storing and Securing data, 2014, Microsoft, Eversheds
Middle East e-Learning Quality Auditor, 2013, SCIL
Creative Problems Solving & Decision Making, 2013, Spearhead
IMS Internal Auditor ISO 9001, 14001, OHSAS 18001, 2012, LRQA
Tutored Audits, 2012, LRQA
Mastering the Rockefeller Habits, 2012, Ed Capaldi
Internal Communication Training for Managers, 2010, Arcata
IMS Internal Auditor ISO 9001, 14001, OHSAS 18001, 2010, TUV NORD
ISO 9001:2008 Internal Auditor, 2008, BUREAU VERITAS
7 Habits of Highly Effective People, 2008
IT Skills and Experience
IT Management | ITIL | Project Management | Quality IT Management | Software/Applications
Architecture, Integration, Development & Programing | Business Analysis | IT Governance | IT
Troubleshooting, Configuration, Installation, Support & Training | Agile, SDLC, Waterfall |
Microsoft Office | Microsoft Project | Jira | Disaster Recovery and Business Continuity | Cloud
Solutions | Backup & Restore | ERP | VB.Net, C#, VB6, VBA | ISO 27001 ISMS | ISR | CRM |
Domain Controllers (Active Directory AD, DNS, DHCP, TCP/IP, IP Reservations) | Networks
(Internet, LAN, WAN, Wireless, Switches, routers etc) | 24/7 Datacenter Operations |
Microsoft Windows/Servers | Microsoft SQL Server | Microsoft Access | Reporting(Crystal
Reports, Microsoft Reporting Services) | Virtualization (Hyper-V, Virtual PC, VMWare) | Mobile
& Application Development | Antivirus (Symantec, Kaspersky, MacAfee, AVG, AVAST,
Bitdefender) | Firewalls & Security (ISA, Fortinet, Windows) | Hardware: Servers, Computers,
Cabinets & Cabling | AVANTIS Facilities Management FM & CMMS | PIMs | Noria
Languages

Wael El Khatib, mobile: +971529516775

Arabic: Primary Language

English: Fluent
French: Moderate

Wael El Khatib, mobile: +971529516775