BUSINESS ETIQUETTES

INTRODUCTORY THOUGHT

Etiquettes can bring your real value in

the market place as a polished
diamond.

WHATIS
ISAN
ANETIQUETTE??
ETIQUETTE??
WHAT
The rules and conventions governing correct or polite behavior
used in society, in a particular social or professional group setting.

In Business Terms..
Understanding overall business decorum
Treating others with respect and being courteous
Being comfortable around people
Making people comfortable around you
Presenting yourself with the kind of polish that shows you can be taken seriously

WHAT ARE ETIQUETTES ?

Etiquettes are the manners,

protocol or the way of behavior
one presents during his/her
interactions with people.

Every action done in company ought to be done with some

sign of respect, to those that are present
.George Washington

WHY ARE ETIQUETTES IMPORTANT

Professional Etiquette influences success as it differentiates people in a
competitive market.
People who have proper etiquette move up the ladder faster & get rewarded
better.
Without etiquette, you limit your potential, risk your image, jeopardize
relationships that are fundamental to business success.
Be one step ahead, practice the social skills necessary to help you
make a great first impression and stand out in a competitive job
market.

WHYTALK
TALKABOUT
ABOUTETIQUETTES??
ETIQUETTES??
WHY
Seems to be a disconnect in expectations between students and business
owners.
Society has become less formal
Living in a "Fast Food Society
Rushing, cramming numerous activities
Making less time for ourselves
Making less time for our appearance
Lacking of formalities and using slang/abbreviated written and verbal
communications

WHY DO WE NEED ETIQUETTE?

Theres no such thing as a vacation from
good manners.
To be at ease by showing more
confidence and poise in business &
social situations.
Increases the likelihood that your calls,
appointments and emails will be
received positively.
To come across as the polished
professional you really are!

CREATE AN IMPACT

Integrity
Manners
Personality
Appearance
Consideration
Tact

HOW DOES ETIQUETTE BENEFIT

US?
Enables you to be confident in a variety of settings
with a variety of people
Honors commitment , excellence and quality
Modifies distracting
admired conduct

behaviors

and

develops

COMMON BUSINESS FAUX-PAS

Expressing negative attitudes
Wearing inappropriate clothing
Failing to make proper introductions
Disregarding workplace courtesies
Taking messages carelessly

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