Documente Academic
Documente Profesional
Documente Cultură
Business Plan
Executive)Summary)!
Excel Audio is a new audio company taking the audio industry by storm. The start up
company is located in Brisbane, Australia and will be operating purely online targeting
the international market. The future is very bright for the company as the Excel Audio
team plans on producing multiple audio devices to resist the harshest environments
that the world has to offer. Audio devices produced for the harsh environments are
very limited and so is the number of companies producing products for this particular
market. For this reason, Excel Audio will be able to excel in this industry, as
competition is very limited.
Excel Audio is currently in its first year of operation and plans to sell up to 2000
products within the first year. A lot of effort is being put into social media advertising
as this can attract a large customer base. Excel Audio is targeting the social media
platforms YouTube, Instagram and Facebook as these have the largest spectrum of
people. To be precise, Excel Audio is targeting athletic individuals who enjoy listening
to music during physical exercise in in the harsh environments including water, snow,
rain and high altitudes.
Excel Audio will be realising the state of the art waterproof audio device; Water
Sounds, in October 2014. Water Sounds has been created to withstand the harshest
aqua environments that the world has to offer. It can be used during any water sports
including swimming, water polo, sailing, canoeing and diving. The product will be
retailed at $60, which is cheaper than 80% of other waterproof devices. What really
separates the Water Sounds from other waterproof audio devices is that it can
withstand a broader environment range then any other audio device can. This means it
can be used anywhere and for a longer lifespan.
The Excel Audio company was founded by Peter Lewis and Luke Meacle. Peter Lewis
is an exceptional Business Manager, being an expert in marketing and finance. He has
worked in important roles including head of marketing, head of finance and business
2"
!
Excel"Audio"
Table"of"Contents"
1.#BUSINESS#PROFILE#
5!
1.1! BUSINESS#DESCRIPTION#
1.2! MISSION#STATEMENT#
1.3#S.W.O.T#ANALYSIS#
1.4#BUSINESS#OBJECTIVES#
1.4.1!OBJECTIVES!FOR!SALES/PROFITABILITY!AND!ANY!OTHER!FINANCIAL!GOALS!
1.4.2!OBJECTIVES!FOR!MARKETING!POSITIONING!
1.4.3!OBJECTIVES!FOR!INNOVATION!
1.5.#THE#PRODUCT/SERVICE#
5!
5!
5!
7!
7!
7!
7!
8!
2.0#MARKET#AND#COMPETITOR#ANALYSIS#
9!
9!
10!
11!
12!
3.0#MARKETING#PLAN#
13!
3.1#PRODUCT#
3.1.1!WHAT!IS!THE!PRODUCT?!
3.1.2!QUALITY!
3.1.3!SIZES!
3.1.4!BRAND!NAME!
3.1.5!PACKAGING!
3.1.6!AFTER!SALES!SERVICE!
3.2#PLACE#
3.2.1!LOCATION!
3.2.2!INVENTORIES!
3.3#PRICE#
3.4#PROMOTION#
13!
13!
13!
13!
14!
14!
14!
15!
15!
16!
17!
17!
4.0#OPERATIONS#PLAN#
18!
4.1#PRODUCT#DEVELOPMENT#
4.2#PRODUCTION#FACILITIES#
4.3#LOGISTICS#
18!
19!
20!
5#HUMAN#RESOURCES#PLAN#
21!
5.1#THE#MANAGEMENT#TEAM#
5.2#KEY#PERSONNEL#
5.3#EXTERNAL#ADVISORS#
21!
25!
26!
6#FINANCE#PLAN#
27!
6.1#FINANCIAL#FORECASTS#AND#ANALYSIS.#
6.2#SOURCES#AND#USES#OF#FUNDS#
6.3#RISK#ANALYSIS#
27!
27!
27!
7#SCHEDULING#
28!
7.1#GANTT#CHART#
28!
4"
!
Excel"Audio"
1."Business"Profile""
1.1 "Business"Description""
!
1.2 "Mission"statement"
!
Excel Audio aims to provide versatile audio designs that will mould future society with
innovative audio devices aiding businesses, athletes and the average person.
1.3"S.W.O.T"Analysis"
Strength
Weakness
Unique product
Additional features on an already
popular product
Quality product
Broadened target market to
conventional audio products
Expected growth
Easily replicated product
Longevity or life span of product
Opportunities
Threats
"
6"
!
Excel"Audio"
"
1.4"Business"Objectives"
1.4.1"Objectives"For"Sales/Profitability"and"any"other"Financial"Goals"
!
Over the first year, Excel Audio aims to completely cover the initial start up cost and
the sell the first batch of products (1700 units). This means that in total Excel Audio
will have to have a sales value of $75,000. This goal can be easily achieved, as audio
devices are very popular in todays market. Along with this the Excel Audio Company
will be purely online which will reduce overhead costs.
1.4.2"Objectives"For"Marketing"Positioning"
!
Within the first year Excel Audio aims to have a significant customer base similar to
that of the now multi-million-dollar empire that is GoPro. With similar concepts of
taking a normal device and fitting it out so that it can function in extreme
environments. Due to this factor we expect a similar growth, as our product is a
revolutionary remake of a standard device. Therefore we expect a significant growth in
product awareness.
1.4.3"Objectives"For"Innovation"
!
Over the next 2 years further development of the product will continue, by releasing
further versatile devices suited to different extreme climates and situations; such as
rock tunes which are specifically designed for the adventurous orienteer. The
original wet area device will be further improved, as further advancements in
technology develop, this may look like releasing on ear headphones for sports such as
rowing where the overall size does not affect the performance.
1.5."The"Product/Service"
Excel Audios current primary product is the waterproof earphone. Our waterproof
earphones are designed with the highest quality material to insure maximum protection
from the worlds harshest environments to suit anyones lifestyle and adventures.
Our product would be more desirable by customers as our product is built with firstclass material to give consumers the best audio experience. This means extended use of
the product can be achieved while still maintaining great audio quality. Along with this
the product will be retailed at a much cheaper price compared to other waterproof
audio devices.
8"
!
Excel"Audio"
2.0"Market"and"Competitor"Analysis
2.1: Current Trends
The audio industry continues to develop very rapidly as mobile phones, computers and
music become more easily available. The industry is definitely on the rise and will
continue to grow for many years to come. This will mean that the Excel Audio
products will be constantly needed and wanted by the general population. Though the
audio industry has been a live for a long time, the waterproof audio device industry is
just starting up. There has been a lot of success surrounding current waterproof audio
industries Life Proof and X-1 Audio. Major audio companies including Sennheiser, Dr
Dre and Sony have made clear predictions that all forms of audio devices will most
likely be waterproof in the future (News.com, 2014). With audio devices becoming a
necessity, this will be a major benefit for our company, as more customers will be
drawn towards waterproof audio devices.
2.2"Target"Market"
Segmentation
Factors
Sex
Male
Age
18-25
Occupation
Family
Single
Income
General info
Industry
Private
Geographic
Attitude
Lifestyle
Usage rates
Desired
benefits
"
The target market for the Water Sounds product is the middle class young adult males.
This is the target market as these individuals are generally very into exercise and fitness.
It is also during this age that they will generally be spending a lot of their income. For
these reasons Excel Audio believes that this target audience will enjoy the Water
Sounds product.
10" Excel"Audio"
!
2.3"Competitor"Analysis
Company
Name
Size
Years in Business
Product/Service
Life Proof
Medium
X-1 Audio
Small
H1 Audio
Small
2012-Present (2 years)
Aqua Pac
Medium
Sennheiser
Large
Audio Devices
Sony
Large
There is a limited amount of competitors for Excel Audio. As the waterproof audio
industry is still developing many companies are still in the start-up phase. Life Proof,
X-1 Audio and H1 Audio were opened in 2011-2012, which is only 2-3 years ago. As
they have only been operating for a short time, this will allow Excel Audio to be
competitive as other companies are still trying to develop a customer base and expand.
Aqua Pac, Sennheiser and Sony are larger companies that have been operating for 3070 years. These companies have developed a strong customer base and are
internationally known. However they have just recently released their waterproof audio
devices so they are still trying to expand their customer base. This will allow Excel
Audio to compete strongly against all companies as the waterproof audio industry is
developing and customers arent fully aware of the availability.
2.4"P.E.S.T.E.L
Factors
Impact on Market
Political
Environmental
Cost of Materials
The cost of materials used to make the product may become more
expensive as that specific resource may become more or less abundant
in the environment.
Socioeconomic
Technological
Technological Advancements
As technology becomes more advanced the cost to produce the product
will reduce and make our profit margins greater
With further technological advancements our product can evolve and
improve making further opportunities for sales and enlargement of target
markets.
Economic
Legal
12" Excel"Audio"
!
3.0"Marketing"Plan
3.1"Product"
3.1.1"What"is"the"Product"
!
3.1.2"Quality"
!
3.1.3"Sizes"
!
The product will come in one-size fits all with different sized ear buds for the
independent situation of the user to allot maximum comfort and quality of the product
for each user. The headband is made of flexible yet stretchable silicone to allow for any
head size or shape.
3.1.4"Brand"Name"
!
In the beginning it is vital to maintain a high standard to make a name for this
business, so it is vital that all compliant and advice dealt by the customers is moved on
immediately to reduce the likelihood of issues arising later.
3.1.5"Packaging"
!
The product will be packaged in a clear plastic sealed box with the headphones clearly
displayed in the centre similar to that of the packaging of the GoPro.
3.1.6"After"Sales"Service"
!
Excel Audio promotes itself as providing the best customer service available. This
means that we are constantly checking emails and answering phone calls to fulfil our
customers needs. We offer full refunds if the product is faulty or if they are not happy
with the product. We are one of the only companies to offer 24/7 customer service.
No other audio company provides this service.
"
14" Excel"Audio"
!
"
3.2"Place"
3.2.1"Location"
!
The Warehouse is situated at 74 Robinson Road, Virginia. This location is less than 4
km from the Australia post distribution centre in Virginia. This strategic placement will
allow easy shipment and movement of stock from the floor customer. This will also
reduce shipping costs and times creating a better service for the customer.
3.2.2"Inventories""
!
All products will be sold online. Therefore there will be no Flagship store. Rather then
that Excel Audio will be getting an original storage warehouse. This allows for a greater
span of potential customers to access information relating to Excel Audio. For the first
year Excel Audio will be based in Brisbane to minimise the shipping cost (as most of
the targeted customers live in densely populated regions such as this).
The location will be able to hold up to 50,000 units at anyone time. For the first year
stocks will be limited to 1700 units so we dont have to order much stationary. This
protocol will enable initial efficiency, as there is more space to learn in whilst keeping
cash flow going and lowering out of pocket expenses.
16" Excel"Audio"
!
3.3"Price
Looking at competitors in the market we believe a retail price of $60 is acceptable as
multiple other long lasting companies sell their sports based headphones at
approximately $120, this makes us the lowest priced product on the market as well as
the best quality and additional features.
These prices will more than likely grow over the next 2 years as further improvements
and additional features will be added to the original product therefore reasoning an
approximate growth of 20% in retail price.
Other factors that will affect the cost and retail prices of this product include increased
labour and material costs or increase to import tariffs, electronic goods taxes and an
increase in GST.
3.4"Promotion
Excel Audio will promote the product online and public display advertisers
(billboards), as both methods are cheap and effective informing tools. Both these
methods of marketing are categorised under gorilla marketing techniques that have
become propionate.
Online marketing is perfect for Excel Audio as the product sale is solely online. With
effective promotions on Facebook and similar social medias, linking the excel audio
website is simple and effective. This method is also inexpensive and easy to implement
and expand further.
See Appendix (1-2)
Outdoor advertising and Billboard advertising is an appropriate choice for this product
as it reaches many unfocused and bored customers whilst in traffic as the
adventurously themed promotions incite imagination whilst being disengaged. This will
create a positive subliminal connection in the consumer between the product and fun
and adventure.
See Appendix 3
4.0"Operations"Plan
"
4.1"Product"Development""
!
The Water Sound earphones are currently in the introduction stage (seen in the photo
below). The Excel Audio team is currently in the process of advertising the product to
the general public through radio ads, social media and word of mouth. This is being
done because we are a new company. For this reason the current customer base is very
small, as the product is not well known. For this reason an increased amount of effort
is being put into advertising in hope of increasing sales and popularity. A lot of
research is currently being done on competitors and how the Excel Audio team can
surpass their products. Excel Audio is communicating with various marketing and
finance specialists to try and maximize the ways in which the company can grow.
Further research is being done on the different material options for the earphones in
hope of finding a material that is both cheap and extremely resilient to the harsh aqua
environment.
"
18" Excel"Audio"
!
"
4.2"Production"Facilities"
The Excel Audio team has chosen China as the location for production. China has
been chosen as the location for all forms of production as production prices are very
low in China compared to Australia. After visiting China, Excel Audio has found a
manufacturer, Wallytech Electronics Co., LTD. Wallytech Electronics have been
operating since 2008 and provide quality earphones to multiple audio companies such
as Sony and Jetts. Their main warehouse is located in Guangdong, China and has over
70 employees. All forms of manufacturing will be done in China through the Wallytech
Electronics Company. After all forms of manufacturing are done, the Wallytech
Electronics Company will send the products to the Excel Audio warehouse located in
Brisbane. Products will then be packaged at the Excel Audio warehouse and then sent
out to customers through postage.
The average lead-time is 10 days for the product to be manufactured and sent to the
Brisbane warehouse. A further 1-day is needed to package the products and sent it to
Auspot. The average postage time from Auspost to the customers doorstep is 1-3
days. The whole process from manufacturing to the product being in the customers
possession is 12-15 days.
4.3"Logistics"
The Water Sound earphones will be distributed to the customers through postage.
Excel Audio will be partnering with the well-known company Auspost to help
distribute products effectively and efficiently. Auspost has been chosen over other
distributing companies as they provide cost effective postage methods as well as
providing excellent customer service and reliability. The Auspost Company is very
reliable, as they have been operating within Australia for over 200 years. They have
become one of Australias largest and most well known distributing companies and
have received countless amounts of positive feedback from both the general public
and other business partners.
20" Excel"Audio"
!
5"Human"Resources"Plan
5.1"The"Management"Team
Peter Lewis and Luke Meacle created Excel Audio. Both individuals are active and fit
individuals who also have a significant interest in music and quality audio. Both parties
had a vision of improving the training experience for the average and elite personal.
This vision has been put into action during the first nine months in 2014.
Luke Meacle has specialised in Information technologies and business management for
10 years, aiding in the design and development of multiple audio and visual
communication devices during his service in the Royal Australian Army as an
Electrical/Mechatronic Engineer. Previous to this he completed a Diploma of
Business Management at the University of Queensland. With a significantly diverse
range of expertise he is crucial to the future of Excel Audio.
- For resume see Appendix
Peter Lewis is an experienced business manager with a successful record of increasing
production, profits, business efficiency and reducing business costs. Peter Lewis is a
graduate from the University Of Queensland with a degree in Finance and Marketing.
With extensive previous work experience in a number of fields but he wished to
pursue in business management. With outstanding communicating skills, developed
while working in multiple management roles and during University.
- For resume see Appendix
JOB DESCRIPTION 1
COMPANY: Excel Audio
JOB TITLE: Marketing Manager
DATE: 30 September 2014
REPORTS TO: Mr Lewis and Mr Meacle
APPROVED BY: Luke Meacle
MANAGERS SIGNATURE: LTMeacle
JOB SUMMARY
As the head Marketing Manager you will be producing appropriate advertisements for
the company. The advertisements must be appropriate for the target market and attract
attention from the public. You will be in charge of analysing methods to produce more
customers and expand the brand name.
REPORTING RELATIONSHIPS
As the Marketing manager you will report to both Luke Meacle and Peter Lewis
(CEOs). For the first year you will work alone. In the future years, if funds permit a
small team will be assigned to you. They will assist you produce advertisements for
social medias and outdoor advertisements. Following this period more assistants and
developers will be hired.
DUTIES & ESSENTIAL JOB FUNCTIONS
As the marketing manager you will have the job of developing copious amounts of
essential marketing campaigns and developing methods to increase the customer base.
QUALIFICATIONS
The minimum qualifications required for this position include:
2 years minimum experience in marketing
High school certificate
Can work with Photoshop and Final Cut Pro
PREFERRED SKILLS
Creative skills
Knowledge of marketing techniques
Leadership
For job advertisement see appendix 6
22" Excel"Audio"
!
JOB DESCRIPTION 2
COMPANY: Excel Audio
JOB TITLE: Human Resources Manager
DATE: 30 September 2014
REPORTS TO: Mr Luke Meacle
APPROVED BY: Luke Meacle
MANAGERS SIGNATURE: LTMeacle
JOB SUMMARY
As the Human Resources Manager you will be in charge of company statistics,
information relating to products sold and shipment services. As the Human Resource
manager, it is expected that you have extensive leadership skills that can be and will be
shown on a regular basis, of which must first be vouched for by a previous employer.
REPORTING RELATIONSHIPS
As the Human Resource Manager you will report to both Luke Meacle and Peter Lewis
(CEOs). For the first two years you will only work with a small group of employees
who run the floor moving, stocking and shipping the product. Following this period
more floor staff may be hired depending on the stability and success of the company.
DUTIES & ESSENTIAL JOB FUNCTIONS
As the Human Resource Manager, you will have the duties of making sure that floor
operations operate effectively and efficiently. This includes operating the operations
for the companys stocktaking, packaging and shipping procedures.
QUALIFICATIONS
The minimum qualifications required for this position include:
Previous 2 years minimum experience as Human Resource Manager
College certificate
PREFERRED SKILLS
Natural leadership skills
Excellent communication skills
Resourcefulness
Efficient worker under pressure
Constant loyalty
For job advertisement see appendix 7
JOB DESCRIPTION 3
1
COMPANY: Excel Audio
JOB TITLE: Floor Staff
DATE: 30 September 2014
REPORTS TO: Human Resources Manager
APPROVED BY: Peter Lewis
MANAGERS SIGNATURE: LTMeacle
JOB SUMMARY
As a member of the Floor Staff you will have the task of operating the companies
packaging, boxing, moving objects and performing various forms of laborious work.
The operation of packaging will include receiving the products from the manufacturer
and individually putting each one into a package. The operation of boxing will include
neatly placing 24 packaged products into a box ready for posting. You will also be
asked to perform other tasks such as moving boxes around and cleaning.
REPORTING RELATIONSHIPS
As a member of the Floor Staff you will be reporting to the Human Resources
Manager. The Human Resources Manager will be allocating you with tasks to
complete. If he is not present you will then report to Mr Lewis and Mr Meacle.
DUTIES & ESSENTIAL JOB FUNCTIONS
Packaging
Packing the boxes
Moving objects around the warehouse
Cleaning
QUALIFICATIONS
The minimum qualifications required for this position include:
There are no previous requirements required for this job
PREFERRED SKILLS
Excellent Communication
Hard working
Very persistent in all jobs handed
Loyalty to the company
24" Excel"Audio"
!
5.2"Key"Personnel"
!
Owners!
Share!Holders!
Co!Founder!
Peter!Lewis!
Accounting!
manager!(external!W!
see!external!
advisors)!!
Co!Founder!!
Luke!Meacle!
Marketing!Team!
(yet!to!be!hired)!
Human!Resource!
Manager!(yet!to!be!
hired)!
Floor!Team!
(yet!to!be!hired)!
Position
Accounting
(External)
(External)
(External)
Marketing Manager
See appendix
5.1
1 Full time
$60000
Human Resources
Manager
See appendix
5.2
1 Full time
$55000
Floor Staff
(External)
3 Part time
$50000
5.3"External"Advisors"
Role
Name
Details
Accountant
Solicitors
Banker
Australian CommonWealth
Bank
Phone: 13 1998 24
Address: 67 Robinson Rd East Virginia 4014
Brisbane Consulting
Trade
Associations
Consulting
26" Excel"Audio"
!
6"Finance"Plan"
6.1"Financial"Forecasts"and"Analysis.""
See appendix for projected profit and loss statements, projected balance sheet and
break-even analysis.
6.2"Sources"and"uses"of"funds""
The business will need $30,000 to start up. This will be used for the various costs
displayed on the balance sheet including stationary, shipping, employee fees and
general administration. The Co-Founders Peter Lewis and Luke Meacle have 10,000
worth of capital that will be used to order the first round of stock and lease the
warehouse for the first 3 months. The following 20,000 will be requested from
investors. If the business is as projected the Excel Audio Company will not be able to
fully repay investors in the first year, as projected profits are $16,000. However it is
expected that the market will grow very rapidly and the full payments will be made in
the second year.
6.3"Risk"Analysis""
There are multiple risks that will be taken during the start up of the Excel Audio
Company. Certain Financial risks include not having a customer base which is able to
sustain costs. If the market does not accept and purchase the product, the funds will
not be met to sustain the company. A second risk being taken is having the products
manufactured in China. This is risky as the company doesnt manufacture the product
themselves and therefore the company cannot monitor the manufacturing process. A
third risk is that in the first year the profit is very minimal so there is a risk that we that
company wont be able to sustain future operations. If the projected profit is not
withheld the company may not be able to continue production for the future.
7"Scheduling""
7.1"Gantt"Chart"
!
!
!
!
!
!
!
!
!
28" Excel"Audio"
!
Appendices!
Appendix 1
Appendix 2
Appendix 3
Appendix 4
Resume
Luke Thomas Meacle
Contact details
Contact telephone number: (07) 3261 7337
Mobile telephone number: 0437716597
Email address: 4meacllu@nudgee.qld.edu.au.com
Postal address: 25 Rushworth Street Brisbane, QLD, 4036
Career objective
I dream to create and develop innovative devices that will aid the changing world in all
areas. With large knowledge of electronics, audio manipulation and
transmission, business operations and marketing after completing a Diploma of
Business Management at the University of Queensland whilst completing a degree in
the army for communication technologies.
Education
University of Queensland
2005-2007
Diploma of Business Management
30" Excel"Audio"
!
Appendix 5
Resume
Peter Lewis
Contact Details
45 Jude Street
Bracken Ridge, QLD, 4017
Mobile: 0447 400 045
Email: peterlewis@gmail.com
Personal Statement
Hello, my name is Peter Lewis. I am an experienced business manager with a successful
record of increasing production, profits, business efficiency and reducing business costs. I
graduated from the University Of Queensland with a degree in Finance and Marketing. I
have had previous work experience in a number of fields but wish to pursue in business
management. I have outstanding communicating skills, which I have developed while
working in jobs that I have had previously. As a person I am naturally very persistent, hard
working and confident in all jobs that I am given. My interests and passions include rugby,
weight lifting and adventurous outings such as camping and fishing.
Work history
Head of Marketing
Howard's Storage World, Perth
December 2004 January 2006
Key responsibilities:
Volunteer History
TAPPS
Cottesloe, Perth
March 2012 July 2012
Key Responsibilities:
Organizing Games
Preparing Meals
Listening and Communicating with older people
Education
St Josephs Nudgee College
1998-2000
Overall Position: 1
Subject Selected and grades
Physics: ____________________A
Business and Management: ___ A+
English:____________________A
Study Of Religion: ___________ A
Maths B: ___________________A+
Economics: ________________ A+
Queensland University
2001-2004
Marketing and Finance Degree
Interests and hobbies
My passions and interests include:
Rugby
Weight Lifting
Fishing
Camping
Traveling
Referees
Ben Numanga, Manager, Howard Storage World
Phone: (08) 92872394
21 Horgan Street, Fremantle, Perth
Email: howardstorageworld@gmail.com
34" Excel"Audio"
!
36" Excel"Audio"
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
38" Excel"Audio"
!
Bibliography,!
"8 Ways to Come Up With a Business Idea." Entrepreneur. N.p., n.d. Web. 7 Sept.
2014. <http://www.entrepreneur.com/article/225513>.
"Balance sheet." - Writing a Business Plan. N.p., n.d. Web. 7 Sept. 2014.
<http://www.business.gov.au/business-topics/business-planning/writing-abusiness-plan/how-to-write-a-business-plan/Pages/balance-sheet.aspx>.
"Balance sheet." - Writing a Business Plan. N.p., n.d. Web. 7 Sept. 2014.
<http://www.business.gov.au/business-topics/business-planning/writing-abusiness-plan/how-to-write-a-business-plan/Pages/balance-sheet.aspx>.
"Budget sales forecast template." Help and guidance. N.p., n.d. Web. 7 Sept.
2014. <http://learn.nab.com.au/tag/tools-andcalculators/?own_cid=shortURL:smallbusinesstools>.
"Example SWOT analysis." Home. N.p., n.d. Web. 6 Sept. 2014.
<http://www.business.qld.gov.au/business/starting/market-customerresearch/swot-analysis/example-swot-analysis>.
"How to Write the Financial Section of a Business Plan." Inc.com. N.p., n.d. Web.
6 Sept. 2014. <http://www.inc.com/guides/business-plan-financialsection.html>.
"Market research." Home. N.p., n.d. Web. 7 Sept. 2014.
<http://www.business.qld.gov.au/business/starting/market-customerresearch/market-research-basics>.
"Market research kit." Home. N.p., n.d. Web. 7 Sept. 2014.
<http://www.business.qld.gov.au/business/support-toolsgrants/tools/market-research-kit>.
"Pricing products and services." Home. N.p., n.d. Web. 7 Sept. 2014.
<http://www.business.qld.gov.au/business/running/marketing/pricingproducts-services>.
"Using Market Research For Product Development | B2B International." B2B
International Using Market Research For Product Development
Comments. N.p., n.d. Web. 7 Sept. 2014.
<http://www.b2binternational.com/publications/product-developmentresearch/>.
"Using social media to market your business: the basics." Home. N.p., n.d. Web. 7
Sept. 2014.
<http://www.business.qld.gov.au/business/running/marketing/online!
marketing/social-media-business>.
40" Excel"Audio"
!