Reginald Morrow

rm715612@ohio.edu
7 A Atlantic Ave.
Athens, OH 45701
731.621.9842

Education

Art Institute of Ohio Cincinnati, Ohio

April 2012| A.A.S. Video Productions and Communication
Ohio University Athens, Ohio
July 2013 May 2016 | B.S.S. for Leadership in Public Affairs through Cross Cultural Communication and
Media

Customer Service Experience

Reservations Assistant / Guest Services December 2013 Present
Ohio University Baker Center| Athens, Ohio 45701

I am able to work with faculty, staff, departments, and student organizations by setting up,
organizing, and seeing through events and reservations that are made through the Baker University Center.

One of the most critical things we do are answering phones; we have to provide a welcoming and
supportive voice on behalf of the university to assist with public needs

I am able to work with the Graduate Assistant in providing superb customer service, appropriate
office etiquette, and completing task that range from posting flyers around campus to daily update tasks

As a reservation assistant, we occasionally required to assist with set-up crews in which we are to flip
the set-up for events in the Ballroom, Multi-Purpose room, Student Lounge, etc.
Front Desk / Night Auditor
July 2012 Present
Hampton Inn | Athens, Ohio 45701

Working night audit we have to balance hotel accounts which involve calculating corporate and
negotiated rates, discounted rates, third party reservations, and any outstanding accounts for that day.

Manage guest accounts, which require working with an online system to help anticipate the needs of
our loyalty members.

Maintaining the hotel entails keeping up with the daily demands of cleaning the hotel, doing floor
specific and public area sweeps, and answering guest maintenance request in an expedient manner.

Answer phones in a professional manner, whole following a script. Weekly test calls were required to
ensure quality phone service

Manage guest complaints in a professional manner while sustaining ideal etiquette and customer
service.
CS Manager, EOD Auditor
December 2010 April 2012
Bed Bath and Beyond | Cincinnati, Ohio 45040

Supervised All Opened Registers

Opened and Closed Registers
Balanced Accounts and Cash for End of Day
Answered Phones
Customer Service Managing

Video Production Experience

Freelance Work and Education

June 2012 Hired to work for Wings Model Managements Spring Fashion Show as the Editor in Chief
and StediCam Operator.

April 2012 Freelance, hired by the collaboration of Life Dynamics and Whole Living Journal out of
Cincinnati, OH, as a Camera Operator, Set Designer, and Co-Director.

April 2012 Independent Freelancer for New Generation Ministries out of Martin, TN. Worked as
Camera Man and Live Visual Media Specialist.

March 2012 Worked as a freelance Director, Set Designer, and Editor for the business,
ProspectStream, based out of Cincinnati. Video is currently posted on their website.

2001-2010 I served as the Television Studios: Sound Director, Floor Director, and Camera Op. for
our family T.V. business

Completed Coursework in Major Includes:

Digital Cinematography, Fundamentals of Editing, Feature Analysis, Intro to Digital Filmmaking, Motion
Graphics, Fundamentals of Audio, Screenwriting and Storytelling, Cinematography, Image Manipulation, PreProduction and Directing, Studio Production, and Survey of Film.

Extra-Curricular and Honors

Freelance Videographer and photographer

Youth League Basketball Coach
Awarded Best Director

Skills

Microsoft Office, Adobe Suites, People Oriented, Organized, Knowledgeable of PC and Apple, Critical
Thinker, Good with Group and Individual Work, Good Communication Skills, Focused, Good Listener, selfmotivated, Professional Phone and Office Etiquette