Ricky Kumar Sabhikhi

(919) 757-5359 (cell phone)

ricky.sabhikhi@gmail.com
Objective: To gain more experience in computer programing and software for
Geospatial Information Systems and to learn the business role of a successful
company.
EDUCATION
May 2015
(Anticipated Date)

North Carolina State University

Masters of Geospatial Information Systems and Technology
Current Relevant Courses:

GIS 540 Geospatial Programming Fundamentals: Learning how to use Python code in
order to effectively complete batch processes pertaining to maps.
GIS 510 Introduction to Geographic Information Science: Learned how to use Arc Map
software to answer analytical questions in regards to map making.
May 2007

East Carolina University

Bachelor of Science in Business Administration, Marketing
GPA 3.9/4.0

EXPERIENCE

ACS/Xerox, Cary, NC (2007 2013)

January 2009- August 2013

Administration)

Project Support Associate Analyst (Pension

Promoted to Project Support Associate Analyst from customer service role.

Reviewed detailed errors that occur when customers request pension estimates.
Proficient in excel spreadsheets and databases to calculate complex formulas for
the pension plan.
Efficient communicator in providing the best solutions to meet client needs.
Trained team members on pension calculations and reviewed their work for
quality.

Wrote claims and appeals letters to the client when requested.

Organized and developed payment schedules for a clients pension.

August 2007 December 2008 Customer Service Representative

Provided insurance education to clients according to the clients individual needs.

Successfully handled multiple client escalations and concerns effectively.
Multitasked by using various software to look up information and record
participant transactions in the database.
Outstanding performance in monthly quality performance reviews based on an
average of 30 calls per day.
Elected as a mentor for new representatives for the company within a year of hire.

Other Experience
Lowes Foods, Cary, NC

June 2001- July 2007

Customer Service Representative

Handled multiple clients in a fast paced environment while effectively

communicating with customers.
Handled stock and grocery supplies for the store management

Skills
Microsoft Word, Excel, PowerPoint, Access, basic SQL, basic Python, ArcMap .
Honors and Activities
Lifetime member of Beta Gamma Sigma
o Honor society serving business programs accredited by AACSB International
Former member of Phi Kappa Phi
o Accepts Seniors ranking in the top 10% of their class.
Received consecutive positive performance reviews from management including a
promotion within a year