Documente Academic
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Objective
To obtain a challenging and educational position as a Law Clerk with a lucrative company where I can
utilize the tools and information learned through my education at Niagara College in the Law Clerk (Coop) Program.
Skills
Education
Law Clerk (Co-op Program)
June 2008
Experience
NCC Girls Dorm Staff
Joanne Morin
2619 Niagara Parkway, Fort Erie, Ontario, L2A 5M4
Phone: 289-821-2832 E-Mail: jmorinlc@gmail.com
families
Assist the Dorm Director and Assistant Director in night supervision, emergency coverage,
problem solving, discipline, and programming
Administrative Assistant
Assisted the Office Manager with daily tasks to ensure smooth operations of the office
Handled incoming phone calls in both French and English and transferred appropriately as needed
Recorded French voiceovers for training modules
Updated staff on daily calendar items on board and through work messenger system
Handled basic troubleshooting calls for clients using services websites
Filed, printed, photocopied, faxed documents
Convergys, Welland, ON
Handled incoming customer phone calls and assisted with the following (but not limited to)
questions regarding billing, overages, credits, plan inquiries, and device troubleshooting
Within 8 months was promoted to the Commitments Department, handled customer issues referred
from the Inbound Customer Service Department that required a call back or follow-up to ensure
customer satisfaction
Promoted to Resolution Specialist due to performance and call resolution abilities, as part of a
small team worked to problem solve difficult situations or respond to irate callers and took
negative or positive feedback from a customer regarding their interaction with the Customer
Service Representative, reduced call escalations to management by resolving customer issues
Volunteer Work
Assisted with leading a small group of children in Sunday morning in Kids Church ministry
Helped with administrative organization for activities and materials required for the groups during
their small group time
References
2
Joanne Morin
2619 Niagara Parkway, Fort Erie, Ontario, L2A 5M4
Phone: 289-821-2832 E-Mail: jmorinlc@gmail.com