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Joanne Morin

2619 Niagara Parkway, Fort Erie, Ontario, L2A 5M4


Phone: 289-821-2832 E-Mail: jmorinlc@gmail.com

Objective
To obtain a challenging and educational position as a Law Clerk with a lucrative company where I can
utilize the tools and information learned through my education at Niagara College in the Law Clerk (Coop) Program.

Skills

Computer Software Knowledge Teranet, Conveyancer, DivorceMate, ACL, Microsoft Office


Customer service and office experience, excellent communication skills
Bilingual French and English
Works well in a team effort
Takes initiative and strong work ethic
Independent, efficient, dependable, and flexible
Problem solving and strives to learn

Education
Law Clerk (Co-op Program)

September 2014 Present

Niagara College Canada, Niagara-On-The-Lake, ON


Maintained an Average of 95% (Presidents Honor List) in program

Real Estate and Conveyance Law 1&2


Estates Law
Computer for Legal Office 1&2
Litigation
Introduction to Canadian Law
Credit Law
Business Communications

Ontario Secondary School Diploma (OSSD)

June 2008

Niagara Christian Collegiate, Fort Erie, ON

Experience
NCC Girls Dorm Staff

September 2012 Present

Niagara Christian Collegiate, Fort Erie, ON

Promoted from weekend relief to new position of night staff


Mentor and provide support to 65 girls aged 12-18 in residence during their time away from their

Joanne Morin
2619 Niagara Parkway, Fort Erie, Ontario, L2A 5M4
Phone: 289-821-2832 E-Mail: jmorinlc@gmail.com

families
Assist the Dorm Director and Assistant Director in night supervision, emergency coverage,
problem solving, discipline, and programming

Administrative Assistant

March 2012 April 2014

Dunk & Associates, Thorold, ON

Assisted the Office Manager with daily tasks to ensure smooth operations of the office
Handled incoming phone calls in both French and English and transferred appropriately as needed
Recorded French voiceovers for training modules
Updated staff on daily calendar items on board and through work messenger system
Handled basic troubleshooting calls for clients using services websites
Filed, printed, photocopied, faxed documents

Customer Service Representative & Resolution Specialist

September 2008-May 2010

Convergys, Welland, ON

Handled incoming customer phone calls and assisted with the following (but not limited to)
questions regarding billing, overages, credits, plan inquiries, and device troubleshooting
Within 8 months was promoted to the Commitments Department, handled customer issues referred
from the Inbound Customer Service Department that required a call back or follow-up to ensure
customer satisfaction
Promoted to Resolution Specialist due to performance and call resolution abilities, as part of a
small team worked to problem solve difficult situations or respond to irate callers and took
negative or positive feedback from a customer regarding their interaction with the Customer
Service Representative, reduced call escalations to management by resolving customer issues

Volunteer Work

September 2008-May 2010

Faith Tabernacle, Childrens Ministry, Welland, ON

Assisted with leading a small group of children in Sunday morning in Kids Church ministry
Helped with administrative organization for activities and materials required for the groups during
their small group time

References
2

Joanne Morin
2619 Niagara Parkway, Fort Erie, Ontario, L2A 5M4
Phone: 289-821-2832 E-Mail: jmorinlc@gmail.com

Jennifer Siemens, Faculty


Law Clerk (Coop) Program, Niagara College
Phone: 905-325-8967 Email: jsiemens@niagaracollege.ca
Chris Baird, Vice Principal
Niagara Christian Collegiate
Phone: 905-871-6980 Ext. 2489 Email: cbaird@niagaracc.com
Rosemary Legge, Girls Dorm Director
Niagara Christian Collegiate
Phone: 905-871-6980 Ext. 4000 Email: rlegge@niagaracc.com
Anita Schmoll (Character Reference)
Phone: 905-401-1577
Angela Ettinger, Family Ministries Director
Evangel Pentecostal Church
Phone: 905-827-0251 Email: angelaepc@cogeco.net

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