USER EXPERIENCE DESIGNER

MARK A. LITTLE
(503)729-9224

A.LITTLE.MARK@GMAIL.COM

Skills Summary:
A motivated UX professional with experience delivering proven solutions through user experience research,
user centered design, and iterative testing
A pragmatic professional, adding measurable value regardless of the complexity and time constraints of
multiple projects, reliably delivering detailed user stories and actionable depictions of systems and
interactions
I can readily step into an Agile workplace and facilitate project inception activities, or drop into the Scrum
team and deliver effective designs for complex systems

Experience:
Oct 2014 Apr 2015
6 Months

Clinicient Inc.
User Experience Designer
In just a short amount of time at Clinicient, I was able to accomplish quite a lot, coming into the
organization and introducing story mapping, user research, rapidly iterative user testing, personas, UX
principles, and in general; a new kind of consideration for the people actually using the product. It was the
first time that the company had engaged with the UX proficiency and it represented a radically different way
of releasing software.

Oct 2010 Oct 2014

4 Years

Tripwire Inc.
User Experience Engineer
My responsibilities at Tripwire were the concurrent, direction of project teams toward a deeper
understanding of the problem space and the customer personas involved, while designing effective and
engaging experiences for complex web and desktop applications. I consistently delivered customer value
across multiple simultaneous projects, each requiring customer research, design, and iterative testing.
I take great pride (and pleasure) in my scientific approach to complex design; beginning with a hypothesis
vision and testing that with knowledgeable participants before refinement. At the same time, it is the clear
communication of expectations and my ability to work closely with developers and other team members
that sees the designs implemented and the value realized.

Jan 2008 Oct 2010

3 Years

Con-way Freight
Usability Analyst
As a usability analyst for Con-way I worked with a variety of project teams to help them understand the
unique characteristics of their primary users, and design accordingly. I implemented a customized research
strategy for each project based on specific business needs, time constraints, user populations, and project
development methodologies.
At Con-way I evangelized the importance of the user experience while proving the benefits of a usercentered design; growing the reach of UX to include work for Con-way Multimodal, pickup and delivery,
billing, hiring, long haul, freight inspections, and others. Project engagements frequently included research,
design, and testing responsibilities.

Sept 2006 Jan 2008 University of Idaho, Moscow, ID

2 years
Usability Research Intern
As a usability research intern I used administrative goals and demographic information paired with student
interviews to establish robust, data-driven personas. Using the personas as a foundation, I established user
workflows through cognitive walkthroughs and card sorts to understand what users were trying to
accomplish and how they described it. Understanding this, I was able to develop low-fidelity prototypes of
pages and their subsequent hierarchies to test and refine.

Education:
Masters of Science - Human Factors Psychology, May 2008
University of Idaho, Moscow, ID
Bachelors of Science - Psychology, June 2006
Oregon State University, Corvallis, OR