1. Identify types of groups and group characteristics.

2. Discuss group formation and techniques for building effective teams.

3. Define managers and discuss the changing nature of management.
4. Discuss the role of the manager.
5. Review the relationship between factors affecting leadership potential.
6. Describe the difference between leadership and power.
7. Discuss different philosophies of leadership, creative leadership, and followership.
8. Describe methods to effectively manage projects
9. Identify and discuss project management tools.
10. List the variables relating to employee behavior.
11. Discuss methods for improvement of employee morale.
12. Describe needs-based theories of motivation.
13. List job related factors that affect employee motivation.
14. Discuss strategies to enhance employee motivation.
15. Identify the causes, physical effects and symptoms of stress.
16. Discuss techniques to manage stress effectively.
17. Review both legal and illegal types of interview questions.
18. Discuss techniques to maximize the information gained during an interview.
19. Discuss techniques used to select employees.
20. Discuss the purposes of the orientation and training of employees.
21. Discuss techniques to enhance employee orientation and training.
22. Describe the provisions of the Occupational Health and Safety Act.
23. List common health and safety hazards in the workplace.
24. Discuss techniques and strategies for developing effective health and safety programs.
25. Discuss the impact of Acquired Immune Deficiency Syndrome (AIDS) and other STDs on the work
environment and on hiring practices.
26. Describe the types of supervisory communications.
27. Discuss non-verbal communication.
28. Discuss barriers to effective communication.
29. Discuss the importance of developing effective listening techniques.
30. Review the costs and benefits associated with holding meetings.
31. Review the purposes served by holding meetings.
32. Identify common problems encountered during meetings.
33. Discuss techniques to enhance the effectiveness of meetings.
34. Review the purposes and types of performance appraisals.
35. Describe systematic bias and common rating errors in conducting performance appraisals.
36. Discuss effective techniques for conducting performance appraisals.
37. Review problem identification, problem solving, and decision making techniques.
38. Discuss different decision making styles, group decision making, the management of creative people, and
techniques to maximize the effectiveness of decision making.
39. Describe the types of disciplinary actions available to managers.
40. Discuss techniques to handle employee problems.
41. Discuss substance abuse on the job in terms of symptoms, effects on performance, effects on workplace
safety, and ameliorative actions
42. Describe various codes of ethical corporate behavior.
43. Discuss corporate ethics in terms of costs and benefits.
44. Describe the political nature of life within a corporation.
45. Discuss techniques for surviving and thriving in a corporate environment.
46. Review the parameters of union/management relations.
47. Review the history of the union movement in America.
48. Discuss techniques used by supervisors to ensure maximum productivity and union contract compliance.

49. Discuss techniques for supervising protected groups.

50. List and describe the importance of continuing to develop and improve management skills.
51. Discuss techniques for assessing personal strengths and weaknesses, mapping a career development path,
and preparing for challenges in the future.
52. Describe the principles of time management.
53. Describe Pareto's principle.
54. Discuss techniques to effectively plan the use of time.
55. Discuss techniques to identify and eliminate time wasters.
56. Discuss impact and pros and cons of outsourcing/off shoring
57. Discuss impact and pros and cons of plant closings
58. Discuss impact and pros and cons of layoffs.
59. Discuss impact and pros and cons of robotics
60. Discuss impact and pros and cons of new productivity.
61. Certified employee benefit specialist
62. Retail management certification
63. Utilizing Technology for Reasonable Accommodations under the ADA (Americans Disability Act
64. Women in the workplace
65. Kenneth H. Blanchard
66. Marcus Buckingham
67. Peter F. Drucker
68. Certified Professional in Health Care Quality
69. Work life Balance
70. Work Place Bullying
71. Project Management Institute Certification
72. Certified Manager Certification
73. APICS Certification
74. Spencer Johnson
75. Robotics
76. ISO 9000 Certification
77. Economic impact of the Pacific Maritime Association and International Longshore& Warehouse Union
Dispute
78. Certified Training Manager
79. SHRM Certification
80. Oprah
81. Lee Ellis
82. Ethics Compliance Certification
83. Certified Transportation and Logistic
84. Obstacles women face in becoming CEOs
85. Compare and Contrast: John Kotter& Tom Peters
86. Compare and Contrast: Michael Eugene Potter & Barbra Kellerman