Valerie Medvedeva

ISM-6th

"Our Company." Americanexpress.com. American Express, n.d. Web. 26 Mar.

2015.

<http://about.americanexpress.com/oc/whoweare/>.
An engine of commerce, American Express provides innovative payment, travel and
expense management solutions for individuals and businesses of all sizes. Most of all, we
help our customers realize their dreams and aspirations through industry-leading benefits,
access to unique experiences, business-building insights, and global customer care. We
enable our customers to do more and achieve more.
Largest card issuer by purchase volume
Millions of transactions daily
Help small business owners succeed by delivering purchase power, flexibility and
financial control
Provide commercial payment tools helping companies control their spending and save
millions
Good at customer loyalty and industry-leading rewards programs & platforms
Worlds largest travel network serving customers and businesses
Most innovative company
Dedicated to serving customers 24/7 around the world
62,848 employees worldwide
Helps customers achieve the right results
Has high belief in high quality service
This source was very helpful to me in identifying what the top travel management
company is composed of and showed me what shooting high would mean.

"Global." CWT Sees Continued Growth in 2014. Carlson Wagonlit, 17 Feb. 2015. Web. 26
Mar. 2015.

Valerie Medvedeva
ISM-6th

<http://www.carlsonwagonlit.com/en/global/news_and_media/news_releases/2015/2015
0217-cwt-annual-results-2014.html>.

Strong financial results

CWT's client satisfaction scores were particularly strong, with
a 97 percent retention rate, combined with 87 percent travel
manager satisfaction rate and an 88 percent satisfaction rating
from travelers
Douglas Anderson, president & CEO of CWT commented: "We saw
positive growth and developments for CWT in 2014, as we
continued to focus on driving savings for our clients and
enhancing our mobile technology for travelers on the go. Last year,
we transformed CWT To Go from what was an itinerary management
application to a travel application with the introduction of hotel
booking and profile management. We helped bring door-to-door
booking capability into the North American market and we created our
dedicated innovation team, who will concentrate on the innovative
partnerships, technology and products that we expect to drive our
company in the future."
Present internationally, including increasingly in Asia and Brazil
CWT Meetings & Events organized over 33,000 meetings and
events around the world for more than 1.3 million delegates, and had a
revenue increase of 4.2 percent globally in 2014. Global client
wins offset a reduced event spend in Europe, a reflection of the
economic situation in the region.
High client retention rate is key, 97%
ongoing drive to support clients in running cost effective travel programs and supporting
travelers at every point of their journey
Plan to develop new developments around products

This source was very influential to me in seeing the various small details, rankings, and numbers
that make up one of the top travel companies.

Valerie Medvedeva
ISM-6th

"BCD Travel." BCD Travel. N.p., n.d. Web. 27 Mar. 2015.

<http://www.bcdtravel.com/get-to- know-us/>.

Founded January 3rd, 2006

TQ3 Travel Solutions Management Holding GmbH and a majority interest in The Travel
Company. These two companies were combined with WorldTravel BTI under one
ownership to form BCD Travel.
Helps companies make the most of what they spend on travel
Keeping travelers safe and productive and making good choices on the road
Advising managers on how to grow their company
Supporting company objectives for executives
Goal is to help clients travel smart and achieve more
more than 100 countries with 11,000 creative, committed and experienced people
Client retention rate of 97% also
BCD Group=separate=market leader :

founded in 1975 by John Fentener van Vlissingen

consists of BCD Travel (global corporate travel management), Travix (online travel:
CheapTickets, Vliegwinkel, BudgetAir, Flugladen and Vayama), Park N Fly (off-airport
parking), Parkmobile International (mobile parking and traffic applications) and joint
venture AERTrade International (consolidating and fulfillment). BCD Group employs
over 12,000 people and operates in more than 100 countries with total sales, including
US$9.2 billion partner sales, of US$24 billion.
This source highlighted to me the idea that to form a successful business, many pieces
have to come together, and inspired me to believe in the power of change and teamwork.