Heather Lambert

SKILLS AND INTERESTS

Successful in developing and utilizing collaborations and partnerships

Over a decade of academic and non-profit experience in budget management, staffing,
reporting and other administrative responsibilities
Expert knowledge of Emerging Technologies
Accomplished at identity growth and brand creation through social networks and multi-media
Committed to inclusiveness and user-centered practices in libraries
Adept at qualitative and quantitative user needs analysis and applying that to the user
experience in libraries
Skilled at program creation and implementation
Over 15 years of practical work in staff development which includes hiring, training, reward and
retention, change management, and goal development

E M P L OY M E N T H I S T O R Y

Continuing Education Coordinator, Public Library Planning and Development Section,

Tennessee State Library and Archives, Nashville, TN 2012- current

Work as a part of a team of consultants to coordinate planning and development of public

library services, including coordination and delivery of the annual Summer Reading
Program, development of policies and procedures for public libraries, social media and
technology best practices for the state of Tennessee.

Collaborate with other State Library staff in achieving objectives of the State Librarys long
range plan. Participate in the strategic planning and implementation of State Library
sponsored statewide programs and the identification of potential partners

Current partnerships include the Governors office, the Regional Library system, other state
library offices, Geek the Library, the Consortium for Summer Reading Program, the

Heather Lambert

Tennessee Board of Regents, the Tennessee Library Association and other national groups

Reconfigured the continuing education Libguide to include training and learning

opportunities from books to webinars, podcasts and videos. Use in the Libguide has
increased 56%. Added the use of Versal to our training materials, we recently created an
entirely online asynchronous course content for a new Trustee Certification Program, as well
as our new compete base training curriculum.

Responsible for holding state wide summer reading training, ordering materials and
distributing supplies and creating a Libguide for summer reading. This year we held two
day-long trainings for over 320 librarians. We had more attendees at this training than the
annual Tennessee Library Association conference.

Increased summer reading participating in the state by 33%, and our statewide program
offerings increased 206%. In collaboration with public libraries, the State Library used
intensive marketing, targeted training, and onsite program planning to achieve this increase.

Transformed the state library continuing education program. We are now creating a state
wide competency based training program for all library staff with assessment, training, and
measurement protocols. This training plan will be on a five year cycle and will work with local
libraries to ensure that all library staff has the skills to do their job.

Launched Versal an online course creation tool. This ability is a first for the state and will
allow us to expand the depth of course content for our libraries.

Create, facilitate and evaluate state wide assessment including surveys, focus groups and
outcome tracking for summer reading. We have recently moved to outcome based data
collection and I am part of the team working on this implementation. I also led the team that
instituted qualitative evaluation and peer evaluation into the training program.
Oversee the Public Library Management Program, a 3 year certification and training
program for library directors who do not have their MLS. The highlight of the program is a
week-long intensive retreat called the Public Library Management Institute. I am responsible
for developing curriculum, securing speakers, managing the week-long event, and
communicating with participants. This year 24 library directors will graduate from the
program with 240 contact hours.

Created a secondary leadership school for assistant library directors who want to become
library directors called the Emerging Leaders Academy. It is a four day program that ends in
certification and is open to all assistant library directors across the state.

Coordinate the planning, organization, and development of State Library sponsored training
activities for regional and public library staff at all levels.

Heather Lambert

Develop and oversee a periodic assessment of staff development needs for the library
community.

Assist Regional Library Directors in meeting their requirement to provide at least four
training sessions annually for area librarians, and monitors the effectiveness of these
programs

Develop in-person and on-line training modules for workshop presentations and use by local
libraries.

Work with other government and private agencies to increase CE opportunities for
Tennessee librarians, developing and managing programs in conjunction with them to meet
shared goals

Train librarians across the state on change style and change management.

Work with libraries to develop meaningful staff days and meetings.

Digital Media Studio Manager, Emerging Technologies Librarian, Assistant Professor

MTSU, Walker Library, Murfreesboro, TN 2009-December 2012

Identify and promote the use of emerging and mobile technologies

Expand the use apps and mobile technologies like QR codes and tablets in the library to aid
student and faculty research, including building apps. Created standards for mobile
technologies that can be applied by all departments

Collaborate with other librarians and the campus community to provide innovative library
services

Define, plan and implement new research commons and information commons in support of
student learning including:
Learning commons space for 200 at the back of the first floor
Collaborative study space for 150
Individual computing space for 50
Reworking of the quiet zones on the third and fourth floor
New signage
New procedures and policies
Opening of the practice presentation rooms
Training of staff and student workers for these areas
Purchase of technology equipment for each area

Work with library colleagues to assess services and technologies and recommend, design,
and implement new services

Heather Lambert

Manage the Digital Media Studio, a unique facility that enables the exploration of rich digital
media for learning experiences, collaboration and creative expression inside Walker Library
Supervise students, including hiring, evaluation and training
Create structure and outline of work flow
Create, implement, and assess results from quarterly student feedback
Work with department administration to refine and enforce policies, procedures
Update software and hardware, recommend new software and equipment
Work with vendors to install and maintain equipment in training rooms, study room and
the studio
Outreach to campus groups and visitors as needed
Weekly Reference Shifts
Lead tours, tech coaches appointments, trainings
Update website and blog

Created partnerships with the Library, Graduate Multimedia Development Center,

English Faculty and other groups on campus focused on designing and offering
cooperative classes and sessions for our student and faculty

Developed library research and technology guides to enhance access to services and
collections through libguides

Support general and specialized reference service in person, via email, in embedded
classrooms via D2L and through reference IM and text

Participate in other Reference and Instructional Services programs and projects, such as
Research Coach (individual reference appointments) and Tech Coach

Teach general library research classes to undergraduate and graduate students using two
electronic classrooms

Create and implement survey instruments for user services

Collaborate with staff and faculty across campus to teach classes specifically on copyright,
technology, media instruction, mobile technologies for department faculty, administrators
and staff

Work with faculty to encourage the use open source programs and cloud applications

Work with external relations specialist and web librarian to coordinate the marketing of
library interests using social media. Market library information to various campus groups with
traditional marketing and social media
Largest social media program in the state of Tennessee for libraries in higher learning,
most Facebook, twitter, blog followers, over 1,000 on Facebook and 800 on Twitter

Heather Lambert

John Cotton Dana finalist for the Find it All. here marketing campaign

University Planning committee member for the first annual mobilization summit in October of
2012, over 150 attendees

Library Mobilist, Dual Services Contract, Tennessee Board of Regents, TBR eLearning Group,
2011-2013

Member of Library Mobile App Faculty and Staff Review Team

Create standards for mobile technologies that can be applied by all libraries
Assess and rank mobile apps for library and education use
Develop assessment and education guides for librarians across the state to better
understand mobile technology issues
Work with TBR e-learning mobile library committee to make the library a go-to location for
information on not just books, e-resources and website but also apps and mobile
technologies

Reference and Instruction Librarian, Williamson County Public Library, Franklin, TN

Use online and print reference materials to answer patron inquires

Assist patrons with catalog, computer and readers advisory inquires

Primary teacher of computer classes and one-on-one computer sessions

Create monthly displays and bibliographies

Established small business resource center

Generate finding aids

Collect and report monthly statistics

Maintain staff Intranet and Wiki

Team lead on website redesign project using content management open source software

Serve patrons with phone, direct mail and email reference support

Handle all aspects of interlibrary loans including requests, fulfillments and returns

Disabilities / ADA liaison

Engage in collection development for non-fiction and reference departments

Heather Lambert

Teach weekly classes on computer basics, Microsoft Office Suite, resume writing,
basic search, social media, privacy and safety online

Reference Librarian, East Baton Rouge Parish Main Library, Baton Rouge, LA

Assist patrons with utilizing library resources, including online databases, library catalog,
microfilm and reference collection

Answer ready reference inquiries by using electronic and print resources

Student Coordinator, Academic Programs Abroad, Louisiana State University, Baton Rouge,
LA

Employed, trained and supervised student workers

Constructed and presented multi-media exhibits to civic and campus groups

Responsible for department purchasing and student payroll

Developed student employment manual and office procedure manual

Built digital and physical resource library

Created and maintained department website

Recruited students for study abroad

Advised students and parents regarding study abroad options

Served on University wide committees

Marketed study abroad options city wide

Collaborated with faculty, advisors and administrators to develop international programs on

campus

Aquatics Program Director, Ransburg YMCA, Indianapolis, IN

Hired, trained and supervised 75 personnel

Responsible for maintaining a large budget, purchasing, marketing and payroll

Created volunteer program and implemented staff recognition programs

Developed programming and marketing for aquatics and branch special events

Heather Lambert

Cooperated with local partners in community building initiatives

Established and implemented strategic marketing plan based on user analysis for city wide
distribution using multi-media formats

Created a successful special needs swim lesson program

Maintained branch safety standards and risk management protocols

Corporate Trainer, Sallie Mae, Fishers, IN

Developed training program and created manual, website, training guides and newsletter

Responsible for training new hires in Claims Aversion and ensuring federal regulation
compliance

Ensured department met quality control and member service standards

TEACHING EXPERIENCE

CE Coordinator

TSLA

December 2012- Current

Assistant Professor

Middle Tennessee State University

Dec. 2009- Dec. 2012

Library Instructor

Williamson County Public Library

August 2008- Dec. 2009

Academic Tutor

Louisiana State University

Aug. 2007- Dec. 2008

Corporate Trainer

Sallie Mae

July 1999 Sept. 2001

CERTIFICATIONS

Communicating Change, 2014

YMCA of Greater Indianapolis, 2007, Special training and certification in the following:
Volunteer work
Group work
Marketing

Heather Lambert

Grant writing
Supervision
In process- Google Certified Trainer, stage 3

PUBLICATIONS AND PAPERS

Publish the Tennessee State Library and Archives Continuing Education Libguide and Summer
Reading Libguide,
Lambert, Heather and Christy Groves. The library as partner: sustaining relevance in a
collaborative, student-focused technology center. The Entrepreneurial Librarian: Essays on the
Infusion of Private-Business Dynamism into Professional Service. Ed. Krautter, Mary, Mary B.
Lock, and Mary G. Scanlon. Jefferson, North Carolina: McFarland & Company, Inc., Publishers,
2012. Print. 79-97.
Lambert, Heather and Kristen Keene. After the Handshake: Practical Steps for Creating
Harmony and Unifying the Brand Message. Tennessee Libraries 61.3 (2011): web
"Library Accessibility: What You Need to Know," American Library Association, August 01, 2008
http://www.ala.org/ala/mgrps/divs/ascla/asclaprotools/accessibilitytipsheets/default.cfm
Kentucky Library Association - The Library as Partner: Sustaining Relevance in a Collaborative,
Student Focused Technology Center (with Christy Groves)
CCUMC Leadership in Media And Academic Technology- The Library as Partner: Sustaining
Relevance in a Collaborative, Student Focused Technology Center (with Christy Groves)
Entrepreneurial Librarian- The Library as Partner: Sustaining Relevance in a Collaborative,
Student Focused Technology Center (with Christy Groves)
Library Presentation- Google Products for the Library
Wrote and published daily to Walker Librarys blogs, Facebook and Twitter accounts.
Wrote and Published regularly to the Walker Library Emerging Technologies Blog -created to
document tech tips, sites of interest and projects in the library.

Heather Lambert

C O N F E R E N C E S / P R E S E N T A T I ON S

Social Media and Public Libraries- Louisiana State Library Administrative Conference, April
2014
Brand Storytelling for Libraries- Tennessee Library Association Annual Conference, 2014
Social Media and Sate Libraries- Georgia Public Library Service, September 2013
Social Media and State Libraries: how to leverage participatory media for more than simple
marketing- Southern Council of State Library Agencies , August 2013
Making Nice with Open Source and Cloud Programs: How to Realistically Incorporate CrossPlatform Software to Meet Student and Faculty Needs- Consortium of College and University
Media Centers (CCUMC), October 2012
Innovative Technologies and Student Success- Webinar, Regents Online Distance Program
(TBR) Summer College, 2012
Assessment Alternatives for Multi Modal Presentations- Learning, Teaching and Information
Technology Fall Summit, MTSU, November 2012
TBR Libraries on Any Screen: Creating Mobile-Friendly Libraries -Tennessee Library
Association- Main Session- Robert Benson, Roane State Community College; Sally Robertson,
Nashville State Community College; and Heather Lambert, Middle Tennessee State University,
April 2012
Mobile Technologies and Library Workflow- Walker Library Presentation, 2012
Walker Library Renovation Project- Tennessee Education Conference, 2011
Gmail/Calendar/Trends/ Directory- Google Tools for Educators @ WSCC, 2011
Google Products for the Library- Walker Library Presentation, 2011
TBR Libraries on Any Screen: Creating Mobile-Friendly Libraries Tennessee Library Association
Main Session- (Robert Benson, Roane State Community College; Sally Robertson, Nashville
State Community College; and Heather Lambert, Middle Tennessee State University), 2011
The Library as Partner: Sustaining Relevance in a Collaborative, Student Focused Technology
Center (with Christy Groves) - Kentucky Library Association, 2011
The Library as Partner: Sustaining Relevance in a Collaborative, Student Focused Technology
Center (with Christy Groves) - CCUMC Leadership in Media and Academic Technology, 2011

Heather Lambert

The Library as Partner: Sustaining Relevance in a Collaborative, Student Focused Technology

Center- Entrepreneurial Librarian (with Christy Groves), 2011
After the Handshake, integrating new partnerships into your library (with Kristen Keene) Tennessee Library Association Poster Session, 2010
Walker Library Renovation Project-Tennessee Education Conference, 2011
Gmail/Calendar/Trends/ Directory- Google Tools for Educators @ WSCC, June 23, 2011

EDUCATION

Louisiana State University, Baton Rouge, Louisiana, 2008

Masters of Library and Information Science
Areas of Concentration: Disability Access, Management
Honors: graduated Magna Cum Laude with Distinction

Ball State University, Muncie, Indiana

M.A. in Anthropology
Thesis: An Ethnographic Exploration of the Relationship between Women and Development in
Ghana.
Honors: graduated Summa Cum Laude

Millikin University, Decatur, Illinois

B.A. Honors in Sociology
Areas of Concentration: English and Anthropology
Minor: Womens Studies
Honors: graduated Cum Laude

Heather Lambert

Durham University, Durham, England

Study abroad
University of Ghana, Accra, Ghana
Thesis research and study abroad

AWARDS

Graduated with Distinction, Louisiana State University, 2008

Inducted into Beta Phi Mu, 2008
Presidential Scholarship, Millikin University
Margaret Mead Award for Excellence in research methodology

P R O F E S S I ON A L A F F I L I A T I O N S

Tennessee Library Association- Board Member, Chair of Staff Development

First Lady Chrissy Haslams Read 20 Book Club- Planning Committee
American Library Association
Tenn-Share
Consortium of Summer Learning Programs Tennessee Delegate
Continuing Education Group- Tennessee Delegate
School Library and Information Science LSU

Heather Lambert