Letters of Complaint In a formal letter making a complaint, you may use a mild tone, for complaints about minor problems, or a strong tone, for complaints about more serious matters, especially when you are extremely upset or annoyed. However, the language you use should never be rude or insulting. 1. In the opening remarks, you should state the reason for writing: your complaint, including details of what has happened and where/when the incident took place. Lam writing in connection with ... * Iam writing to complain about the terrible behaviour/ attitude/ rudeness of... * Tam writing to draw your attention to ... which ... Strong * wish to bring to your attention a problem which arose due to your stafffinefficiency..., * Iam writing to express my strong dissatisfaction at... * [wish to express my dissatisfaction/unhappiness with the product/ treatment I received from ... on 2. In the main body paragraphs, you present each of the specific points you are complaining about. You start a new paragraph for each point and justify these points by giving examples/reasons. When you want to introduce another complaint in your letter, you should begin the sentence with an appropriate linking word or phrase: what is more, in addition, to make matters worse, furthermore, moreover, etc. * Although you advertise “top quality", I felt that the product I purchased was well below the standard I expected. 3. In the closing remarks, you should explain what you expect to happen (e.g. to be given a refund/replacement/apology/etc). Mild * Thope you will replace ... * I feel/believe that I am entitled to a replacement/refund ... © Thope that this matter can be resolved/dealt with promptly. Strong * Tinsist on/I demand a full refund/an immediate replacement/ete or I shall be forced to take legal action/the matter further. * Thope that / will not be forced to take further action.1. Read the letter and fill in the gaps with words/phrases from the list: but also, furthermore, not only, however, in addition to, firstly, to make matters worse disgraceful I received at the Walford branch of timpson’s leoronis yesterday attemoon, tam ingore nay strong dissin the ie treatment ! the product Leas given was not | asl Shei Parad 5 Fie yet ies taliatbenien the simller X-201 model instead. Be » this calculator was ‘much cheaper than the model I requested and paid for. It didn't have many of the feanures 1 needed and was much more basic thari the one was shown { to begin with. j wy »Lwas deeply offended by | the behaviour of the sales assistant when I went back to the shop to complain. He was 8) wcpanrnn impolite, (6)... unhelpful, He refused | tocontact the manager when I asked to speak to him t ' Para 4 about the incident, : | 2A you tan imagine, 1 am exrerely pect 1 tt -insistom a fall refund, (7) sf otiwen apology front the local manager, or else | thal be forced to take further setion.. ‘sie | Jhear fiom you as soon as possible. Yours faithfully, Careline Haws Caroline Adams 2. Label the paragraphs with these headings: * Closing remarks * Reasons for writing + 1* complaint & reason/example * 2° complaint & reason/example + 3™ complaint & reason/example3. Read the letter below and state the topic of each paragraph. Is it a mild or strong letter of complaint? Then fill in the table below with the complaints and the justifications. matters: worse, the choc eer stale. The menuStudent You live near a high school. Lately, you have noticed that numerous students spend time smoking, drinking and listening to music next to your fence. They throw cigarette butts, papers and cans into your garden and they also make a lot of noise. When you tried to talk to them, they mocked at you and got really rude. You have decided to write a letter to the principal to complain about the situation which you find unbearable. (150-180 words)