Jacob Alexander Ponce

(214) 609-8728
jacobponce@gmail.com
Summary: Demonstrated achiever with comprehensive knowledge of customer service, teamwork, and different
international cultural behaviors along with adept communication skills
Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and
effectively. Maintains a passionate desire to continue improving and growing daily in any way possible
Working experience promoting company products and services with social media websites and online networking
Education: Bachelor of Science in Global Business and Supply Chain Management
December 2015
The University of Texas at Dallas, Richardson, TX

Related Courses: Advanced Business Communications, Organizational Behavior, International Marketing,

Supply Chain Management, Strategic Management, Operations Management, International Finance
Related Programs: Sales Program at the University of Texas at Dallas with Professor Edward Meda
Communication: Fluent English, Conversational Spanish, Elementary Thai
Organizations: Vice President External of Lambda Phi Epsilon, Asian-American Interest Fraternity
Related Experience:
Marketing/ Events Intern
The Greater Dallas Asian American Chamber of Commerce
March 2015- Present
nd
Selling advertisement for 2 Edition of the GDAACC Business Directory
Assist events coordinator in running chamber events
Act as representative of GDAACC at external events
Updating membership database and collections
Contacting external organizations for volunteer/ collaboration opportunities
Customer Service- Server
The Blue Fish on Greenville
continuously building customer relationships with regular customers
promoting and recommending items requested by management
successfully adding customers to our VIP loyalty card program
assisting general manager with closing duties of restaurant

August 2014-Present

Student Translator
Fluent Group- Spring Internship
Spring 2014
Represented UT Dallas as social media marketer through Facebook/ Twitter/ Instagram
Worked with promoting Macy's "#campustour" with personal website directing traffic
Successfully promoted Macy's shopping app downloads via direct messaging through social media
Reported weekly of marketing downloads, messages, and traffic via online and conference calls
Hospitality
The Mint at Oaklawn Thai Fusion , Highland Park, TX
May 2013-August 2014
Awarded "Best Up-Sale" for 2013. Cross trained for server, bartender, and host positions
Learned the importance of relationships in privately owned establishments
Handled unique responsibilities of working at different locations of the same company
Office Assistant
Wolfe, Lehman, Wammack and Associates, Plano, TX
2007-2010
assist financial advisors with scanning documents, filing, various office tasks